Cochrane Toyota

I recently had attempted to have my Toyota vehicle serviced at Cochrane Toyota and had the displeasure of working with the service advisor, Lucas Pretty. From the moment I arrived, he made it clear th serviced at Cochrane Toyota and had the displeasure of working with the service advisor, Lucas Pretty. From the moment I arrived, he made it clear that he had no interest in helping me or providing any sort of customer service. He was rude, unprofessional, and dismissive throughout the entire process. I was shocked at the level of disrespect and disregard that I received from someone in a customer-facing role. Throughout the visit, I had to continually advocate for myself and my vehicle needs. Lucas was unwilling to listen to my concerns and made no effort to understand what I was looking to have done with my vehicle. He seemed more focused on getting me in and out of the dealership as quickly as possible, rather than ensuring that my needs were met. I left the dealership feeling frustrated and disappointed with my experience. I would not recommend Cochrane Toyota to anyone, and particularly not if you are looking to work with Lucas. The level of unprofessionalism and poor customer service that I received was unacceptable and has left me with a negative impression of the dealership. I hope that in the future, Cochrane Toyota will make an effort to provide their customers with a better experience and train their staff on how to treat people with respect. More

Horrible! Signed a contract and put a deposit down on a new Tunda in Feb 2022. Fast forward to January 2023, still not truck but now they state that MSRP has Signed a contract and put a deposit down on a new Tunda in Feb 2022. Fast forward to January 2023, still not truck but now they state that MSRP has increased over old price on contract and if i dont supply a trade in they will not sell me the new truck. I asked for my deposit back. Thank you for nothing Cochrane Toyota! More

Thanks Andrew for your help purchasing my 22 RAV 4, Hybrid Limited. It was a pleasure dealing with you and appreciate your affable personality. I know who I will be buying my next vehicle from. Hybrid Limited. It was a pleasure dealing with you and appreciate your affable personality. I know who I will be buying my next vehicle from. More

Peter C. and Mike T. were excellent to work with. They helped me and my family out so much with our new car from start to finish. I would recommend Cochrane and Mike T. were excellent to work with. They helped me and my family out so much with our new car from start to finish. I would recommend Cochrane Toyota to all of our friends and family. More

I paid a deposit for a Rav4 on Feb 2022, received an email in May that my oder has been canceled . And If i want to proceed , they need to reorder it. Be aware of their scams. email in May that my oder has been canceled . And If i want to proceed , they need to reorder it. Be aware of their scams. More

VERY UN HAPPY Jan 19 2022 signed a purchase offer on a Rav4 and put down $5,000 Feb 18 2022 received confirmation e mail vehicle set for deliver May 10 +/- May 10 2022 E mail states Vehicle released to Rav4 and put down $5,000 Feb 18 2022 received confirmation e mail vehicle set for deliver May 10 +/- May 10 2022 E mail states Vehicle released to truck should see it Tomorrow or Friday May 11 2022 Received e mail from used car manager that my vehicle was cut by Toyota and would need to be re ordered if i wanted one May 12 2022 Contacted new car sales manager and he basically said someone more important (local) was getting vehicles first and i was not one of them. Refunded my $5000 Avoid ADAM McMILLAN new vehicle sales manager JORDAN DAYBELL Pre-owned sales manager ANDERW BOTHA Assistant sales manager CROOKS More

Just recently dealt with Andrew and had both a quick and terrific experience. Very professional, no hidden clauses, and was able to collectively align on a deal that worked for both of us. Go see Andrew! terrific experience. Very professional, no hidden clauses, and was able to collectively align on a deal that worked for both of us. Go see Andrew! More

Once again Jeff dexter came to our rescue and helped us out getting a car for our daughters and going out of his way to help us. This is the best guy ever and deserves the gold metal for customer service, out getting a car for our daughters and going out of his way to help us. This is the best guy ever and deserves the gold metal for customer service, he is the greatest. Jerry and Gail tetarenko More