Civic Motors Honda

Pushy and possible damage to car after visit I took my vehicle for a simple "A" service. That involves an oil change. This was my first time ever visiting Civic Motors Honda. I previously went I took my vehicle for a simple "A" service. That involves an oil change. This was my first time ever visiting Civic Motors Honda. I previously went to Dow but their new location is not convenient. On the phone I said I needed "A" service when booking my appointment. Jason asked me if I was also going to get the brakes serviced. I told him I only wanted the "A" service done. When I got to the dealer Jason was there in person. Once again he said I should have the brakes serviced. I told him I just had that done at Dow Honda a couple of months earlier and my car only had 29,000 km on it. He says he sees no record that I ever had it done on his computer. Again, I told him I had it done at Dow Honda and paid around $250 for it. He says, "We will put a record on your account stating you declined the brake service. If something goes wrong it will not be covered under warranty. Ok brakes are never a warranty item. What does this mean? He did put this on my record and it was on my invoice when I picked the car up. A week later my brakes started squealing like crazy. My first thought is that they did something to harm my brakes deliberately. Over tightened them or something, but I cannot prove it. I'm on my 3rd Honda Accord. I've been driving them since 1998 and never once had any issue with the brakes. I go to this dealer and all Jason talked about were the brakes without even seeing my car and got snotty towards me when I said I didn't want them checked. Then they start malfunctioning a week later. It seems mighty suspicious. Could be a coincidence but I'm inclined to think otherwise. There had to be some reason why he was so forceful with the brake inspection recommendation. It seems far fetched to be a coincidence. I will never darken the door of Civic Honda Motors again. I will be checking around to see if this sort of thing has happened to others. There might be a pattern here. More

*** Outstanding Performance by Sales Team and Manager *** I purchased a new CRV in late December, taking advantage of Honda promotions. Having done considerable homework and following consultation with variou I purchased a new CRV in late December, taking advantage of Honda promotions. Having done considerable homework and following consultation with various dealerships in Ontario, Orleans Honda came out way in front. I have rarely come across more friendly, professional and ethical people. They were very up front with all details and did what was required to make the deal. It was really effortless and I can only say that this would appear to be characteristic performance as we bought a new Civic for export (diplomatic assignment) abroad last year and pretty much enjoyed the same experience. Without question, Orleans Honda has earned my loyalty and I will definitely be returning in the not too distant future. More

Effortless Experience! I've had my 2016 Honda Civic EX for 4 months now and noticed that there was something wrong with my electronic parking brake. I called the service cen I've had my 2016 Honda Civic EX for 4 months now and noticed that there was something wrong with my electronic parking brake. I called the service centre that day to see if I could get my civic looked at. The reception staff was very friendly and professional, and they scheduled me an appointment for the following day. My father brought the car in and they took it no problem. He had to get to work after dropping it off and the Civic Motors Staff even offered to shuttle him to his work place. Once the service staff finished finding the trouble, they called me on my cellphone, identified that they had fixed the issue that it was ready for pickup. (this all took about 3 hours, very reasonable). My father picked up the vehicle and noticed they had cleaned it as well, so it looked spotless. This kind of service is what makes you want to buy a vehicle from this dealership again. It was so painless, no stress whatsoever and very friendly staff. Very impressed with the way they handled everything and would highly recommend this service centre/dealership to any one of my friends and family. More

Terrible customer service I went here last night with my brother to look to buy a Honda Civic. Nobody approached us for 15 minutes or more, and when they finally did they were I went here last night with my brother to look to buy a Honda Civic. Nobody approached us for 15 minutes or more, and when they finally did they were not knowledgable on the car prices, provided no info on the vehicle in terms of features or benefits, and was arrogant and threatening in their sales approach. I would never go back here again. We got a better deal and amazing customer service at Ottawa Honda. Go there. More

Bad attitude We went theyre after I spoke to the salesmanager 2week ago on a wenesday we ad to take off from our work to buy 1 HR-V ex and 1 civic ex 2016/while év We went theyre after I spoke to the salesmanager 2week ago on a wenesday we ad to take off from our work to buy 1 HR-V ex and 1 civic ex 2016/while évaluation our cars the salesmanager i think it was thom présent us à salesman who speek french but didnt adress m'y friend in french even dough I tell him speak to him directly (civic purchase).then after Washington our time in starter prîces that We just tell him we have a deal some here elles hé l'augh at us and insult me bécause I was trading m'y wife car à 2007 vine with 73000km and even hé said the honda remonte starter was not in the deal cause I forget to text it earlier (but ottawa honda provide us with 2 remonte keys). I ask him m'y kees à left the place and the managers Nevers trie to settle this. Outside I call robin from ottawa honda we meet him and élie antoun and the same day I bought the HR-V ex ti 2016 and m'y co workers civic ex 2016.at ottawa honda Hope this might help for further customers experiences. More

