Country Hills Toyota

I ordered a Toyota car 12 months ago with $1k deposit. Last week they told me my car arrived. The finance manager also told me so I asked is it the same price as online Toyota website and he said assumes Last week they told me my car arrived. The finance manager also told me so I asked is it the same price as online Toyota website and he said assumes so. I asked the sales and he told me price is $43,800 plus tax and I noticed price in the website is $41,300. I messaged sales and was told the price was determined by manager. I questioned him when I order the car last year was told the market price. I asked what was the market price and his explanation was every year the car price increase slightly. Which is understandable. But today he says unfortunately, that is the price which is $2500 more than the website.I told him he was misleading as it won’t make sense I have been waiting 12 months and still pay $2500 more. They don’t care and have no moral and says if I dont accept that price they would love to refund the deposit and sell to other cx. I checked with another Toyota sales in Calgary and she confirmed if I have been waiting for that long and shouldn’t pay extra to get my order. The dealership and the sales are cheating customers. I told them if you told me waiting period is 12-18 months and after waiting that long, customers need to pay $2500 more to get the car, no stupid customer would order from you and gave deposit. They keep saying it is the market, nothing to do with them. So who is going to protect customer’s right. I do have friends who just moved to Calgary paid $2500 more and only wait for 2 weeks . That make sense but I have been waiting for 12 months and still need to pay $2500 more? Sales has no integrity! I shared it with my friends and they told me to share my experience in social medium and consult with lawyer to see if I can protect customer’s right. I will try to reach out to Toyota and file a complaint and I will see how to protect my right. I am sharing my experience so please make sure when you give a deposit ask them if they are going to add additional price than website . I feel they are cheating cx and I don’t know if this is Toyota the big brand allow them to do so. More

They don’t sell the vehicle on msrp rate Every vehicle they charge $3000 more than they other dealer before booking your vehicle try other dealer waiting more than the a year I found they are charging $30 they charge $3000 more than they other dealer before booking your vehicle try other dealer waiting more than the a year I found they are charging $3000 more on rav4 don’t buy from them More

These guys are crooks. I don’t recommend anyone going to this dealership. Find a different local dealership who is honest and upfront with everything. Country hills Toyot I don’t recommend anyone going to this dealership. Find a different local dealership who is honest and upfront with everything. Country hills Toyota are crooks and scammers 100%. The owner doesn’t like people “slandering” and being honest about his employees but hasn’t done anything to change the polices they follow here. Bunch of scammers. Owner should be arrested along with staff. More

As a loyal customer of Country Hills. I regret to say that, I have been there to buy a new winter tire from you. I reached there at o7:00AM. But your nonsense parts dealer makes me frustr I regret to say that, I have been there to buy a new winter tire from you. I reached there at o7:00AM. But your nonsense parts dealer makes me frustrated. His customer dealing was awful. He does not know how to talk to the customer. Is that way to say to the customer you know what is business? do you have a business? we have 10000 customers if we give discount how can we run the business?. Please arrange a customer service certificate for him. I have been there on 07:00, 2024-02-06 Anyway I bought new tires from Honda Airdrie at a good price. I been with you since 2011. More

As a loyal customer who has been purchasing and servicing vehicles at your dealership for over a decade, I regret to say that the level of customer service provided by the staff and service manager has been vehicles at your dealership for over a decade, I regret to say that the level of customer service provided by the staff and service manager has been consistently poor and disappointing. Purchased the Toyota genuine battery less than year ago for my truck and its dead, went for warranty at parts and they send me to service, went to service they again send me back to parts and again back to service. Several staff seemed uncertain and uninformed about the procedures and protocols necessary to assist customer effectively. They agreed to replace under warranty but must pay for testing the battery $50. Could understand why I must pay when it’s under warranty. My deep concern regarding the unprofessional behavior by the service manager when I tried to put the genuine concern about the quality of service provided, I was met with dismissiveness and lack of professionalism. Not only was my issue brushed aside but I also felt disrespected and undervalued as a customer. More

They do not follow their own maintenance guidelines. Go somewhere else and save yourself the headache. I have messaged both the Service Manager and the general Manager and haven't had a response yet. Go somewhere else and save yourself the headache. I have messaged both the Service Manager and the general Manager and haven't had a response yet. More

I just bought my first Toyota Rav 4 limited, the sales person Daniel lee and the staff was good. I like their service. I gave them 100 out 100 on everything. person Daniel lee and the staff was good. I like their service. I gave them 100 out 100 on everything. More

My 2022 Toyota Highlander XLE 42,800Km it's being held HOSTAGE since September 18, 2023 until I pay for their MISTAKE! Tony Wilgenbusch a service advisor and Schaan Silbernagel the service manager at Cou HOSTAGE since September 18, 2023 until I pay for their MISTAKE! Tony Wilgenbusch a service advisor and Schaan Silbernagel the service manager at Country Hills Toyota Dealership have refused to give me back my vehicle to fix it somewhere else unless I pay them $3059.00+tax the cost of removing the vehicle transmission which has been done on September 26, 2023 even though the vehicle has been there since September 18, 2023. Tony hadn’t checked the Toyota vehicle history records when he had received the vehicle on September 18, 2023 but he checked the Toyota repair records on September 26, 2023 at 16:00 EDT(14:00 MDT). Tony told me twice on the phone on September 19 and September 22 that: “the vehicle is still under Toyota manufacturing warranty and we are just waiting for Toyota response and it is just a matter of time until the vehicle gets fixed” They refused to install the used transmission that I had purchased and I was ready to give them the $3,059 which they asked for to install their used unwarranted transmission which cost 5,500+tax! More

Ryan was my salesperson and he was great. He is new in sales but was quick to find answers answers to any questions I had. Friendly, no pressure and even did delivery swap out right at my d He is new in sales but was quick to find answers answers to any questions I had. Friendly, no pressure and even did delivery swap out right at my door between old and new vehicle! More

Terrible service department. Rude service manager racist ! Need to train him better to handle costumer complaint . Accepted my car for service quoted time frame for service to be Rude service manager racist ! Need to train him better to handle costumer complaint . Accepted my car for service quoted time frame for service to be done (2-3hrs) but at the end of the day no service done! bad bad service! never apologized instead ask costumer to bring my car to other service provider or dealership! yes I will I have 4 cars am bringing them all there not only the service am transferring but my business as well. Do not give time frame that is not possible instead be honest its better to re schedule than letting client come for service and at the end of the day no service was done! Be professional enough!! wake up country hills Toyota!! More