Country Hills Hyundai

Unprofessional. Booked online, when I came, they turned me away because of website glitches and they have “no control of their website”. The service agent told me to come the next day. I called just to mak me away because of website glitches and they have “no control of their website”. The service agent told me to come the next day. I called just to make sure and they told me they’re fully booked. I explained the situation and then they could take me but it’s a hour and 1/2 wait. No apologies. No discount. Just “take it or leave it” approach. I live about 20 min away from the dealer so I drove all there for nothing. Will not come back More

I am often called from a sales person despite asking for my name to be taken off of the sales call list. Someone inevitably calls and tries to sell me a story about them really needing my vehicle and wantin my name to be taken off of the sales call list. Someone inevitably calls and tries to sell me a story about them really needing my vehicle and wanting to get me to trade it in for a newer vehicle and that they will take my loan off the car. This is a bunch of sales speak. I am a financial professional and what I can tell you is that they are using this tactic to sell you a newer car so that you will owe more on your overall loan. You get to take on a larger loan and they get to make profits off of you twice and off of your older vehicle twice. They will also talk about the market being 30% down and so on. This is not true. I work in market analysis daily in my profession. I find them unprofessional in other ways as well. When I came in with my husband the first time I was called about one of these sales I went out of curiosity to see how much they would lie to me. They treated me like I was stupid, laughing at my responses and telling me I was wring. I did not tell them I was a financial professional on this occasion and proceeded with the conversation to see how many lies I would be told. They were numerous regarding the price of the vehicle which was inflated when we came in but cheaper online on their website. They tried to get other people involved from the dealership telling us again about the market and needing these vehicles as police vehicles. They also tried to sell me a newer vehicle in a color I didn't want trying to push this other vehicle onto us because it was supposedly such a good deal. To be clear, having a $10 000 loan on a 2018 vehicle and then being offered a 2020 base vehicle and having a loan of $50000 is not a deal, it is putting the consumer in further debt to profit twice on a sale. I continue to receive these calls and have left messages for management and been hung up on after waiting for 20 minutes on hold. I am polite but I am thoroughly unimpressed and angered by this state of unprofessionalism and lack of ethics. Please my friends, don't buy their vehicles. I will never be buying from them again and I am a VIP member with several of their vehicles. In fact I'm wondering if any of this is illegal in some way and will be calling the police to follow up. More

Just bought a 2017 Santa Fee. Excellent service from day one from Eve Gelinas at Country Hills Hyundai. I had some concerns following the test drive. Eve took care of addressing all of them. After the next one from Eve Gelinas at Country Hills Hyundai. I had some concerns following the test drive. Eve took care of addressing all of them. After the next visit, I was transferred to the Financial manager Nam Duong to continue the purchasing process. I greatly appreciated Nam taking the time to get the car fixed before I drive it home. In the end I participated in the repair cost but was glad to drive an almost brand new Santa Fe. Also, greatly appreciated the close to 180 km shuttle service to bring me to the dealership to pick my vehicle. More

I bought my current car from Country Hills Hyundai and was in a bit of a rush to get it because I was staring a new job and needed to commute again. When I bought it (at 97km on the car), I was told the w was in a bit of a rush to get it because I was staring a new job and needed to commute again. When I bought it (at 97km on the car), I was told the windshield would be replaced because it had a crack, the tires would be replaced because they were close to being done, and the brakes would be replaced because they were very soft. The first two were done. They said the brakes were done, but here I am 35km into driving, replacing the brakes and rotors…. I blame myself because I didn’t get the sales guy to put it on the bill of sale, but is there any onus on the dealership to just do the right thing? Obviously not. After that, I had my winter wheels put on and taken off by them. This season, when I pulled my tires out, I noticed they stripped the seal of one of my tires. Now, I had an appointment at another shop to get my tires put on rims, so they ordered a new tire for me with same day delivery so I could get my winter tires put on. The next day I go to the service area at Country Hills Hyundai and they said they couldn’t do anything about the tire, but offered two free oil changes. Now my issue with this is, why would I let them touch my car after that? I had the tires for one season and already have to replace one because of their mechanics error/negligence, so I don’t know that I’m comfortable bringing my car back. And, I have a complete paper tail showing that they damaged my tire, but they won’t take responsibility and/or reimburse me for having to get a new one. So again, why would I let them touch my car again? I will add that I have had 3 Hyundai cars now (I also have every invoice of work done on each car) and they have all been great. The previous dealerships I had went to I had no issue, but Country Hills Hyundai has left me disappointed. I will continue to take my car to another shop where the service is much better and consistent and will rethink my options when buying my next car. More

