Country Hills Hyundai

The worst buying experience my wife and I have had! I was called by a salesperson who set up an appontment with me ( drove across the city) to only pawn me off to someone else who had no knowledge of I was called by a salesperson who set up an appontment with me ( drove across the city) to only pawn me off to someone else who had no knowledge of what we wanted. I was ready to buy and was told the cars I was interested in were on the lot. Well, they were not booked to view which lead to my wife and I walking without viewing even a single car!! Advised the booking sales person of my disappointment with her unprofessionalism ...not really sure if it registered with her nor did she care. After leaving, I called the sales manager who called me back after a few hours to try and rectify the situation. He asked me return to the dealership as the cars i wanted to see were on the lot and he would give me an untouchable deal. Ha! xxx??? I was just there and no one could show me anything!!! Ya...no. first impressions are the lasting ones. We felt like no one really cared during the initial visit - what are we to expect with post-sale support??? NO THANKS! I even called to speak to the General Manager which with no surprise fell to deaf ears... useless dealership. I ended up buying a car from another Hyundai dealership 2 days after I went to Country Hills. They lost a sale, received a negative review and negative referrals.. Don't think it matters to them...their egos are blurring perception! More

Money fixers, no surprise about that. They use the old fashioned good cop/bad cop strategy and provocation, to make you go over the edge in buying a car. Think before you act and postpone They use the old fashioned good cop/bad cop strategy and provocation, to make you go over the edge in buying a car. Think before you act and postpone, make em crawl for your money. More

DO not purchase from this dealership. They try and take advantage of you. Steer clear! They try and take advantage of you. Steer clear! More

Spoke to Robin Saxena about a fob for my Genesis Gv70. He was very helpful resolving my issue. He was very helpful resolving my issue. More

Son brought in his 2011 Hyundai Elantra after it started to make the ticking noise(Piston Slap) Car only has 117000 kms and all maintenance records since the day It was bought. I was told that there was not to make the ticking noise(Piston Slap) Car only has 117000 kms and all maintenance records since the day It was bought. I was told that there was nothing that they could do as the car was past warranty. I have read numerous threads and it all depends on which dealership is willing to help you out. This is a well documented problems with this engines 1.8 and there have been numerous class-action lawsuits do to the issue. I was told that they would fix the issue at our cost $6500 dollars. I met with Kay Rehal who was good to deal with. At one point he called in the service consultant': Siobhan HENNESSEY who had been dealing with this issue. He introduced me to her. She did not even acknowledge me or look at me. After she left I told Kay that she was ignorant-didn't even look at me. I was told that she is busy and can be abrasive at times. I couldn't believe this. Then I looked at this site and see that she really doesn't care about customer service as her name appears numerous times with negative comments attached. I had a 2013 Elantra in the past with 150000 kms that began the piston slap issue. After being turned away from Crowfoot Hyundai, I attended Country Hills Hyundai who I felt took the time to look into the issue and the car was repaired. When I referenced this repair, I found it peculiar that they could not find any record of any work being done. I had to contact Hyundai Canada and they gave me a claim number which helped Kay find the repair that was completed. I am not going to accept this. The reason I went back to this dealership is that they treated me well years ago. There are several lawyers who are looking to take on this issue as it is a KNOWN issue with these motors. All you have to do is google Hyundai lawsuit Canada. All I want is the car repaired and to be treated properly. More

Terrible! We went to test drive a vehicle that didn’t even exist! SO BAD We went to test drive a vehicle that didn’t even exist! SO BAD More

Bought a genesis and was told that the missing fob would be replaced under warranty. I have contacted the sales man Ishan and he promised he would call me back. I have called and left a voicemail so far no be replaced under warranty. I have contacted the sales man Ishan and he promised he would call me back. I have called and left a voicemail so far no reply. Seems like once they sell you a vehicle that’s it. More