Country Hills Hyundai

Oct 2019I had one of the worst customer service Oct 2019 I had one of the worst customer service experiences. I went to pay up the remaining balance on the car loan this weekend. I was surprised to Oct 2019 I had one of the worst customer service experiences. I went to pay up the remaining balance on the car loan this weekend. I was surprised to find out that the balance was 4000 dollars more than I expected. It turns out that an optional extended warranty insurance premium was added to the contract in 2016 without full disclosure. I went to the dealership today to discuss this with management. The receptionist went and asked the manager who advised to get an appointment for another day. This was strange when clearly the location was not busy at all. The receptionist offered to book an appointment initially but when he found out about the issue he told me to call a number and leave a message to book an appointment. When I asked why he wouldn't book the appointment himself like he originally offered, he threatened to call security to kick me out. At which point, I said ok I'll file a complaint. He subsequently told me to get out and he opened the door to make sure I did. Unprofessional and disgusting behavior which should not be tolerated. Do not ever buy a car from this location. More

Great, fast and friendly service every time! Clinton is always willing to solve any questions I have in a timely and knowledgeable manner, I have service my car here several times and always get the same q always willing to solve any questions I have in a timely and knowledgeable manner, I have service my car here several times and always get the same quality service so will continue to come in here and recommend to everyone More

Customer Service #101 This is possibly the worst experience, I have ever had at a dealership . They didn't know who I was or what I was there for . Boooked in advance a wee This is possibly the worst experience, I have ever had at a dealership . They didn't know who I was or what I was there for . Boooked in advance a week early asked for shuttle to the airport which is 2 minutes . Took over an hour to get a shuttle . They blamed lack of knowledge on their systems !! They just seemed completely incompetent . The icing on the cake was the serive trying to up sell me for a brake inspection for 139.95 really what kind of scammers are they ?? THE WORST I HAVE SEEN ...... More

Great service experience over the years, always feel welcome and my car is fixed right the first time, all maintenance on my Santa Fe has been done here and I’m always happy with the service welcome and my car is fixed right the first time, all maintenance on my Santa Fe has been done here and I’m always happy with the service More

Very poor service From the very first visit to fix something simple 5 years ago we encounted with problems: fixed one thing but the sunroof shild9 was broken. The sales From the very first visit to fix something simple 5 years ago we encounted with problems: fixed one thing but the sunroof shild9 was broken. The sales team then fixed the problem by selling us a new car, adding some incentive like VIP membership. The service since then was so poor, just today the lady in service made me wait 5 hours before attending to me. And clearly said i would be waiting. When i asked why even with VIP she lies saying: well the walk ins also VIP. 5 hours waiting! The service department manager whether we had bad or good experience never never looking in the eye greets. Once i had to remind to change AC filter. More

Excellent Customer Service It was a great experience buying an Elantra from Country Hill Hyundai, Sales team including Chris Reitlo Sales Rep and Joe Weselosky provided an excel It was a great experience buying an Elantra from Country Hill Hyundai, Sales team including Chris Reitlo Sales Rep and Joe Weselosky provided an excellent customer service. I got best price and perks. Happy with the purchase and definitely recommend my friends and family. Th only problem was at Fiance department as some of the charges were not properly explained and i still have doubts. More

Worst sales experience to date. I upgraded my Hyundai Tucson for a SantaFe. Andrew was a lovely salesman, but the entire experience was destroyed by the finance department, Chris, in I upgraded my Hyundai Tucson for a SantaFe. Andrew was a lovely salesman, but the entire experience was destroyed by the finance department, Chris, in particular. He told us he would handle out insurance and registration, handled our insurance, but let the registration fall to the wayside. We walked away assuming that all was handled and we had a proper insured and registered car. Come time to renew our registration, we find out that he had neglected to complete the registration process, leaving us driving an unregistered car for months. I went in to talk to Chris and he was extremely rude- I have never been treated so disrespectfully!! Emailed management to voice my concerns and recieved no response. Horrible service and I will never return. More

Conscientious People Denny Kelts sold us our 2019 Kona after a pleasant, fun time of negotiation - thanks Denny. We are completely satisfied with our car and the service w Denny Kelts sold us our 2019 Kona after a pleasant, fun time of negotiation - thanks Denny. We are completely satisfied with our car and the service we received at Country Hills Hyundai. Nam in Finance is a friendly and competent professional. He made the paperwork easy and took care of all the details. He handled an unexpected glitch with creativity, professionalism and in recognition of their commitment to exemplary service. Chris helped us out with delivery of our car as we live out of town and made sure we understood all the latest technology that came with our Kona. My brother and I spend a lot of time in the US where customer service seems to be a higher priority than in Canadian businesses. I was pleasantly surprised at the superior service we received at CH Hyundai. These three employees understand the value of customer service and take it seriously. Highly recommend this dealership. More