I received a recall notice yesterday informing me to call an make an appt to have the service dept perform a repair. I called today and had the most unpleasant conversation with a woman at the service dep an make an appt to have the service dept perform a repair. I called today and had the most unpleasant conversation with a woman at the service dept. I told her why I was calling and with her tone of disbelief and interrupting her day told me she would look it up in her computer. I would assume once she looked it up she would have found the reason of recall yet she kept asking me what the letter said. Begrudgingly she asked me what time I want to bring my vehicle in and if I needed a shuttle. I booked a time for 1015 and I said probably wouldn't need a shuttle as my paperwork advised the time to perform the repair is less than 1 hour. If there are complications and it's needed longer I understand. However she told me that 1015 is not your appt time to see a tech only the time to be at the dealership. I asked her , then I could be 4 or 5 hours before I see a tech? She said yes , depends how busy they are. I am taking time out of my day for a Hyundai recall and she is so flippant in having no concern for a customers time. I appreciated Hyundai providing me notice but this woman turned what should have been an ordinary booking for a customer that's bringing the vehicle in on Hyundais direction into a confrontational, rude experience. More

I will never be purchasing a vehicle from country hills Hyundai. They knew I was flying down from fort mcmurray to finalize that deal I was told me I could get 0.9% financing on and a six month deferral, w Hyundai. They knew I was flying down from fort mcmurray to finalize that deal I was told me I could get 0.9% financing on and a six month deferral, which was the whole point of me purchasing it.. when I got financial approval before I booked my flight, using all my flight points plus $150 dollars, missed a day of work AND second because I left without a car and no way home, did they ever mentioned it was for 4.49%. I lost a lot of money because of these guys. Then to top it off my dealer never got back to me the morning I was coming in. I had to call the dealership to ask where he was to find out he wasn’t even scheduled to come in till noon. Only Then did he finally text me to tell me he wouldn’t be in at all and someone else would help me. When I showed up, no one knew I was coming in. They didn’t let me test drive the actual vehicle because it only had 300km on it and pushed me into another car cause they “didn’t want me to put more km on my new car”. I never knew about the new interest rate and had to specifically ask about the 6 month deferral when we finally got to signing papers. The NEW guy that was helping seemed completely uninterested in trying to help me get my original deal. Not only that, but less than a month later after walking out on them I got an email from my original dealer asking me about “how my car search was going”. Thanks for wasting my time. Very unprofessional of you. Very upsetting experience.. More

I bought my first Sonata Hybrid from Country Hills Hyundai in 2012. Since then I have purchased 2 Sante Fe’s, an new Sonata Hybrid and a Tucson. The reason is service. key Rehal has been the servi Hyundai in 2012. Since then I have purchased 2 Sante Fe’s, an new Sonata Hybrid and a Tucson. The reason is service. key Rehal has been the service manager since it opened and he always has a great service team. Also, with every service they wash my car for free! I highly recommend this dealership for great vehicles, great service and fair prices. Happy customer, Tom Gallagher More

Joseph Atkin helped me with the purchase. He was helpful and knowledgeable. Nam helped with the financing, he was a pleasure to deal with. I see some one star reviews but my experience with the people above and knowledgeable. Nam helped with the financing, he was a pleasure to deal with. I see some one star reviews but my experience with the people above was excellent. Ask for Joseph if you want to be treated fairly and with respect. More

Caryn Senar and Eddie Ng, help me alot with my purchase of 2022 tucson they are knowlegeable and reliable. They did an awesome job. They are the best. of 2022 tucson they are knowlegeable and reliable. They did an awesome job. They are the best. More

This dealership and service depart should be rated at -5 or worse. NOTHING but issues from the buying process to the service department just being the absolute worst people to deal with cars. A year ago or worse. NOTHING but issues from the buying process to the service department just being the absolute worst people to deal with cars. A year ago we were told it would be 5 days to get the car in stock. A month later it finally arrived. Over the last year with service appointments we have had the most joke excuses on why certain things were not done. The service “manger” Gagandeep Sandhu sure doesn’t give a xxxx about a customers experience or the damage his staff left on a car. Sounds like he’s more worried about clocking out and going home then the image of the dealership. The oil changes have been day long events which include a car wash, but the “wash” always seems to be broken. They even wanted to “buy” a review removal by offering a gold detail package for all the issues we have had. Then we take it in again thinking it’s going to be better as it was promised multiple times and now the car we took in is returned damaged. Damage with is VERY obvious it was done after the car was washed and shined as it’s still flaking plastic off the bumper. I understand trying to save face and review cameras but you don’t wash and polish a scratched out plastic surface for it to still contain dirt and dust in it. -5/5 stars STAY THE xxxx AWAY! More