Colonial Honda

These reviews must be written by Honda employees. This service centre is by far the worst I have ever experienced. Never on time. Full of excuses. Zero customer service and ignorant disinterested staff. T service centre is by far the worst I have ever experienced. Never on time. Full of excuses. Zero customer service and ignorant disinterested staff. Total garbage. More

Love the friendly staff! We only service it at Colonial Honda. We love the videos we get when our car is in for service. Highly recommend!! Honda. We love the videos we get when our car is in for service. Highly recommend!! More

Truly awful experience with the service department. Nearly scammed me out of $1100 dollars. I had an issue with my car causing it to stall randomly. They tried to tell me all 4 cylinders were misfiring Nearly scammed me out of $1100 dollars. I had an issue with my car causing it to stall randomly. They tried to tell me all 4 cylinders were misfiring. (Despite no check engine light) They told me I needed to replace all spark plugs and coils, AND do a valve adjustment. They said it'd cost about $1100, which would have crippled me financially at the time. I did some more research and found another mechanic. Long story short, a simple test found that it was a bad EGR valve; a $400 fix. The car has been running smoothly since for almost 2 years now. Colonial Honda would have run my bank account dry, and still not have fixed the problem! Not only that, the other mechanic told me never in all his years of work has he ever had to replace all 4 coils at once. ($90 a piece) It just doesn't happen like that. Colonial Honda was willing to scam me into doing it! Thank god I got a second opinion and you should too, because clearly these "technicians" can't diagnose anything. Oh yeah and they charged me $109 for the bogus diagnosis. More

Very friendly and quick service, they went above and beyond to make sure we were taken care of AND THE VIDEO THEY SENT US WAS AWESOME beyond to make sure we were taken care of AND THE VIDEO THEY SENT US WAS AWESOME More

Love this dealership! We have bought 2 Honda's over the past 4 years and have had great service. We bought an Odyssey in 2016 and a Civic in 2019. We shopped around before buying the Odyssey and had the be past 4 years and have had great service. We bought an Odyssey in 2016 and a Civic in 2019. We shopped around before buying the Odyssey and had the best experience at Colonial. That's why we bought there. Bruce made us feel comfortable and always responds to us when we have a question about the car. Also dealt with Jessie in service and she's great! Highly reccommend! More

We had an absolutely fantastic experience at Colonial Honda and specifically with Mr. Ryan Rogers! He has honesty, integrity, and went above & beyond for us! Ryan was very friendly, brought us right i Honda and specifically with Mr. Ryan Rogers! He has honesty, integrity, and went above & beyond for us! Ryan was very friendly, brought us right in and took the time to listen to our situation and provide honest advice and subsequent customer service. My partner and I would definitely go to Ryan first for anything Honda related! We strongly recommend going to Ryan if you are looking for an honest, fair, and fun Honda experience! More

Will try to sell you cars they don't own, and ignore you! I booked an appointment with the sales manager Anthony to view and buy a vehicle, they still made the appointment for me knowing the car has been sold I booked an appointment with the sales manager Anthony to view and buy a vehicle, they still made the appointment for me knowing the car has been sold for days. Then they proceeded to tell me that there is another model similar to that one but that car wasn't on the lot, nor even on their inventory. The customer service was disgusting I waited for an hour to even be spoken to if I didn't walk in an office that the staff members were chatting in I would not have been "taken care of". I even asked the receptionist if she knew where the dealer was and she said that she didn't know his number. People came in, went on test drives and came back before I was helped. Very unprofessional, unorganized and rude staff. More

STAY AWAY! Disappointing for a professional dealership The service I received was textbook of a stereotypical used car salesmen. The main issue at first was that when I came to get my car they "didn't The service I received was textbook of a stereotypical used car salesmen. The main issue at first was that when I came to get my car they "didn't have the ownership on hand" (sketchy). I was assured that this was just an administrative issue and that they would have them to me within a week. After almost a month of repeated calling they had the papers ready. During this month my license plates expired (which I couldn't renew without ownership papers) and I was promised I would be compensated for this which I never was. The second issue I experienced with them was that they signed me up for an "extra insurance package" when I later looked at my paperwork the box agreeing to the insurance had been check and initialed by the guy in finance, Chris, and he had explained my absence of a signature by noting that the car was purchased over the phone ... which it wasn't... everything else had original signatures. Clearly he signed me up for this after I left cause he gets a pretty bonus on it. When I confronted him about it apologies were made and I was told I would be refunded but again that was almost a month ago and despite repeated follow up's they have not refunded anything. More

Great place to buy a new Honda Very accommodating and knowledgeable. I had a great experience. Best place in HRM to buy a new Honda. My Sales Representative set up my phone, Apple Very accommodating and knowledgeable. I had a great experience. Best place in HRM to buy a new Honda. My Sales Representative set up my phone, Apple car play, customized my vehicle. Outstanding service!!! More

Very Bad Service Capless gas tank is a failure for Honda Civic 2017. During winter the gas tank flaps freezes and its so difficult to removes the ice from inside the f Capless gas tank is a failure for Honda Civic 2017. During winter the gas tank flaps freezes and its so difficult to removes the ice from inside the flaps. When asked the service about this, they replied " use a plastic bag on it so that water or ice doesn't enter your gas tank anyways NOTHING WRONG IF WATER GOES INSIDE THE GAS TANK". Feeling very upset after buying from these guys. Will never go for COLONIAL HONDA again in my life. More