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Country Hills Hyundai

Calgary, AB

1.9
260 Reviews

2307 Country Hills Blvd NE

Calgary, AB

T3J 0R4

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260 Reviews of Country Hills Hyundai

August 07, 2024

Over the years i have had nothing but a bad experience with this dealership. Dosent seem to want to help you and are money hungry. I recently brought my car in for a few different things and the servive g More

by dlabrecque_1
Recommend Dealer
No
Employees Worked With
Siobhan Hennessy
June 25, 2024

The dealership is dishonest. All sales team are involved in posting non-existant vehicles at a cheap price to attract people to drive to their store near the airport. The young More

by lraccc
Recommend Dealer
No
Employees Worked With
Aleyka Yassin
Jul 11, 2024 -

Country Hills Hyundai responded

Dear Lraccc, Thank you for sharing your concerns regarding your recent experience at Country Hills Hyundai. We sincerely apologize for any disappointment or frustration you may have encountered during your visit. Integrity and transparency are fundamental principles that guide our dealership's operations. We take allegations of dishonesty very seriously and assure you that it is never our practice to mislead our valued customers. If there were any misunderstandings or miscommunications regarding vehicle availability or pricing, we apologize for the inconvenience caused. Regarding the behavior of our staff, we deeply regret if you felt that your concerns were not taken seriously. Customer satisfaction is our top priority, and we expect all members of our team to treat every customer with respect and professionalism. Your feedback regarding the demeanor of our staff has been noted, and we will address this internally to ensure that all interactions with our customers reflect the high standards we strive for. We value your feedback as it helps us to improve our services and ensure a positive experience for all our customers. If you would like to discuss your experience further or have any unresolved concerns, please do not hesitate to contact us directly. You can contact me at dkelts@chhyundai.com Once again, we apologize for any inconvenience this may have caused. Thank you for bringing this matter to our attention. Sincerely, Denny Kelts Country Hills Hyundai

June 23, 2024

Unprofessional and rude. Tried to scam me into buying a genesis with a broken windshield and jurky transmission. More

by Eddy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Ali
Jul 11, 2024 -

Country Hills Hyundai responded

Dear Eddy, Thank you for bringing your concerns to our attention regarding your recent experience at Country Hills Hyundai. We sincerely apologize if you felt that your visit did not meet your expectations. At Country Hills Hyundai, integrity and transparency are at the core of our values, and it is never our intention to engage in any form of deception or unethical practices. We take allegations of unprofessionalism very seriously, and we assure you that providing accurate information about our vehicles is a top priority. Regarding the issues you mentioned with the Genesis you were interested in, we apologize if there was any misunderstanding or oversight regarding the condition of the vehicle. Our aim is to ensure that all vehicles meet high standards of quality and safety before they are offered for sale. We would like the opportunity to investigate this matter further to understand what happened during your visit. Please reach out to us directly so that we can discuss your concerns in more detail and work towards a resolution. Once again, we apologize for any inconvenience or frustration this may have caused. Your feedback is valuable to us as we continuously strive to improve our customer experience. Sincerely, Denny Kelts, Country Hills Hyundai

June 03, 2024

The worst buying experience my wife and I have had! I was called by a salesperson who set up an appontment with me ( drove across the city) to only pawn me off to someone else who had no knowledge of More

by NKK
Recommend Dealer
No
Employees Worked With
KIM, Gabe, Shubham (Mgr)
Jun 11, 2024 -

Country Hills Hyundai responded

Dear NKK, We sincerely apologize for the disappointing experience you and your wife had at Country Hills Hyundai. Your feedback is incredibly important to us, and we deeply regret that your visit did not meet your expectations. We strive to provide excellent customer service, and it’s clear we fell short in your case. The issues you encountered with the appointment setup and the lack of communication regarding the availability of the cars you wanted to see are unacceptable. We are currently addressing this internally to ensure such incidents do not happen again. It's disheartening to hear that your concerns were not adequately addressed during your visit and subsequent follow-ups. We understand how frustrating it must have been to feel that your feedback was not taken seriously. We are working on improving our communication processes to prevent such lapses in the future. We genuinely appreciate you bringing this to our attention, and we’re sorry for any inconvenience this may have caused. If there’s anything we can do to make things right, please don’t hesitate to reach out. We hope you’ll give us another chance to provide you with the level of service that reflects our true standards. You can email me at dkelts@chhyundai.com Sincerely, Denny Kelts Sales Manager Country Hills Hyundai

May 29, 2024

Money fixers, no surprise about that. They use the old fashioned good cop/bad cop strategy and provocation, to make you go over the edge in buying a car. Think before you act and postpone More

by Sociopath manager
Recommend Dealer
No
Employees Worked With
Mr Kelts
Jun 11, 2024 -

Country Hills Hyundai responded

Dear Sociopath manager, Thank you for taking the time to share your feedback. We are very sorry to hear that your experience at Country Hills Hyundai left you feeling this way. Our primary goal is to provide an honest and pressure-free environment for our customers, and it's disheartening to learn that we did not meet your expectations. We take your concerns seriously and will review our sales practices to ensure that all customers are treated with respect and transparency. Your feedback is crucial in helping us improve our service, and we appreciate you bringing this to our attention. If you would like to discuss your experience further or if there’s anything we can do to address your concerns, please don’t hesitate to reach out to us directly. We hope to have the opportunity to earn back your trust. Email me at dkelts@chhyundai.com Sincerely, Denny Kelts Sales Manager Country Hills Hyundai

May 17, 2024

DO not purchase from this dealership. They try and take advantage of you. Steer clear! More

by Mike
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Scott
May 29, 2024 -

Country Hills Hyundai responded

Dear Mike, We are truly sorry to hear that you felt taken advantage of during your experience at Country Hills Hyundai. This is not the experience we strive to provide to our valued customers. We would appreciate the opportunity to discuss your concerns in detail and make things right. Please reach out to me directly at dkelts@chhyundai.com so I can address your experience and work towards a satisfactory resolution. Your feedback is important to us, and we are committed to improving our services. - Denny Kelts, Sales Manager

May 02, 2024

Bought the car with winter tires. Winter tires were not installed and I had to come back. Expect overnight service because they won't be able to do 2 hours of work in a 6 hour window. More

by Nash
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
All bad
February 15, 2024

Spoke to Robin Saxena about a fob for my Genesis Gv70. He was very helpful resolving my issue. More

by aldeefree26
Recommend Dealer
Yes
Employees Worked With
Robin Saxena
Feb 21, 2024 -

Country Hills Hyundai responded

Thanks for the positive feedback Aldee! - Denny Kelts, Sales Manager

February 07, 2024

Wrote a review roughly 1 month ago. Service manager replied, telling me to email him about my issue. Which ai did, but have got no reply from him?? More

by Krusty6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Deep Sandu
February 02, 2024

Son brought in his 2011 Hyundai Elantra after it started to make the ticking noise(Piston Slap) Car only has 117000 kms and all maintenance records since the day It was bought. I was told that there was not More

by K.Williams
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Siobhan HENNESSEY, KAY REHAL
Feb 07, 2024 -

Country Hills Hyundai responded

Good day K.Williams, we are sorry to hear that your last experience with us has left you dissatisfied, we'd like to take this time to rectify the situation. If you could please contact me at krehal@kaizenauto.com I'd be happy to help . - Kay Rehal, Service Manager

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