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Charlesglen Toyota

Calgary, AB

4.7
1,572 Reviews
A new car is only the start of the celebration at Charlesglen Toyota. Since 1988, Charlesglen Toyota has gained a strong reputation for treating our staff and customers like family. We try and build on this reputation every day, one customer at a time. We believe "the purchase is not the end of a transaction, but the beginning of an obligation", and we strive to make the purchase and service experience better each day. In our quest to achieve exceptional customer satisfaction, we proudly offer an AutoRewards program, that rewards our customers for their continued loyalty. To find out more about this program, feel free to go to www.charlesglenautorewards.com At Charlesglen Toyota, we pride ourselves on being a family-run business. Since we opened our doors in 1988, we have hung our reputation on three words: Fairness, Trust, and Integrity. These words are our guiding principles in the way we conduct business every day.
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7687 110 Ave NW

Calgary, AB

T3R 1R8

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Showing 1,572 reviews

April 25, 2026

I felt rushed. I had to make a deposit for $1000.00 to allegedly hold the vehicle. Things didn’t work out and I asked for my deposit and the dealership refused. The More

by Tundra Search
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Valarie Parsons
1.0
This rating includes all reviews, with more weight given to recent reviews.
Kingsley Zhang
1.0
This rating includes all reviews, with more weight given to recent reviews.
April 21, 2026

This was my first time buying a new vehicle. I had purchased a used vehicle a couple years ago. It was because of a great experience that I came back to trade in and buy new. A great experien More

by cameronmcnabb
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alison Matthews
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kingsley Zhang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Devon
Apr 24, 2026 -

Charlesglen Toyota responded

Thanks Cameron for giving us an opportunity to earn your business and happy driving, Phil Dao, General Sales Manager

April 20, 2026

I purchased a Toyota Highlander at CharlesGlen. The salesman was nice, patient, and tried hard for us. No issues there. Picking up the vehicle was O.K. I guess. There was a mistake with the registr More

by stevelarone
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Devin Gaynor
April 16, 2026

We purchased a Toyota Grand Highlander. It did take awhile and during that time we had three different sales people. The first two were great, unfortunately the last one was most concerned More

by Benmurphy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Ashley Brockhurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kenny Thai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob To
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Wang
1.0
This rating includes all reviews, with more weight given to recent reviews.
Kirby Fiander
5.0
This rating includes all reviews, with more weight given to recent reviews.
Larisa Guevarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Micky Nanda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rafael Segura
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 20, 2026 -

Charlesglen Toyota responded

Hi Ben, thank you for the feedback concerning your experience. Please reach out to me when you have a moment and I would like to have the opportunity to discuss this. Phil Dao, General Sales Manager, 403 451 0625 or phild@charlesglentoyota.com

Apr 20, 2026 -

Benmurphy responded

OK Phil I will phone you next week, as we are on vacation this week. Is there a better time/day to phone you?

Apr 21, 2026 -

Charlesglen Toyota responded

Hi Ben, sounds good and I hope you enjoy your vacation. I'll work off of your schedule. If you give me two times I'll make it work. Thanks again

Apr 21, 2026 -

Benmurphy responded

Hi Phil Tuesday, April 28, would work for me. I'll give you a call at 1:00 PM or 3:00PM depending upon what works best for you. Best.

Apr 24, 2026 -

Charlesglen Toyota responded

Hi Ben, sorry for the delay but the 28th works and 3PM, chat with you then and have a great vacation. My direct line is 403 451 0625

April 16, 2026

I always book the earliest service appointment first thing in the morning and wait for the work to be done. Customer lounge has free wifi and coffee, comfy chairs and plugs ins for power for laptop. Ser More

by John Ross
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kiran Neil
March 30, 2026

Friendly and professional customer service i like it the way they care about you thanks More

by hussaini.na
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Khalil Aburashed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lela Yang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 02, 2026 -

Charlesglen Toyota responded

Thank you for your five start review and happy driving, Phil Dao, General Sales Manager

March 06, 2026

⭐⭐⭐⭐⭐ This is my 3rd vehicle from Charlesglen Toyota, and 3 weeks ago I drove home in my 2025 Toyota Sienna and I have not stopped smiling since. Zero regrets, I love every bit of it. The reason I kee More

by John San
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Anne Reyes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aaron Arganoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 19, 2026 -

Charlesglen Toyota responded

Wow, thank you for sharing your experience with Anne and Aaron, we are truly lucky to have them and appreciate you giving them an opportunity to earn your business. Happy driving, Phil Dao, General Sales Manager

March 04, 2026

I drove down on a whim to look at a preowned car. The sales person who helped me was truly the best, she was helpful and accommodating. I didn’t feel Pressured at all and the overall atmosphere of t More

by Rhiannaroyds
Recommend Dealer
Yes
Employees Worked With
Valarie Parsons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 05, 2026 -

Charlesglen Toyota responded

Thank you for sharing your experience and happy driving, Phil Dao, General Sales Manager

March 01, 2026

Val was absolutely pleasure to work with making the whole experience super fun and enjoyable. More

by s.brodie31
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Khalil Aburashed
4.0
This rating includes all reviews, with more weight given to recent reviews.
Valarie Parsons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kingsley Zhang
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 05, 2026 -

Charlesglen Toyota responded

Thank you for sharing your experience with Val and happy driving, Phil Dao, General Sales Manager

March 01, 2026

Val Parsons was absolutely fantastic. From the moment I came into the dealership right until I drove off in my new Highlander Platinum!! She set me up with Kingsley in Finance and he w More

by bckipling
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mark Peters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Valarie Parsons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kingsley Zhang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 05, 2026 -

Charlesglen Toyota responded

Wow, thanks for sharing your experience with our team and happy driving in your new Highlander, thank you for your trust and being able to earn your business. Phil Dao, General Sales Manager

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