First time buying a car was amazing! I am 22 years old and this was my first time buying a new car. I didn't know what to expect.. but I was warned of a few things going into it. I had co I am 22 years old and this was my first time buying a new car. I didn't know what to expect.. but I was warned of a few things going into it. I had consulted this website and looked up HONDA dealers in my area and this location had the best rating by far. When I arrived to the dealership, I was immediately helped by Josh. It wasn't aggressive either, he simply asked if I was being helped and then offered to answer any questions about any of the cars I was interested in. I had pretty well already decided on the Honda Civic and wanted to purchase that day. Josh was great.. he helped me get exactly what I want, as far as price was concerned and they had no problem throwing in a bunch of incentives on top of it. I'm not much of a haggler/negotiator, but I didn't really need to do that with Josh because he was so easy to give me what I want.. and I wanted a lot. I dealt with Michel for Financing and he was excellent as well. Very honest and forth coming about all the extra features that they try to sell you. Very personable guy. After purchasing my vehicle (2016 Honda Civic EX), they had the car ready early in the morning and walked me through the features of the car when I arrived to pick it up. Although it is my ONLY experience, it was a VERY pleasant one and I can say I will definitely be returning in the future! Thanks guys! More

Always professional I have bee dealing here for at least 20 years and was never disappointed. I found the staff to be friendly, reliable, knowledgable, thorough both in s I have bee dealing here for at least 20 years and was never disappointed. I found the staff to be friendly, reliable, knowledgable, thorough both in service and sales departments. More

Great! I came in on June 22nd. I want to trade the car I had. Was showed A few cars in the price range that i was looking for. Feel in love with this s I came in on June 22nd. I want to trade the car I had. Was showed A few cars in the price range that i was looking for. Feel in love with this silver Honda Civic Ex - 2013. Pick it up on Saturday, June 25th. I was the lucky one in being Stirling first sale. Stirling you were great. Keep up the good work. Thank you. Anne More

Said is the best! Said and the team at Honda motor civic are amazing. I was treated so well and got a great car. It was everything I wanted and they were even able to h Said and the team at Honda motor civic are amazing. I was treated so well and got a great car. It was everything I wanted and they were even able to have it ready for me in the right time frame. I would highly recommend them to everyone and I look forward to continuing to do business with them in the future. Thank you again! More

Overall, a good dealership for servicing This is not your typical review/endorsement as I ended up taking our 3 cars business outside the Honda dealer network for scheduled and unplanned vehi This is not your typical review/endorsement as I ended up taking our 3 cars business outside the Honda dealer network for scheduled and unplanned vehicle maintenance ( independent shop ) . I have been to "them all" ( dealers ) and this dealership, no question about it, was/is the best one in Ottawa to deal with for service ( probably sales too ) issues and I can say this as a extremely high mileage ( 80,000 KMS a year on 3 cars ) owner who typically experiences more technical issues than most because of this with their cars ( plus bad luck, trust me ) . It has a "A" rating ( not all of them do, check ) from the B.B.B which means something plus I see their dealer rating ( just like I am endorsing them ) is excellent based on customers personal experiences and they overall deserve it. Why did I decide to give such a positive endorsement to a dealer I no longer take my cars to, because I want to be fair and help the people who probably will never come close to having as bad luck with cars ( despite looking after them ) as I have. My issue is more with Honda Canada and the quality of their cars not being as good as it used to be ( no question about that...engine issues on new 2016 already on some models that apply to certain serial numbers and had to be fixed or checked ) from my experience ( they are good still but not as good IMHO ) and due to a quality issue with our car that HONDA CANADA ( not the dealer ) would not deal with properly in our opinion, we decided to no longer have any of our cars serviced at one of their dealers out of principle ( and to switch brands next time ). That said, Civic motors is a very good dealership ( service dept ) to deal with, not perfect, but overall, very good. If Honda Canada had used their brains ( spend a tonne of money adversing to attract new ones but take good ones for granted too often ), we would still be taking our cars ( and $ ) to this dealership. You have to teach car makers a lesson when they take your good business for granted and think you have no other options ( brand and places to service your car aka GOOD independent shops ). Our issues were really more with Honda Canada than the dealership in the end. This is the only dealership that we no longer deal with that I felt deserved some positive feedback out of fairness and to help other people. As I get older, I really do not enjoy car ownership anymore and realize I need a car for my lifestyle ( necessary evil ) but hate the car industry with a few exceptions. Most dealers and Honda Canada have turned me off cars. More