Colonial Honda

I would have given a zero rating if that exists. Left my Honda civic car for service at this location for vibration issue at idling. They gave the report back that they are not able to recreate the Left my Honda civic car for service at this location for vibration issue at idling. They gave the report back that they are not able to recreate the issue but the vibration still exists. Also they made a huge crack in the windshield during service and saying it is rock chip and didn't happen in the showroom. Went to show room thrice but no service manager or GM is present there to speak on the issue. Worst experience in my entire life. More

What a joke these guys are. . Unbelievable experience I've had with these guys.. They tried to charge me $4000 for a job that I needed done.. I ended up getting the job done for . Unbelievable experience I've had with these guys.. They tried to charge me $4000 for a job that I needed done.. I ended up getting the job done for Under $600. I mean they will gouge every little bit they can out of you.. How many people in A-day do these guys rip off How many people in A-day do these guys rip off. Sure my comments will be deleted but these guys are terrible in my mind absolutely ridiculous.. Should be ashamed of themselves More

Bought a new ridgeline touring in 2019 from colonial Honda. Right from the get go, the absolute worst service I have ever encountered as a car owner/buyer. Not meeting deadlines, not caring they didn’t Honda. Right from the get go, the absolute worst service I have ever encountered as a car owner/buyer. Not meeting deadlines, not caring they didn’t meet deadlines, inability to diagnose and fix problems. Disorganized lazy staff. Right up to the day ibdecided to buy out my lease I called the dealership and they said someone will call you “within 24 hours” I said what? ….it’s 2 weeks later and the truck was traded on a new vehicle elsewhere and I have yet to be called back. This place is truly the worst car dealership in Halifax area. Avoid like the olague. More

Colonial Honda is awesome I would recommend them to anyone staff is great and friendly. Keith and George made the process easy. George M. the salesman went above and beyond I could not say enough very anyone staff is great and friendly. Keith and George made the process easy. George M. the salesman went above and beyond I could not say enough very nice and very professional and very helpful. More

While the vehicle is great, and the sales department is great, the service department never fails to disappoint. I'm thinking Portland might be the next avenue. This time, I foolishly accepted a service p great, the service department never fails to disappoint. I'm thinking Portland might be the next avenue. This time, I foolishly accepted a service package with my new 2021 CRV, and so it came time to swap my all season tires for winters (2 near end of life, and 2 new)., They took 2 hrs to install the 4 tires, then informed me that two needed to be removed and replaced, and that it would take another 2 hrs to do this. I asked for my keys and asked which tires needed to be swapped, (with intentions of getting a competent company to do the work), when they informed me that they put the two oldest tires on the same side (drivers side) and put the newer tires on the passenger side...who does this? Now I need to have them taken off and paired back and front... I have myself to blame, as I've known for 10 years that this is the area where this store always fails. Shame on me for being tricked into buying another maintenance package. More

I drop my car off to get serviced @7:30 with a couple jobs it has only 9000km. So shouldn’t be many issues come to pick my car up at 4:30 pm - 9 hrs and they tell me it’s not ready Poor service jobs it has only 9000km. So shouldn’t be many issues come to pick my car up at 4:30 pm - 9 hrs and they tell me it’s not ready Poor service More

I went to see the Honda CRV. After being shown all the features of the vehicle I asked for a price. I was immediately asked to go to the salesperson’s office to work out a price. I told the salesperson I features of the vehicle I asked for a price. I was immediately asked to go to the salesperson’s office to work out a price. I told the salesperson I was only looking at this point but would like to know the price. After a bit of persistence I was given the price. I thanked the salesperson at which point I was informed that the salesperson was not getting paid for the time they had just spent with me and they got paid on commission only. I have bought enough cars to know how car sales people get paid. I was totally turned off by this approach and if I do decide buy a Honda it will not be from this dealership. More

