Country Hills Hyundai

My Kona Trend that I bought from this dealership is having major oil dilution issues. It has been towed to the shop 5 times in the first 17K kilometers. They don't even have the basic parts in stock. having major oil dilution issues. It has been towed to the shop 5 times in the first 17K kilometers. They don't even have the basic parts in stock. I lost a month of driving waiting for them to get parts. Stay away from "fast" Eddy and his short term financing deals. He "misplaced" a $24K downpayment check for about a month and a half. Terrible communication. Never believe them when they say they will call you back. More

Shut out to Nursang Sherpa, he is vey skill in customer service. Double thumps up. I hope all in the service team works like you.. service. Double thumps up. I hope all in the service team works like you.. More

I am writing this review as I have not received any response from the finance staff, and I believe it’s important to share my experience with fellow customers. I hope that other staff member can addres response from the finance staff, and I believe it’s important to share my experience with fellow customers. I hope that other staff member can address my concerns. I recently completed the lease buyout process at Crawfoot Hyundai, despite initially entering into a lease contract at Country Hills Hyundai. The finance team here requested a payment of $995 for the lease closing, whereas I had previously paid $325 at Crowftto Hyundai for an identical service. Could you kindly explain why this dealership charge more for the same service? Is this a standard fee all customers, is it specific to my case? My dissatisfaction dates back to when I initially leased the vehicle three years ago. I discovered that the car had already covered over 540km, and this information was not disclosed to me. While I acknowledge my oversight in not carefully checking the odometer, I was disappointed by the lack of transparency from your end. Trust is crucial, especially when making significant purchases like a vehicle. Joanna, currently working at Genesis Country Hills Hyundai, initially served as my salesperson and displayed kindness. However, she did not respond to my calls when I needed her. Eddie, the director of finance, responded to the email in a manner that lacked politeness and greetings. It surprises me that someone in the service industry would exhibit such rudeness. More

A Great experience from start to finish. On Saturday evening on the 2023 Labour day weekend I sent an inquiry about a Palisade listed on their website. I was surprised when only minutes lat On Saturday evening on the 2023 Labour day weekend I sent an inquiry about a Palisade listed on their website. I was surprised when only minutes later I received a response from Kim. After several text messages we then spoke on the phone. Kim was very diligent in responding to our questions and sending pictures. The vehicle we asked about had just been sold but was still listed on the website . Kim very quickly located another Palisade with the same trim and interior colour but with a different exterior colour which we found totally acceptable. As we had to drive from Edmonton to Calgary, our availability to take delivery was somewhat limited. Both Edward & Joseph from financing worked diligently to accommodate our schedule. Upon arrival at the dealership, Kim promptly greeted us and took an active interest the entire time.. The walk-through with Sara was well presented. A big thanks to Kim, Sara, Edward, Joseph who all touched our process at some point or another. Also thanks to Denny, sale manager, who took time to introduce himself and check in as to how well our experience went. More

Great dealership to work with, always a pleasure. Managers are awesome and we got the best deal from them Managers are awesome and we got the best deal from them More

Part 1 My encounter with the Country Hills Hyundai car dealership has left me utterly disheartened and frustrated. It's like a heavy cloud of disappointment has settled over me, and I can't shake off the dealership has left me utterly disheartened and frustrated. It's like a heavy cloud of disappointment has settled over me, and I can't shake off the feeling of being let down. Let me walk you through the whole ordeal, step by step, so you can truly understand just how deeply this experience has affected me. It all began when I stepped into the dealership to explore the premium car options. With excitement, proudly hoping to drive away with a Genesis, I met Kim, a sales representative, who didn't seem to have any enthusiasm, knowledge, or answers to my queries. As we moved ahead, I was shown a Genesis G70 with a slightly cracked windshield. Since I liked the car, I decided to give a shot in making a deal. As we moved forward to discuss my trade-in – a well-kept 2020 Honda Civic Touring in mint condition with a handful of customizations – things took a wild turn. The negotiation process felt like a losing battle. After much back-and-forth, they handed me a pitiful $27,500 for my beloved Civic, all while trying to convince me that this was a fair deal. It was a gut punch to see my carefully modified car reduced to such a low valuation. To add salt to the wound, they brought up the option to fix the cracked windshield for an additional $3,500. Who in their right mind would want to pay extra for repairs immediately after buying a car? It was like they were testing my patience and my sanity. Despite these concerning signs, I pressed on, hoping that the negotiation process would lead to a reasonable outcome. I managed to settle the price after much arbitration and handed over a $2,000 deposit as a sign of commitment, believing that this would mark the beginning of a smooth transaction. But, Boy, was I wrong. The reality hit hard when I sat down with Joseph Atkin, the finance manager. Joseph's attitude was anything but reassuring. He began by stating that getting an interest rate of 9-10% would be a "miracle" in today's market. The way he undermined my financial standing right from the start was both disheartening and unprofessional. I asked him to provide loan options so I could make an informed decision, so he ensured to get back to me the following day. To my misfortune, I did not hear from him, leaving me wondering if he had forgotten about me altogether. So, I reached out myself, but every attempt to reach Joseph or someone from the dealership was met with vague promises and empty assurances. It was like they were deliberately keeping me in the dark, testing my patience to the limit. By the time Saturday rolled around, I was beyond frustrated. I had to practically beg for updates, and when I did manage to get through, it was more of the same – vague answers and promises that went unfulfilled. It was as if they didn't care about my time or the fact that I was on the verge of making a significant purchase. As Sunday passed with no progress, I was left feeling powerless. The dealership's lack of transparency and communication was taking a toll on my emotions. It was baffling to think that a business would treat potential customers this way, leaving them hanging without any information. Finally, Monday arrived, and I decided to take matters into my own hands. I went to the dealership in person at the agreed-upon time of 4:45 pm. With my Honda Civic, complete with all agreed upon accessories intended for trade-in, I walked in with a mix of hope and apprehension. Joseph was waiting for me, but what followed was a chain of revelations that left me utterly shocked. Joseph disclosed that he had secured a loan, yet he conveniently left out the name of the bank responsible for the loan. It was a red flag that set the tone for what was to come. He presented me with three financing options, each more confusing than the last. The frustration and confusion were becoming unbearable. More

