Country Hills Hyundai

Absolutely Amazing Experience I was in the market for my first car and I am absolutely lucky I came to Country Hills Hyundai. I got to work with Joanna Charles who was absolutely b I was in the market for my first car and I am absolutely lucky I came to Country Hills Hyundai. I got to work with Joanna Charles who was absolutely brilliant. She was very hospitable and made finding a vehicle an immersive experience by always asking questions, offering suggestions, and catering to my needs. I would highly recommend giving this location a visit and would like to thank Joanna and the rest of the staff for making my experience a memorable one. More

i really appreciate the way he deal with us Abe Aden. I Am very happy to purchase car from dealership of country hills. special Abe Aden he very smart guy he know how to deal with costomer smart way.kee I Am very happy to purchase car from dealership of country hills. special Abe Aden he very smart guy he know how to deal with costomer smart way.keep doing great job.and all people working they are nice to us i really appreciate for their services . GEBI BATI. More

Misdiagnosed/Terrible customer service/Guess Work??? My 2018 Hyundai Kona was towed to Country Hills Hyundai at their request with a Flashing Engine light. CHH informed me that there was diesel contamina My 2018 Hyundai Kona was towed to Country Hills Hyundai at their request with a Flashing Engine light. CHH informed me that there was diesel contamination in my fuel system. I was in disbelief. I was told they were able to determine this by the smell of the fuel and oily residue on the spark plugs, I couldn't smell any Diesel by the sample they provided me. I wasn't provided any diagnostic codes at my request nor on the invoice for the flashing engine light. The gas station I filled up at does not sell Diesel. My second vehicle (not a Hyundai) was also filled at the same gas station and at my request CHH pulled a sample and informed me it was also contaminated with Diesel using the same methods (smell,color). I was provided a sample from my Kona and I took it to AGAT Laboratories where they couldn't determine there was any Diesel contaminants in my fuel. I took my 2nd vehicle to a 3rd party mechanic and they found no issues with my gas. This was brought up to the Service manager Kay Rehal and I was told he doesn't have any Diagnostic codes to provide me nor any other testing to prove it was Diesel. After my service at CHH I was told I could see future issues with my Catalytic Converter and Turbo due to this Diesel contamination and both parts were deemed void on my warranty. My engine light came back on 13 days later and I decided to take my vehicle to a certified 3rd party mechanic for a diagnosis after CHH wouldn't provide me with any diagnostic codes from the last service. I was provided with Diagnostic Code P0420 (Catalyst System Bank 1) and it led them to find a loose hose on the throttle body and my air filter was out. I explained this to Kay Rehal and he dismissed my facts. I have had all my servicing done at CHH so they definitely missed this diagnosis without any diagnostic codes. Mr. Kay Rehal is failing to take any responsibility in this matter. Parts on my warranty have been deemed void (catalytic converter,turbo) due to the "Diesel contamination" which I already proved them wrong. Plus I paid for an inaccurate service ($1200 that should have been under warranty) without any further testing other than a mechanic smelling my fuel and finding oily residue on my spark plugs which I was told is the proper method to diagnose a vehicle. The worst part is Hyundai Canada supported this method of diagnosis and both CHH and Hyundai Canada flipped back and forth between a Diesel contamination and just a contamination (even though I was told it was a Diesel contamination on my invoice and in person)??? Hyundai Canada also informed me that the sample CHH provided me cannot be used as evidence because I had it tested 2 days after my service??? Country Hills Hyundai decided to blame their customer and a gas station after an hour long service and didn't provide me with any diagnostic codes/testing, which looks like they were guessing right from the start rather then finding the underlying cause of my vehicle issues. Stay clear of this Dealership!!!! More

Vehicle was told to be in mint shape once delivered vehicle had bumper damage..not partial refund..no offer .. no nothing..bad service ..bad experience vehicle had bumper damage..not partial refund..no offer .. no nothing..bad service ..bad experience More

I believe you need to know how Hyundai Country Hills did to my 2103 Hyundai Veloster Turbo. Last April 27, 2020 I was booked for RECALL issue. Since I was there I decided to have it service since ENGINE LI to my 2103 Hyundai Veloster Turbo. Last April 27, 2020 I was booked for RECALL issue. Since I was there I decided to have it service since ENGINE LIGHT is ON. But before the said repair I know already the Code based on my OBD Scanner P0301 - Cylinder Misfire and P2261 - Turbocharger Mechanical Bypass Valve Mechanical. Lina Restrepo whose my Service Advisor approached me it needs to pay the total amount of $450.00. After that so called repair it says on my Vehicle status report "NO MISS FIRE, NO CODES RECORDED AFTER RESCANNED". I went home and drove it for 30minutes and ENGINE LIGHT appeared again. I called Lina Restrepo immediately and she asked me to bring back the next day April 28. Again I spent another day for nothing ENGINE LIGHT still ON. Their alibi this time they cannot find what's the trouble. Right there and then I told them that on my OBD Scanner still registering P0301 and P2261 which they didn't mentioned it on their first Engine Analysis. I told them I have OBD Scanner that's why I know what's goin on. Lina scheduled me again for the third time May 2 Saturday. To make long story short they didn't fix it at all. Of course I complained and I was fuming mad. By the way, on that May 2 I paid another $267.87. Can you imagine my total expenses for my Hyundai Veloster is $722.87 NOT FIX STATUS! Again for the fourth time Lina scheduled me again May 5 for another trial and error fix. Guess what! nothing happened ENGINE LIGHT still up, same code on my OBD Scanner P0301 and P2261. This time I talked to Service Manager KAY REHAL but I do NOT get a positive answer instead he is asking me another payment of $135.00. I brought home my car with no FIX of $722.87 expenses. By the way, I am FRONTLINER I work at FOOTHILLS HOSPITAL I got so much stress from my job already I do not want to fight Lina Restrepo and Kay Renal who clearly i was RIP OFF! I will file my complained to AMVIC - Alberta Motor Vehicle Council and BUSINESS BUREAU for my justice. Beware of Hyundai Country Hills Dealership! More

