Cochrane Toyota

Stacey Dubé sold me a used truck with a full inspection report that said it was good to go. I asked her that when I travel from Edmonton to make the purchase, that it be left outside so I could hear the en report that said it was good to go. I asked her that when I travel from Edmonton to make the purchase, that it be left outside so I could hear the engine on startup since thats when any issues are most obvious. She promised to do so. When I arrived the truck was in a warm shop after being started and driven that morning. Her and the managers Ryan Baum and David Labindao promised up and down that there were no issues and it was passed all inspections with flying colors. So, I decided to trust them, did the paperwork and drove it back to Edmonton. Went to cold start it the next day and the starter made a loud aweful clanging sound. I sent them videos and they swore they didn't hear anything of the kind, not Stacey, not even the mechanic. So the manager offered me $100 to cover the deductable for the extended warranty I purchased through them so I could have it fixed at a shop here in Edmonton. Only the warranty doesn't cover the starter or flex plate because they are wearable items. They also dont cover the cost of diagnosing anything so that was an extra $420 I had to fork out. The shop I took it to showed pictures of missing teeth on the flex plate and worn teeth on the starter and replacing them is over $2500 - which is not covered by the warranty. The shop also said the truck needs an additional $5500 worth of engine work to replace the cam-phasers and timing chain - of which the warranty would only cover $2500 (per claim), even though I paid over $2900 for the extended warranty. In total the truck needs over $8400 in work and $420 in diagnosticss coming to $9220 and the warranty only covers $2500 of that. Oh but Cochrane managers offered me $100 to smooth things over. They lied on the inspection form, were deceptive with the cold start, sold me a pretty useless warranty and now they won't even return my calls. Im not asking for the moon here but they should at least cover the starter issue because THAT was obvious on day 1. Aweful place and shady practices. More

"I had an outstanding experience with the Toyota Cochrane service team, especially Cameron! From the moment I walked in, I was greeted with a warm welcome and professional service. The team was knowledgeable service team, especially Cameron! From the moment I walked in, I was greeted with a warm welcome and professional service. The team was knowledgeable and took the time to thoroughly explain what my vehicle needed and all available options. They made sure I was informed every step of the way, and their attention to detail was impressive. My car was serviced promptly and returned in excellent condition. I truly appreciate the level of care and commitment they showed, and I would highly recommend Toyota Cochrane to anyone looking for top-notch service. Thank you to the entire team for making this such a smooth and positive experience!" More

I purchased a Toyota Tundra at Cochrane Toyota this past summer and had an amazing experience. Where this has all come off the rails for me is at the time I purchased a topper through Cochrane Toyota. The summer and had an amazing experience. Where this has all come off the rails for me is at the time I purchased a topper through Cochrane Toyota. They use a 3rd party supplied for this. I was supposed to have the topper in 4 to 6 weeks. That was the last weekend of July and still no topper. No one seems to want to help. Not Toyota who uses this company or the 3rd party supplier. If you want a topper might be a good idea to shop on your own. More

I had a great experience with Cochrane Toyota. ALI RAZA was knowledgeable, helpful and professional. Would definitely recommend this place to anyone looking for a good deal on a car and great cust ALI RAZA was knowledgeable, helpful and professional. Would definitely recommend this place to anyone looking for a good deal on a car and great customer service. More

I travelled 2800 km to purchase this vehicle after being referred by a friend who has dealt with the dealer for years. The trip was worth the time and effort. Setting up the deal at a distance was made eas referred by a friend who has dealt with the dealer for years. The trip was worth the time and effort. Setting up the deal at a distance was made easy by Jeff Decter who was forthright in discussing pricing and responding to my initial questions and several follow up ones promptly and specifically. The whole process was low pressure. Jeff followed up on a number of after purchase requests patiently and quickly (including shipping some bulky items I'd forgotten in my traded vehicle at dealer expense). There was no smoke and mirrors in the deal, no "oh by the way..." surprise add ons or upselling, and my trade-in vehicle was credited as discussed before on-site inspection. All in all, I was more than satisfied with the transaction and am happy to recommend the dealership as represented by Jeff Decter. More

Cochrane Toyota is the best dealership ever! !!! They are efficient, fun and reliable!! Thank you for the great service! !!! They are efficient, fun and reliable!! Thank you for the great service! More

I called into Cochrane Toyota and I talked to Denise. She was very friendly and informative. I am looking forward to our test drive appointment on a RAV4 hybrid She was very friendly and informative. I am looking forward to our test drive appointment on a RAV4 hybrid More

My visit was fantastic throughout. The staff genuinely cared about my needs, which made a big impact. They were honest, had a good range of well-kept cars, and the buying process was e The staff genuinely cared about my needs, which made a big impact. They were honest, had a good range of well-kept cars, and the buying process was easy. Cochrane has won me as a lifelong customer. I highly recommend them for great cars and service quality. I'd like to extend my gratitude to Denise for assisting me in selecting the perfect vehicle to meet my needs More

Nous aimerions remercier sincèrement Cindy Ann Lemieux (Product Advisor) qui nous a grandement aidés lors de notre voyage dans l'Ouest canadien en juin dernier en nous trouvant un garage pour réparer notr (Product Advisor) qui nous a grandement aidés lors de notre voyage dans l'Ouest canadien en juin dernier en nous trouvant un garage pour réparer notre VR et en expliquant en anglais notre problème auprès du gérant de service. C'est une personne exceptionnelle qui a fait tout cela gratuitement dans le seul but de nous dépanner et elle est restée en contact jusqu'à ce que nous puissions repartir 24 heures plus tard. Nous vous la recommandons lors de votre prochain achat ainsi que son fils Ryan qui y travaille comme mécanicien. Ce fut une belle rencontre sur notre route ! Merci Cindy ! Hélène et Gilles Chicoine, Shefford, Québec More

Sold my Corolla Hybrid to these nice folks. Dealt with: Andrew B. and Joyce G. Andrew is a no-BS fella. Straight to the point. No fluff. No building you up. He gets down to business and Dealt with: Andrew B. and Joyce G. Andrew is a no-BS fella. Straight to the point. No fluff. No building you up. He gets down to business and that's the way I like it. Joyce, however, is the best of the best. She exudes professionalism and customer service. Everyone who sells cars for a living could learn a thing or two from her on how to make customers feel welcome, appreciated and most of all, valued. This was the fastest I've ever been paid by a dealership. Having owned many Toyota vehicles over the last two decades, Cochrane Toyota is like a diamond in the rough. All the Calgary dealerships are horrible but Cochrane Toyota puts them to shame. I've just about bought vehicles from Country Hills Toyota to Charleglen and they all pale in comparison to Cochrane Toyota. I know now where I'll buy my future vehicles. Thanks again Joyce! You're the best! -Mike the Shell guy More