Part 3- Last part At long last, I was presented with a financing option that Joseph seemed to pretend was created by some magic and his wizardry. He flaunted the numbers as he was doing me a favor in gett financing option that Joseph seemed to pretend was created by some magic and his wizardry. He flaunted the numbers as he was doing me a favor in getting the best deal. This time, the financed amount was finally what was agreed upon. Despite the exhaustion, I meticulously combed through the paperwork, only for Joseph's payment machine to malfunction while trying to refund my deposit. It was a fitting end to a saga marked by incompetence and frustration. As I held the keys to my new Genesis, any semblance of excitement had evaporated. The joy that should have accompanied this moment was overshadowed by the dealership's relentless tactics and utter lack of professionalism. The entire experience had drained me emotionally, leaving me feeling defeated and disillusioned. The lack of basic courtesy persisted as I prepared to leave the dealership. I was given the keys and told to go outside and find my car. No one was available to guide me through the final steps of the process. It was as if they had already washed their hands of me the moment the deal was signed. This lack of care for a customer making a significant purchase was truly disheartening. In a final twist of irony, I realized that my new Genesis was missing a license plate. This oversight encapsulated the entire experience – a sequence of errors, miscommunication, and a complete disregard for the customer's experience. With the help of a sympathetic sales representative, I managed to retrieve my license plate from my old car and attach it to the new one. It was a task that should have been the dealership's responsibility, yet even that fell to me. As I finally drove away from the dealership, I couldn't help but feel a mixture of relief and bitterness. I had the car I had set my heart on, but the journey to get it had left a bitter taste in my mouth. What should have been a triumphant moment was tainted by the dealership's tactics and their complete disregard for customer satisfaction. Simply put, my interaction with the Hyundai Genesis car dealership was a soul-crushing experience from start to finish. From the lackluster initial consideration to the hidden fees, unprofessional conduct, and utter lack of empathy, this ordeal was a lesson in how not to treat customers. As someone seeking to invest in a luxury vehicle, I never expected to be treated with such disregard and indifference. The lack of transparency, manipulation, and the sense of being taken advantage of have left an indelible mark on my perception of the Hyundai Genesis brand. It's my sincere hope that sharing this story will shed light on the kind of experience customers should never have to endure. Well played, CHH! More

Part 2 I chose an option after consulting with my brother, but my visit to the supposed "ready-to-go" Genesis quickly turned into a nightmare. The fuel tank was nearly empty, the included items such brother, but my visit to the supposed "ready-to-go" Genesis quickly turned into a nightmare. The fuel tank was nearly empty, the included items such as cargo net were missing, and the car was dirty. To top it all off, they had changed the car's rims without informing me. On apprehending the sales rep about it, she convincingly said, “Our wash facility is closed, so we couldn’t clean the car. Also, you must be mistaken about the wheels.” I had taken pictures of the car during my first visit and showed it to her, only to get no real response or recognition of the mistake. It was as if they were trying to see how much I could endure. The final straw came when I sat down to review the paperwork with Joseph. I noticed that the financed amount was listed as staggering $7,000 more than what we had agreed upon. It was a gut punch that left me questioning everything. It turned out that they had slipped in a $6,000 charge for an extended warranty, a charge that hadn't been mentioned during the financing options discussion. In a desperate attempt to deflect blame, Joseph insinuated that I should have asked about additional charges. But having dealt with car purchases before, I had expected transparency about such critical information. This hidden charge felt like a betrayal, a deliberate attempt to take advantage of my inexperience. And then came the bombshell – if I wanted to switch back to a standard warranty option, Joseph said they'd have to apply for a new loan from different banks, and I'd have to pay $800 for this change. It was as if they were trapping me in an unfair situation, forcing me to make a choice that benefited them at my expense. I was floored. This entire experience had been an emotional rollercoaster, with the dealership pushing me into uncomfortable positions and trying to extract as much money from me as possible. It was a heart-wrenching moment, realizing that they cared more about their profits than my well-being. With my frustration boiling over, I made it clear that I was walking away from the deal, even if it meant losing my $2,000 deposit. It felt like the only way to salvage any sense of dignity in this situation. Joseph's manager intervened and offered me a $2,300 cashback if I agreed to the overpriced extended warranty. My thoughts were, “Seriously?!”. It was a glimmer of compromise, but my trust in the dealership was beyond repair. Ultimately, they agreed to unwind the contract, but not without further delays. I was left waiting for an additional 35 minutes, with both Kim and the delivery coordinator having already left for the day. The disregard for my time was evident, and it felt like they were trying to exhaust me into submission at the end of a very long day for me. More

WORST DEALERSHIP ON PLANET EARTH BY FAR. I have shared my full reviews on other sites allowing for more context. Please do not buy a vehicle here. I have shared my full reviews on other sites allowing for more context. Please do not buy a vehicle here. More