Country Hills Toyota

They do not follow their own maintenance guidelines. Go somewhere else and save yourself the headache. I have messaged both the Service Manager and the general Manager and haven't had a response yet. Go somewhere else and save yourself the headache. I have messaged both the Service Manager and the general Manager and haven't had a response yet. More

I just bought my first Toyota Rav 4 limited, the sales person Daniel lee and the staff was good. I like their service. I gave them 100 out 100 on everything. person Daniel lee and the staff was good. I like their service. I gave them 100 out 100 on everything. More

My 2022 Toyota Highlander XLE 42,800Km it's being held HOSTAGE since September 18, 2023 until I pay for their MISTAKE! Tony Wilgenbusch a service advisor and Schaan Silbernagel the service manager at Cou HOSTAGE since September 18, 2023 until I pay for their MISTAKE! Tony Wilgenbusch a service advisor and Schaan Silbernagel the service manager at Country Hills Toyota Dealership have refused to give me back my vehicle to fix it somewhere else unless I pay them $3059.00+tax the cost of removing the vehicle transmission which has been done on September 26, 2023 even though the vehicle has been there since September 18, 2023. Tony hadn’t checked the Toyota vehicle history records when he had received the vehicle on September 18, 2023 but he checked the Toyota repair records on September 26, 2023 at 16:00 EDT(14:00 MDT). Tony told me twice on the phone on September 19 and September 22 that: “the vehicle is still under Toyota manufacturing warranty and we are just waiting for Toyota response and it is just a matter of time until the vehicle gets fixed” They refused to install the used transmission that I had purchased and I was ready to give them the $3,059 which they asked for to install their used unwarranted transmission which cost 5,500+tax! More

Ryan was my salesperson and he was great. He is new in sales but was quick to find answers answers to any questions I had. Friendly, no pressure and even did delivery swap out right at my d He is new in sales but was quick to find answers answers to any questions I had. Friendly, no pressure and even did delivery swap out right at my door between old and new vehicle! More

Terrible service department. Rude service manager racist ! Need to train him better to handle costumer complaint . Accepted my car for service quoted time frame for service to be Rude service manager racist ! Need to train him better to handle costumer complaint . Accepted my car for service quoted time frame for service to be done (2-3hrs) but at the end of the day no service done! bad bad service! never apologized instead ask costumer to bring my car to other service provider or dealership! yes I will I have 4 cars am bringing them all there not only the service am transferring but my business as well. Do not give time frame that is not possible instead be honest its better to re schedule than letting client come for service and at the end of the day no service was done! Be professional enough!! wake up country hills Toyota!! More

My experience was terrible, and I would give them a negative rating if I could. Both the sales representative and the customer service manager provided zero assistance. It seems that due to the high de negative rating if I could. Both the sales representative and the customer service manager provided zero assistance. It seems that due to the high demand and limited supply, the dealership staff has forgotten about customer service entirely. I booked a RAV4 and paid a deposit of 1K in January. However, after that, no one bothered to contact me. When I tried reaching out to the salesperson, they replied the first two times, but when I called in July, they ignored my calls and didn't bother to respond to any messages. I decided to visit the Country Hills location and realized that even the manager's customer service was worse than zero. It appeared as if they didn't care whether I purchased a vehicle from their dealership or not. When I canceled my deal, the manager seemed happy about it. I'm not sure if the owner supports this type of customer service. The manager told me that people have been waiting for vehicles since 2021, but when I mentioned the poor presale customer service, he brushed it off, claiming their service team is good. I asked him if he thought their service team was better than their sales team. Overall, it was the worst experience, and in the future, I will avoid this dealership when buying a Toyota car, even if it means paying extra somewhere else. I hope that after 2-3 years when their business is affected, they will start caring about customer service. More

Awful experience! The sales team including the managers are crooks and do not care that they are ripping people off right left and centre. The managers do nothing to r The sales team including the managers are crooks and do not care that they are ripping people off right left and centre. The managers do nothing to resolve or make the issue better but instead just refund the deposit and avoid confrontation of the criminal activity. As well, they insist that certain add ons onto new vehicles including extended warranties aren’t able to be taken off the purchase of. New vehicle that hasn’t even reached the dealership yet and therefore hasn’t had the add ons physically added like the 3M. There is no reason why they cannot take these off of a cancelled order from a previous customer. Also, felt like the sales member was in appropriate with me. As well MSRP pricing doesn’t apply to this dealership… you are paying extra thousands of dollars for their horrible customer service. Last of all so not trust ANY dates given as they have absolutely NO idea when the vehicle will actually arrive and do not care if you cater your entire schedule to come pick up your new ride from them. DO NOT SUPPORT THESE CRIMINALS!!! More

Terrible dealership to deal with Garbage customer service Waiting for almost one hour to see sales person Farouk service Waiting for almost one hour to see sales person Farouk More

Bought a 2019 brand new Toyota Corolla Hatchback and have had battery problems with it ever since I bought it!! Had to phone roadside assistance for a boost at least twice weekly the first winter!! I put the had battery problems with it ever since I bought it!! Had to phone roadside assistance for a boost at least twice weekly the first winter!! I put the battery tender on it like they said to do and it still didn't help! After constant complaining they replaced the battery?! But I am still having problems!! Even with it being nice weather?! Am sitting at Country Hills Toyota right now lol since 10 this morning!! After having to call roadside assistance every 2 days for the last week!! This problem should have been corrected 4 years ago!! I am NOT Impressed at all!! More

Very honest friendly service always. I am very happy with them since 2013. Thank you guys. I am very happy with them since 2013. Thank you guys. More