Colonial Honda

Worthless appointment Made an appointment for 10 AM to have brakes inspected. Returned at 2 PM to check on the car, and not only had it not gone in, it was still fourth or Made an appointment for 10 AM to have brakes inspected. Returned at 2 PM to check on the car, and not only had it not gone in, it was still fourth or fifth in line. Customer "service" agent said that priority was based on pick up time, and when I asked him if my car would go in today, he was unable to answer. I suspected that my car would languish overnight, and I took my business elsewhere. If you insist on going to Colonial Honda for service, either physically wait at the dealership, or return in an hour. Otherwise, a simple INSPECTION of a vital system may take an entire business day, or perhaps longer. More

Totally inhospitable tone Service advisors talk in an arrogant tone. They make you feel you know nothing about cars and that "they" are the experts and have the authority to sa Service advisors talk in an arrogant tone. They make you feel you know nothing about cars and that "they" are the experts and have the authority to say whatever they want. When I went for service appointment today, the service person spoke in a very arrogant voice. I have experienced similar treatment from this dealership in the past as well. They have a chronic problem in customer relations and Honda Canada should take a serious note of it. More