Cochrane Toyota

Worst experience I ever have at Toyota dealership. Sales staff doesn’t have much knowledge and top of it, they don’t honor their advertised prices which is against consumer laws and basic marketing rules. staff doesn’t have much knowledge and top of it, they don’t honor their advertised prices which is against consumer laws and basic marketing rules. Complete waste of time. Cannot recommend this place ever to anyone More

Stopped in yesterday looking for a Rav 4 for my son. Walked around the dealership passing at least 7 staff. Not one hello! Went to the reception desk and stood there listening to the girl cat with an Walked around the dealership passing at least 7 staff. Not one hello! Went to the reception desk and stood there listening to the girl cat with another staff lady for almost 5 minutes.No acknowledgement of me in that time. Turned and walked out without meeting one staff member. Taking my business somewhere else where customers are kind of important. What a joke of a business!!! More

What a joke this dealership is. The lack of communication from sales is unreal .felt so ignored that I went and bought a different brand..I will never recommend this place from sales is unreal .felt so ignored that I went and bought a different brand..I will never recommend this place More

Was interested in buying a vehicle off the lot. They offered me over $3000.00 less then any other dealership I had seen. Then when we said we would buy the Jeep, they tried charging us the same payment offered me over $3000.00 less then any other dealership I had seen. Then when we said we would buy the Jeep, they tried charging us the same payment as a new vehicle. We asked them to maybe check their math as they were charging what we figured out to be 30% interest on a used vehicle. This company was an insult from the beginning and did nothing to correct the pricing as I called them out on the low balling of my car right off the get go. Said they would bring the price up to match what we had been appraised at, but tried tobscrew us over still in the long run. This company will rip you off if you try to trade a vehicle without having it been appraised. But even then, they will try to screw you over. My advice, take your business else where. Crooks at the finest in this company. More

Actual review i caught my service advisor in a lie and he didn’t take the opportunity to come clean or apologize. He swallowed hard and just kept coming up with exc i caught my service advisor in a lie and he didn’t take the opportunity to come clean or apologize. He swallowed hard and just kept coming up with excuses. This dealership at one time had employees that cared but they have all been replaced with people who are morally flexible. I have brought my vehicle in twice for an oil change and both times was issued a 7 page invoice and what may potentially be a service inspection report but had absolutely no actual value. this report did not mention anything about the engine oil leak, squeeking drive belt, recommended maintenance or cracked windshield. If you dont treat customers like you appreciate their business (small or big) then dont expect them to come back. More