Country Hills Hyundai

2020 Hyundai Tucson. DON'T OPT CUSTOM LEATHER SEATS HERE. When I was buying Hyundai Tucson 2020 Preferred with Trend Package in Dec 2020, I was particularly concerned about the leather seats not being on it. When I was buying Hyundai Tucson 2020 Preferred with Trend Package in Dec 2020, I was particularly concerned about the leather seats not being on it. So I was told that custom leather seats (Katzskin) can be done of leather of my choice but of-course with around $2300 bucks extra. I'd have got Tucson Luxury for the same $2300 bucks extra but I opted for custom leather (Tan leather on my red car) instead of upgrading to Luxury, which had factory fitted black leather seats. I was thinking Custom leather and leather fitting would be as good as factory leather, but to my shock when I picked up the car I saw that leather was loosely fitted and the side fitting was not seamless. It was a shoddy piece of work. They looked more like leather seat covers and my friends told the same. I then took the car back to them and showed them the issue. I was told that it's normally third party that does it and not themselves.. But it's nice of them that they said they will ask them (third party who fitted the leather seats) to fix it. After the car came back, I felt the leather seats looked a little better but not as I expected. After just 10 days of use after car coming back, the leather seems to be getting loose again. I was told that I can't expect it to be same as factory leather BUT my concern is I SHOULD HAVE BEEN TOLD IN THE FIRST PLACE THAT CUSTOM LEATHER WON'T BE THE SAME AS THE FACTOR LEATHER (LEATHER QUALITY AND FITTING) OR ACCEPT THAT YOUR THIRD PARTY LEATHER DEALER HAS DONE A SHODDY JOB, atleast I would have taken TUCSON LUXURY if I were told so. I feel DISAPPOINTED whenever I see my car leather seats. I endorse this salesman, Tristan but feel disappointed with the leather seats. More

New 2020 Kona Salesman Denny Kelts did a superb job explaining and helping us navigate the sales process. We are very satisfied with out new purchase and would re Salesman Denny Kelts did a superb job explaining and helping us navigate the sales process. We are very satisfied with out new purchase and would recommend this dealership and in particular Denny to anyone looking for a new vehicle. Also, our dealings with the finance department went smooth and quickly due to the fine work of senior finance manager, Nam Duong. More

2019 HYUNDAI TUCSON It was a great experience dealing with this company specially Mr. Denny Kelts who helped us out a lot. I highly appreciated Mr. Denny Kelts everything It was a great experience dealing with this company specially Mr. Denny Kelts who helped us out a lot. I highly appreciated Mr. Denny Kelts everything you've done!!! We'll be happy to recommend this to all my friends in here!!! THANK YOU SO MUCH SIR!!! :) COUNTRY HILLS HYUNDAI TWO THUMBS UP FOR YOU GUYS!!! :) More

Oct 2019I had one of the worst customer service Oct 2019 I had one of the worst customer service experiences. I went to pay up the remaining balance on the car loan this weekend. I was surprised to Oct 2019 I had one of the worst customer service experiences. I went to pay up the remaining balance on the car loan this weekend. I was surprised to find out that the balance was 4000 dollars more than I expected. It turns out that an optional extended warranty insurance premium was added to the contract in 2016 without full disclosure. I went to the dealership today to discuss this with management. The receptionist went and asked the manager who advised to get an appointment for another day. This was strange when clearly the location was not busy at all. The receptionist offered to book an appointment initially but when he found out about the issue he told me to call a number and leave a message to book an appointment. When I asked why he wouldn't book the appointment himself like he originally offered, he threatened to call security to kick me out. At which point, I said ok I'll file a complaint. He subsequently told me to get out and he opened the door to make sure I did. Unprofessional and disgusting behavior which should not be tolerated. Do not ever buy a car from this location. More

Great, fast and friendly service every time! Clinton is always willing to solve any questions I have in a timely and knowledgeable manner, I have service my car here several times and always get the same q always willing to solve any questions I have in a timely and knowledgeable manner, I have service my car here several times and always get the same quality service so will continue to come in here and recommend to everyone More

Customer Service #101 This is possibly the worst experience, I have ever had at a dealership . They didn't know who I was or what I was there for . Boooked in advance a wee This is possibly the worst experience, I have ever had at a dealership . They didn't know who I was or what I was there for . Boooked in advance a week early asked for shuttle to the airport which is 2 minutes . Took over an hour to get a shuttle . They blamed lack of knowledge on their systems !! They just seemed completely incompetent . The icing on the cake was the serive trying to up sell me for a brake inspection for 139.95 really what kind of scammers are they ?? THE WORST I HAVE SEEN ...... More

Great service experience over the years, always feel welcome and my car is fixed right the first time, all maintenance on my Santa Fe has been done here and I’m always happy with the service welcome and my car is fixed right the first time, all maintenance on my Santa Fe has been done here and I’m always happy with the service More

Very poor service From the very first visit to fix something simple 5 years ago we encounted with problems: fixed one thing but the sunroof shild9 was broken. The sales From the very first visit to fix something simple 5 years ago we encounted with problems: fixed one thing but the sunroof shild9 was broken. The sales team then fixed the problem by selling us a new car, adding some incentive like VIP membership. The service since then was so poor, just today the lady in service made me wait 5 hours before attending to me. And clearly said i would be waiting. When i asked why even with VIP she lies saying: well the walk ins also VIP. 5 hours waiting! The service department manager whether we had bad or good experience never never looking in the eye greets. Once i had to remind to change AC filter. More