Colonial Honda

Great team! My experience when purchasing a new Honda Civic SE at Colonial Honda was great. What was most meaningful about this experience was the help from Ryan. My experience when purchasing a new Honda Civic SE at Colonial Honda was great. What was most meaningful about this experience was the help from Ryan. As a young adult who is still in school it really went a long way that Ryan tried to get me the best deal possible. I had gone to both HRM Honda dealerships to ensure that I was getting the best deal out there since funds are a little tight right now and my experience with Colonial was so much better than with Portland. While Portland street is a bigger location with new looks and more to offer in the way of amenities, my customer service experience was much more enjoyable with Colonial. While at Portland I felt like just another customer to them and was rushed into buying. We were discussing numbers and once we agreed upon an original number for him to bring to his manager I had assumed he would come back saying this number was approved or disapproved and ask how we wanted to proceed from there, however when he came back he congratulated me on my new car. His instructions were very unclear and rushed and I had no intentions of buying that day, I just wanted to see what the bottom number would be so I could go home and think it over. Once he congratulated me I felt pressured to continue on and next thing I knew I was meeting with the finance manager discussing what I would need in order to proceed. I did not put a deposit down or sign any papers but had assumed that was that. In the meantime, I had to cancel the upcoming scheduled meeting I had with colonial and upon cancellation they offered me to beat the price of Portland. Of course as a young adult I was interested in hearing what they had to offer. I called them and explained the situation and asked if I was locked in. They explained that I was not locked in because I did not sign the lease agreement or put a deposit down so I went in to see what they could give me. I worked with Ryan and he was very understanding and patient and offered for us to take the night to think about everything. The following morning I had explained the deal that colonial had offered me to Portland and the sales rep that I worked with prior to quickly called me expressing his embarrassment and anger that we had talked with colonial and that he now has to go back to his manager and present a new deal. He was very passive aggressive over the phone and completely steered me the wrong way. I was so taken back by his approach and I knew that he immediately lost my business as I felt attacked and disrespected. Customer service to me means you meet the client where they are at and do whatever you can to earn their trust and business. Because I was already so far in with Dartmouth I probably would have went with them if he had just said yes we of course can beat the deal they presented you and will do what it takes to earn your business. Instead, he lost all my respect so I immediately called Ryan to see what he could do for us as I wanted to give him our business. Ryan's approach was much more appropriate and meaningful and I felt like he truly recognized what it might be like to buy a car for the first time, showing me extreme patience and understanding. I never felt rushed or pressured to purchase by Ryan but still felt like our business would mean a lot to him and he would do what it took to get us the best deal. Ryan was also good to clearly explain what was happening and check in with me to make sure he knew where I was at in the buying stages, curious about what I was needing from him. I felt as though this experience was truly about me and not just about Ryan moving me along quickly to meet his sales expectations as per my other experience. He truly earned my business. He was quick to respond to any questions or concerns I had and on top of this was very knowledgable. I would HIGHLY recommend working with Ryan and the colonial team as exceptional customer service is much more important to me than the physicality of Portland Street. Additionally, Alysha the finance manager was so kind, approachable and met all my expectations despite the quick time crunch she was under as I wanted the car by a certain date. Her smile and fun-loving personality is sometimes hard to come by in the business world! More

Awesome service Our visit to Colonial Honda was exceptional! I highly recommend when buying a new car to go to see George! George takes stres off anyone buying a new Our visit to Colonial Honda was exceptional! I highly recommend when buying a new car to go to see George! George takes stres off anyone buying a new car! He made the experience so comfortable! Elliott in finance was also over the top! These people push for you to have the best and they don’t leave you hanging! I highly recommend More

Exceptional customer service I’ve owned my CRV for a little while and have been looking to upgrade . I have been dealing with a salesman who has gone above and beyond to ensure I I’ve owned my CRV for a little while and have been looking to upgrade . I have been dealing with a salesman who has gone above and beyond to ensure I get the right vehicle to suit my lifestyle and budget. Very friendly and efficient without being pushy. More

