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Country Hills Hyundai

Calgary, AB

2.2
257 Reviews

2307 Country Hills Blvd NE

Calgary, AB

T3J 0R4

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257 Reviews of Country Hills Hyundai

December 27, 2024

Horrible experience. Salesmen exhibiting hostile behavior. Wanted to buy a new Hyundai and was ready to factory order but was given abhorrent treatment. When I wanted to More

by Akhil
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
BK Khusro
November 29, 2024

Wouldn't recommend this place to anyone. arrogant people. ONLY dealership in the world to charge $1400 for registration VIR fee. DONT make the same mistake i made. Car was unfortunately writ More

by saunders638
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Eddie
Dec 04, 2024 -

Country Hills Hyundai responded

We are sorry to hear about your experience Saunders - Denny Kelts, Sales Manager

November 01, 2024

Posted a review awhile ago about booking a maintenance 1 service which is a basic service on my vehicle. They proceeded to complete a maintenance 4 service which was 750.00. Their reasoning for doing this More

by Kim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I dont know who i dealt with. But as a team I rate them all zero, BOB BLEVINS, KAY REHAL
Nov 27, 2024 -

Country Hills Hyundai responded

Good day Kim, we are sorry to hear that your last experience with us has left you dissatisfied, we'd like to take this time to rectify the situation. If you could please contact me at gsandhu@chhyundai.com I'd be happy to help. - Deep Sandhu, Service Manager

October 29, 2024

I bought the car last yr , when I have them exchanged my winter tires To seasonal tirea srvc people damaged it! First thing paint chip inside my car ( it a brand new t Car) and now the winter tires. I wo More

by Pgb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
KAY REHAL
Nov 27, 2024 -

Country Hills Hyundai responded

Good day Pgb, we are sorry to hear that your last experience with us has left you dissatisfied, we'd like to take this time to rectify the situation. If you could please contact me at gsandhu@chhyundai.com I'd be happy to help. -Deep Sandhu, Service Manager

September 19, 2024

on August 14, 2024, I visited Country Hills to buy a heal damaged vehicle; the salesperson required me to put down $2500 to secure a Hyundai Elantra. I agreed to a finance arrangement for $170 biweekly. I tr More

by Amaka
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Kaysha
Oct 03, 2024 -

Country Hills Hyundai responded

Thank you for sharing your experience Amaka, and I’m truly sorry to hear that it did not meet your expectations. Your feedback is very important to us, and we appreciate you taking the time to detail your concerns. I understand how frustrating it must be to navigate the financial aspects of purchasing a vehicle, especially for the first time. We strive to support our customers throughout the entire buying process and ensure they find a vehicle that fits their budget and needs. I apologize for the lack of responsiveness regarding your request to switch vehicles and for any misunderstanding that may have occurred. We certainly do not want any customer to feel taken advantage of. Please know that this is not representative of our values or standards. I would like to make this right for you. If you could reach out to me directly at dkelts@chhyundai.com, we can discuss your situation further and explore possible solutions. Thank you again for your feedback, and I hope we can turn your experience around. - Denny Kelts, Sales Manager

Oct 05, 2024 -

Amaka responded

I have checked your inventory and there isn’t any car there that I want. At this stage, I just want my money back. I don’t want any arrangements just send me my cheque. Thank you!

August 29, 2024

I went here to check on a car 3 days ago and the sales agent had me check the car I liked the car, but he told that somebody else put a hold on it and but most probably will not be approved, so he asked m More

by ops
Recommend Dealer
No
Employees Worked With
kim
Sep 18, 2024 -

Country Hills Hyundai responded

Dear ops, Thank you for taking the time to share your experience with us. I’m very sorry to hear about the issues you encountered during your recent visit. Your feedback is important to us, and I want to address your concerns directly. Firstly, I apologize for the confusion and frustration regarding the Vehicle Inspection Report (VIR) and the associated charge. Additionally, I am disappointed to hear about the unprofessional response you received from our finance team. Our goal is to provide respectful and transparent service to all our customers, and I regret that this was not your experience. If you are open to discussing this further, please contact me directly at dkelts@chhyundai.com I would like to make things right and understand how we can improve our processes. Thank you once again for bringing this to our attention. We value your feedback and hope to have the opportunity to better serve you in the future. Best regards, Denny Kelts, Sales Manager

