Civic Motors Honda

Overall, a good dealership for servicing This is not your typical review/endorsement as I ended up taking our 3 cars business outside the Honda dealer network for scheduled and unplanned vehi This is not your typical review/endorsement as I ended up taking our 3 cars business outside the Honda dealer network for scheduled and unplanned vehicle maintenance ( independent shop ) . I have been to "them all" ( dealers ) and this dealership, no question about it, was/is the best one in Ottawa to deal with for service ( probably sales too ) issues and I can say this as a extremely high mileage ( 80,000 KMS a year on 3 cars ) owner who typically experiences more technical issues than most because of this with their cars ( plus bad luck, trust me ) . It has a "A" rating ( not all of them do, check ) from the B.B.B which means something plus I see their dealer rating ( just like I am endorsing them ) is excellent based on customers personal experiences and they overall deserve it. Why did I decide to give such a positive endorsement to a dealer I no longer take my cars to, because I want to be fair and help the people who probably will never come close to having as bad luck with cars ( despite looking after them ) as I have. My issue is more with Honda Canada and the quality of their cars not being as good as it used to be ( no question about that...engine issues on new 2016 already on some models that apply to certain serial numbers and had to be fixed or checked ) from my experience ( they are good still but not as good IMHO ) and due to a quality issue with our car that HONDA CANADA ( not the dealer ) would not deal with properly in our opinion, we decided to no longer have any of our cars serviced at one of their dealers out of principle ( and to switch brands next time ). That said, Civic motors is a very good dealership ( service dept ) to deal with, not perfect, but overall, very good. If Honda Canada had used their brains ( spend a tonne of money adversing to attract new ones but take good ones for granted too often ), we would still be taking our cars ( and $ ) to this dealership. You have to teach car makers a lesson when they take your good business for granted and think you have no other options ( brand and places to service your car aka GOOD independent shops ). Our issues were really more with Honda Canada than the dealership in the end. This is the only dealership that we no longer deal with that I felt deserved some positive feedback out of fairness and to help other people. As I get older, I really do not enjoy car ownership anymore and realize I need a car for my lifestyle ( necessary evil ) but hate the car industry with a few exceptions. Most dealers and Honda Canada have turned me off cars. More

Excellent Sales Person Between the two of us my wife and I buy a new car about every three years. So we have purchased quite a number of cars over the years. However, our Between the two of us my wife and I buy a new car about every three years. So we have purchased quite a number of cars over the years. However, our recent interaction with Said Nagamy of Civic Motors had to be one of the best ever. Said was professional to the max. He was very forthright about what was good and no so good about our trade-in. He did not play games like so many sales people have done over the years. We made an offer, he countered, we had a deal. He then took us through the features of our new CRV in great detail. We walked out not only satisfied but very impressed with Said and Civic Motors. I only wish all car sales people possessed Said's personality, knowledge and customer service attributes. More

Effortless is not an exaggeration I dealt with Luis Rodriguez and Maurice Begin and the whole time I was there I felt like their number one goal in life was to make me happy. And I lef I dealt with Luis Rodriguez and Maurice Begin and the whole time I was there I felt like their number one goal in life was to make me happy. And I left happy, with the car I wanted, the price I wanted and no reluctance whatsoever to do business with them again. My wife hates going to car dealers for anything, and the service staff at Civic Motors treat her so well that she actually likes going there. More

Extremely professional and fair I dealt directly with Jason Lavergne on a couple of issues that popped up on my lease. He went above and beyond to make sure that I was treated fairly I dealt directly with Jason Lavergne on a couple of issues that popped up on my lease. He went above and beyond to make sure that I was treated fairly and professionally. I would recommend the Civic Motors service centre to anyone worried about getting ripped off by a mechanic/other dealers' service centres. I've dealt with them a number of times and saw first hand the level of professionalism that these guys have. Kudos to you guys! More

Easy from beginning to end From the first day we visited to the day we drove away our car the service was exceptional. Luis Rodriguez was knowledgeable, friendly, knew exsctly w From the first day we visited to the day we drove away our car the service was exceptional. Luis Rodriguez was knowledgeable, friendly, knew exsctly what we needed and wanted to make sure we got what we wanted at a price we could afford. We also dealt with Michel Ratte who once again was very friendly, knew his product and made us feel comfortable and not pressured while talking final numbers. I would highly recommend Covic Motors and have no doubts that you will be 100% satisfied!!! More

THIS IS HOW A DEALERSHIP SHOULD BE RAN! I would recommend this dealership to EVERYONE. I have had awful experiences in the past with other dealerships as but this dealership is top notch and I would recommend this dealership to EVERYONE. I have had awful experiences in the past with other dealerships as but this dealership is top notch and a breath of fresh air! I began searching across Ontario for the best deal on my new car when I really should have just stuck here in Ottawa. I began speaking with Josh Hamilton. He was knowledgeable, professional, polite compared to other sales people I have dealt with in the past. He helped my find the vehicle I was looking for and secure the best deal possible. I was also helped by Kalil Dagher who is the General Manager. This gentleman is hilarious and a great guy overall but also very professional at the same time. I dealt with Michel Ratte the Finance manager who was straight forward, to the point and helped with understanding everything as simple as possible. As previously mentioned, Civic Motors was able to secure the best deal in Ontario on my new car with no stress, no mess, no hassle. This is the way it should be when buying a vehicle. Other dealers should learn from them. Do yourself a favor and deal with Civic Motors if you want a Honda new or used! Don't go anywhere else. I am so happy with my purchase and extremely happy with this dealership! More

Always a solid sales experience with Bill This is the third time I went to see Bill Stanyar for a lease in the past 8 years. While another make won me over this time, Bill has always been gre This is the third time I went to see Bill Stanyar for a lease in the past 8 years. While another make won me over this time, Bill has always been great to deal with. Up front, yet polite, willing to negotiate, and will never use any sort of sleezy tactics on you. More

Great Experience After shopping for a lot of cars, I decided I wanted a CRV. Chung was very pleasant and let me explore all my options. He was not pushy and understood After shopping for a lot of cars, I decided I wanted a CRV. Chung was very pleasant and let me explore all my options. He was not pushy and understood what I was looking for. More

Friendly and Knowledgeable "Luis Knows the car you need" After visiting several dealers and searching online looking for a car that would fit my needs, I visited Civic Motors where I met Luis Rodriguez; a fr After visiting several dealers and searching online looking for a car that would fit my needs, I visited Civic Motors where I met Luis Rodriguez; a friendly and knowledgeable Sales Rep. Luis explained to me every feature of the cars I was looking at and with his expertise he helped me decide which car was most convenient for me and my family, taking into account price and value. I recommend you to talk to Luis Rodriguez and I guarantee that you will be satisfied at the end of your purchase. More

I love my new CRV! After shopping around at multiple Honda Dealers in ottawa I determined that they would all match or beat each other's price and that at the end of the After shopping around at multiple Honda Dealers in ottawa I determined that they would all match or beat each other's price and that at the end of the day I could get the same deal from which ever dealership. I chose to purchase my Crv at Civic Motors because Josh Hamilton was freindly, knowledgable, very open, and didn't make me feel like I was being had or tricked. He even came in to meet me on his day off! If you are looking to buy a Honda go see Josh Hamilton at Civic Motors. More