2020 Hyundai Tucson. DON'T OPT CUSTOM LEATHER SEATS HERE. When I was buying Hyundai Tucson 2020 Preferred with Trend Package in Dec 2020, I was particularly concerned about the leather seats not being on it. When I was buying Hyundai Tucson 2020 Preferred with Trend Package in Dec 2020, I was particularly concerned about the leather seats not being on it. So I was told that custom leather seats (Katzskin) can be done of leather of my choice but of-course with around $2300 bucks extra. I'd have got Tucson Luxury for the same $2300 bucks extra but I opted for custom leather (Tan leather on my red car) instead of upgrading to Luxury, which had factory fitted black leather seats. I was thinking Custom leather and leather fitting would be as good as factory leather, but to my shock when I picked up the car I saw that leather was loosely fitted and the side fitting was not seamless. It was a shoddy piece of work. They looked more like leather seat covers and my friends told the same. I then took the car back to them and showed them the issue. I was told that it's normally third party that does it and not themselves.. But it's nice of them that they said they will ask them (third party who fitted the leather seats) to fix it. After the car came back, I felt the leather seats looked a little better but not as I expected. After just 10 days of use after car coming back, the leather seems to be getting loose again. I was told that I can't expect it to be same as factory leather BUT my concern is I SHOULD HAVE BEEN TOLD IN THE FIRST PLACE THAT CUSTOM LEATHER WON'T BE THE SAME AS THE FACTOR LEATHER (LEATHER QUALITY AND FITTING) OR ACCEPT THAT YOUR THIRD PARTY LEATHER DEALER HAS DONE A SHODDY JOB, atleast I would have taken TUCSON LUXURY if I were told so. I feel DISAPPOINTED whenever I see my car leather seats. I endorse this salesman, Tristan but feel disappointed with the leather seats. More

New 2020 Kona Salesman Denny Kelts did a superb job explaining and helping us navigate the sales process. We are very satisfied with out new purchase and would re Salesman Denny Kelts did a superb job explaining and helping us navigate the sales process. We are very satisfied with out new purchase and would recommend this dealership and in particular Denny to anyone looking for a new vehicle. Also, our dealings with the finance department went smooth and quickly due to the fine work of senior finance manager, Nam Duong. More

2019 HYUNDAI TUCSON It was a great experience dealing with this company specially Mr. Denny Kelts who helped us out a lot. I highly appreciated Mr. Denny Kelts everything It was a great experience dealing with this company specially Mr. Denny Kelts who helped us out a lot. I highly appreciated Mr. Denny Kelts everything you've done!!! We'll be happy to recommend this to all my friends in here!!! THANK YOU SO MUCH SIR!!! :) COUNTRY HILLS HYUNDAI TWO THUMBS UP FOR YOU GUYS!!! :) More

Oct 2019I had one of the worst customer service Oct 2019 I had one of the worst customer service experiences. I went to pay up the remaining balance on the car loan this weekend. I was surprised to Oct 2019 I had one of the worst customer service experiences. I went to pay up the remaining balance on the car loan this weekend. I was surprised to find out that the balance was 4000 dollars more than I expected. It turns out that an optional extended warranty insurance premium was added to the contract in 2016 without full disclosure. I went to the dealership today to discuss this with management. The receptionist went and asked the manager who advised to get an appointment for another day. This was strange when clearly the location was not busy at all. The receptionist offered to book an appointment initially but when he found out about the issue he told me to call a number and leave a message to book an appointment. When I asked why he wouldn't book the appointment himself like he originally offered, he threatened to call security to kick me out. At which point, I said ok I'll file a complaint. He subsequently told me to get out and he opened the door to make sure I did. Unprofessional and disgusting behavior which should not be tolerated. Do not ever buy a car from this location. More

Great, fast and friendly service every time! Clinton is always willing to solve any questions I have in a timely and knowledgeable manner, I have service my car here several times and always get the same q always willing to solve any questions I have in a timely and knowledgeable manner, I have service my car here several times and always get the same quality service so will continue to come in here and recommend to everyone More