August 13, 2024

I would like to give them one star , but that is not possible. The sales staff and management are lies a con artist who charge for things twice. Purchased a car while ago recently when back to look at More

by Eeyore
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Denny Kelts
Aug 14, 2024 -

Country Hills Hyundai responded

Hi Eeyore, Thank you for your feedback, and I’m genuinely sorry to hear about the issues you’ve encountered. We strive to provide clear and transparent transactions, and it's concerning to learn that we did not meet these standards in your case. Your description of the paperwork and billing discrepancies is troubling, and this is certainly not the experience we aim to offer. We take your comments very seriously and would like to resolve this matter as soon as possible. Could you please contact me directly at dkelts@chhyundai.com so we can review your case and address any issues with the billing and paperwork? We appreciate your patience and hope to have the opportunity to make things right. Best regards, Denny Kelts, Sales Manager Country Hills Hyundai

August 07, 2024

Over the years i have had nothing but a bad experience with this dealership. Dosent seem to want to help you and are money hungry. I recently brought my car in for a few different things and the servive g More

by dlabrecque_1
Recommend Dealer
No
Employees Worked With
Siobhan Hennessy
June 25, 2024

The dealership is dishonest. All sales team are involved in posting non-existant vehicles at a cheap price to attract people to drive to their store near the airport. The young More

by lraccc
Recommend Dealer
No
Employees Worked With
Aleyka Yassin
Jul 11, 2024 -

Country Hills Hyundai responded

Dear Lraccc, Thank you for sharing your concerns regarding your recent experience at Country Hills Hyundai. We sincerely apologize for any disappointment or frustration you may have encountered during your visit. Integrity and transparency are fundamental principles that guide our dealership's operations. We take allegations of dishonesty very seriously and assure you that it is never our practice to mislead our valued customers. If there were any misunderstandings or miscommunications regarding vehicle availability or pricing, we apologize for the inconvenience caused. Regarding the behavior of our staff, we deeply regret if you felt that your concerns were not taken seriously. Customer satisfaction is our top priority, and we expect all members of our team to treat every customer with respect and professionalism. Your feedback regarding the demeanor of our staff has been noted, and we will address this internally to ensure that all interactions with our customers reflect the high standards we strive for. We value your feedback as it helps us to improve our services and ensure a positive experience for all our customers. If you would like to discuss your experience further or have any unresolved concerns, please do not hesitate to contact us directly. You can contact me at dkelts@chhyundai.com Once again, we apologize for any inconvenience this may have caused. Thank you for bringing this matter to our attention. Sincerely, Denny Kelts Country Hills Hyundai

June 23, 2024

Unprofessional and rude. Tried to scam me into buying a genesis with a broken windshield and jurky transmission. More

by Eddy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Ali
Jul 11, 2024 -

Country Hills Hyundai responded

Dear Eddy, Thank you for bringing your concerns to our attention regarding your recent experience at Country Hills Hyundai. We sincerely apologize if you felt that your visit did not meet your expectations. At Country Hills Hyundai, integrity and transparency are at the core of our values, and it is never our intention to engage in any form of deception or unethical practices. We take allegations of unprofessionalism very seriously, and we assure you that providing accurate information about our vehicles is a top priority. Regarding the issues you mentioned with the Genesis you were interested in, we apologize if there was any misunderstanding or oversight regarding the condition of the vehicle. Our aim is to ensure that all vehicles meet high standards of quality and safety before they are offered for sale. We would like the opportunity to investigate this matter further to understand what happened during your visit. Please reach out to us directly so that we can discuss your concerns in more detail and work towards a resolution. Once again, we apologize for any inconvenience or frustration this may have caused. Your feedback is valuable to us as we continuously strive to improve our customer experience. Sincerely, Denny Kelts, Country Hills Hyundai

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