Great service from the service department I've been taking my Civic to the Honda dealership in Dartmouth for several years but found the service has been in decline the past few visits. I took I've been taking my Civic to the Honda dealership in Dartmouth for several years but found the service has been in decline the past few visits. I took it to Colonial and was very impressed with the friendliness if the staff. They got my car back to me ON TIME and did a great job reviewing everything they did. Will definitely return. More

VERY slow service Waited 2.25 hours to get a key made and programmed. I made an appointment for 1030am and got out at 1245pm after paying $162.00. Others who arrived Waited 2.25 hours to get a key made and programmed. I made an appointment for 1030am and got out at 1245pm after paying $162.00. Others who arrived AFTER me were in and gone as I waited and waited. When I finally asked about the wait I was told they were very busy... Could not recommend unless someone is desperate for service. Everyone who was finished before me was also told they needed more than what they were scheduled for in terms of service. HMMMM... More

New car sales I just bought a new CRV. On a scale of 1-5 where 5 is "exceeds expectations ", I would rate Elliott Thorpe, our sales person, as a 5+. As a buyer, th I just bought a new CRV. On a scale of 1-5 where 5 is "exceeds expectations ", I would rate Elliott Thorpe, our sales person, as a 5+. As a buyer, the whole process went very smoothly with Elliott's help. Furthermore, as a senior citizen, I appreciate the way Elliott presented all the new technical specs in a way That was easy to understand.. More

Worth Less I HAD A APPT AT 1000HRS ON FRIDAY 18th August with pick-up at 1600hrs. On reporting to service department at 1530hrs noticed my car in the parking lot I HAD A APPT AT 1000HRS ON FRIDAY 18th August with pick-up at 1600hrs. On reporting to service department at 1530hrs noticed my car in the parking lot asked the clerk for my keys thinking my car was ready to leave He stated my car was not even in the working bay after 6hrs. I asked him for my keys. This Clerk offended me a free oil change on my next visit. I said no and stated they had wasted enough of my time after 6 and half hours and and my car was not serviced . When I checked in I signed a Contract for 288.00 dollars For B1 service. If I did not show up when i did the car would be serviced for that half hour and I would be out of pocket for 288.00 dollars.I have been dealing with Honda since 1988 I have been let down by Honda. Then again this Dealer service Department is ripping Clients off. I will talk Media to look into this.This is poor service.Ex Honda Buyer. Gary More

GREAT SERVICE I been dealing with Honda dealerships in Toronto for many years and Colonial Honda has gotten my attention since recently moving to Halifax, The servi I been dealing with Honda dealerships in Toronto for many years and Colonial Honda has gotten my attention since recently moving to Halifax, The service has been exceptional from the initial meeting to the delivery of the vehicle once has been serviced. I know cars, have a technical background and they are capable of talking to you on your level, whether you understand cars or not. The prices are phenomenal, although I would like to see a larger tire selection, as well as tire storage. A great dealership that is going to keep me returning for Honda service. More

Amazing experience I am a 39 year old female and I have never had such great service. I did ask a lot of questions regarding their procedure so didn't have any surprises I am a 39 year old female and I have never had such great service. I did ask a lot of questions regarding their procedure so didn't have any surprises. I think people who make assumptions and then give bad reviews are annoying. Will definitely be going back! More

Worthless appointment Made an appointment for 10 AM to have brakes inspected. Returned at 2 PM to check on the car, and not only had it not gone in, it was still fourth or Made an appointment for 10 AM to have brakes inspected. Returned at 2 PM to check on the car, and not only had it not gone in, it was still fourth or fifth in line. Customer "service" agent said that priority was based on pick up time, and when I asked him if my car would go in today, he was unable to answer. I suspected that my car would languish overnight, and I took my business elsewhere. If you insist on going to Colonial Honda for service, either physically wait at the dealership, or return in an hour. Otherwise, a simple INSPECTION of a vital system may take an entire business day, or perhaps longer. More