I will never purchase another car at this location because if it has to be serviced there for anything under warranty or serviced at all you might as well forget it. The guy I purchased it from was gr because if it has to be serviced there for anything under warranty or serviced at all you might as well forget it. The guy I purchased it from was great (Rick ?) and very helpful. Then I had to have it serviced but was still under warranty. I bought the car in July and around October I noticed when the fan was on the front window it just screamed (kind of like when you were kids and put playing cards in your bicycle spokes only 10 times louder) because it goes right to high when you put it on. I finally called the service department in December to have it fixed and made an appointment for 11:45 am. I dropped the car off the night before because I am a 40 minute drive away and I didn’t want to fight morning traffic. I went back the next day to get it at 3:30 because I had to be somewhere at 4:30 and they told me it hadn’t been taken in yet. I was not a happy camper and told them my appointment was for 11:45am and they proceeded to tell me that because it was a drop off and I wasn’t here waiting for it the technicians take the vehicles that have customers in the waiting room. So I asked why they take appointments because it’s quite obvious it was like I didn’t have one or need one. I told them to give me my keys even though the guy at the desk said I was next in line haha and he gave me a card and said to call them and let them know when I was coming back and they would make sure I got in right away. I couldn’t get back in until January so again I dropped it off the night before and the next day I picked it up and they told me that the technician couldn’t find anything when he ran the diagnostics on it but he did hear it and his higher powers told him to just replace the motor in the fan. As usual nothing was done that day either and they said they would let me know when the part comes in. They texted me and 2 days later I dropped it off again the night before and I told them I needed by a certain time and it was ready but this time the service desk told me that they replaced the motor but when they got it back out to the parking lot it was doing it again so they took it back in and again ran the diagnostics on it and found nothing. I was so mad at this point that I took the car and left and called them the next day. I didn’t hear anything back from them for 2 weeks when they texted me and said their techline told them to replace the whole HVAC system and that it was ordered but no ETA at the moment and that I will get a call when it arrives. Well that was January 29th of 2021 and March 16th I still hadn’t heard back from them so I texted them and said it’s been a month and a half and just wondering if the part arrived yet. Two days later I get a phone call and look and that, the part is there so I make another appointment because they said they would have to have it for maybe a day and a half and I said that was fine that I would drop it off the night before again. The appointment was for a Wednesday and Thursday I get a call saying that the HVAC was done but while the technician was fixing it she noticed the brake light switch was broken but was not sure if she did it while fixing the HVAC but they would go good for it. Good thing cause it wasn’t broken before I took it there. Now they have to order a part to fix the switch and now I can’t get my car until Friday. I pick up my car on Friday and didn’t notice until I got home that their was a piece of my car laying on the floor in the back behind the drivers seat. I took a picture and sent it to them and expressed my dissatisfaction and they texted me and apologized and said it looks like the tech made a mistake (DO YOU THINK) and could I bring it back Monday or whatever day is good for me. I was ready to chew nails by now as you can imagine. After telling her that I can bring it in on Monday but I only have 2 hours between 12pm and 2pm I realized that this whole ordeal cost me almost 7 hours of driving there and back. I also had to get back and forth to work during all of this. I usually deal with Portland street Honda and have for many years and never had a problem and will be going back to them. So I still have to go back and we will see how that goes. You would think they would be polite and send a tech to me but not so. More

Thank you for making my daughters first brand new car purchase flawless! Everybody was very helpful and knowledgable. Love Honda civics thanks to Matthew Dickie and Alicia McPherson purchase flawless! Everybody was very helpful and knowledgable. Love Honda civics thanks to Matthew Dickie and Alicia McPherson More

These reviews must be written by Honda employees. This service centre is by far the worst I have ever experienced. Never on time. Full of excuses. Zero customer service and ignorant disinterested staff. T service centre is by far the worst I have ever experienced. Never on time. Full of excuses. Zero customer service and ignorant disinterested staff. Total garbage. More