Centaur Subaru

Service I bought my Subaru Outback from Centaur. One of the tires was losing pressure and I went there on Friday to get it checked. I was told that they were I bought my Subaru Outback from Centaur. One of the tires was losing pressure and I went there on Friday to get it checked. I was told that they were packed and I could get an appointment for Monday. I booked an appointment and when I went there, I was told that it will take about 1-1.5 hours as there are others in front of me. When I asked what does appointment mean then I was told that it just means that at that time I can drop of my car. This is the most absurd appointment system I have ever come across. If I have to drop of my car and wait for car in front of me then why do I need an appointment. Anyways, I agreed to wait in dealership while they check my tire. After about 2 hours, my car was still not pulled into the shop and when I asked how much longer would it take, I was told that there are 2 cars ahead of me and some of the technicians are out for lunch. So they had no clue how much more time it will take. After 2 hours, I had to leave with my tire still not fixed. This was all when I had an appointment booked. This is the worst customer service I have seen in my whole life. More

Dissatisfied Service Customer I recently brought in my fleet Forester for service and assure you I WILL NOT be back. As customer service continues to dwindle in society I thought t I recently brought in my fleet Forester for service and assure you I WILL NOT be back. As customer service continues to dwindle in society I thought the auto industry continued to one of the last industries to value customer service, loyalty and experience. My complaint is two fold 1) Service hours starting at 8am, really!! Having booked an 8am appt and then having to wait my turn for the sole person on your service desk with 5 people waiting their turn! 2) Finding out while there that you do not offer return pick up services BUT you are kind enough to provide transit fare and then require pick up before 5:30 is absolutely unbelievable and appalling. I work from home in a newer neighborhood with limited services and therefore took a cab to get my vehicle in a timely fashion in order to do my job and I could not do this fast enough. I am now writing the service dept as this is the only address given to me to write this concern. No other options to get this closer to the Williams family (found on the internet but no where in the dealership) whom I believe still own this dealership. I previously mentioned that this is a fleet vehicle BUT I am also a car owner and this was not an experience I expected or deserved in a day and age. More

Service of Non Excellence My Cross Trek keeps on cutting out and I needed to attend an urgent meeting. The service departmentt told me to book an appointment for a faulty senso My Cross Trek keeps on cutting out and I needed to attend an urgent meeting. The service departmentt told me to book an appointment for a faulty sensor which would occur in 2 weeks. I asked for immediate assistance and they said that I could leave the car but could not guarantee that they would get to it. What happened to stepping up to the plate in situations that call for excellence of service that leave a lasting good impression instead of walking off dumfounded that they just don't care . Selling the car and going back to Hyundai who always go out of their way to assist. More

Great service! I had a wonderful experience at Centaur Subaru. The staff were courteous, friendly, patient, fun, and clearly passionate about Subaru. They did every I had a wonderful experience at Centaur Subaru. The staff were courteous, friendly, patient, fun, and clearly passionate about Subaru. They did everything they could to go the extra mile and answered all questions thoroughly. I recommend this dealership and would return. More

Great experience all the way through!! We have been buying and leasing from Centaur Subaru for several years, and we just leased our 4th car from them. The transaction was honest, quick, an We have been buying and leasing from Centaur Subaru for several years, and we just leased our 4th car from them. The transaction was honest, quick, and easy! Promises were kept and our salesperson, Manpreet was an absolute delight to work with. Manpreet was extremely knowledgeable and patient, and has an amazing sense of humour to boot! If you're looking for a Subaru - go see Manpreet!! More

AVOID at all cost!!! I bought a Forester from this so called' Family' owned and operated dealership. First, they sneak in an additional several hundred $ charge for a win I bought a Forester from this so called' Family' owned and operated dealership. First, they sneak in an additional several hundred $ charge for a window sticker and VIN etching that one can do for $20. Paper hidden in the purchase package. Hesitation problem within few months... driver is blamed for not driving aggressively!!! Took 18 months to identify defective fuel injector. All warranty work but terrible inconvenience. Suspect they intentionally did not fix it early to get paid by Subaru...Cash Cow!!!. Any car can come with a problem... but not fixing it for 18 months after several visits definitely indicates that dealership does not care and is incompetent. Another very telling example: Very first oil change ,....by the time I drove 10k to home half of the oil was gone.. drain plug was not even hand tightened. Car comes out very dirty and greasy after every visit. Charge for wind shield fluid top up is twice the price of a gallon container and was not requested any how. Air filter casing was not re-installed properly by them and they try to charge an additional $32 just to tighten a screw to fix it. And many many more very unpleasant and upsetting experiences (All Documented !). Go out of town for your purchase and go to All Makes for service.... same price but honest respectful treatment and service. The Problem: SUBARU is a very good car and it sells itself. Centaur takes advantage of this feature and do not care to make any improvement to the quality of service and customer care. More

Bereft of ethics I unfortunately purchased my first new vehicle from Centaur. It turned out to be quite a lemon with a couple major component failures within the fist I unfortunately purchased my first new vehicle from Centaur. It turned out to be quite a lemon with a couple major component failures within the fist nine months of ownership. Some salespeople will tell you that there is no such thing as a lemon or a Friday build any more due to QC within modern factories. However when the lead mechanic working on your vehicle, while out for a smoke tells you that you are unlucky enough to have a lemon, I am prone to believe the gentleman that works on the front on the industry. I had to take the dealership to arbitration through CAMVAP since so much went wrong so quickly. I asked the dealer previous to taking this measure to take my car for a week or a month and iron out the deficiencies no matter how long it took. They said NO because Subaru would not support the labour costs associated with doing that. During the arbitration, when the Subaru representative from their Canadian office was in attendance, I brought this notion up to him. He replied that he would gladly take the vehicle until the issues were resolved, he would be happy to help that way. The "gentleman" representing the dealership denied any knowledge of being asked to take the car for as long as it took. Even though I have the Time, date and subject of the phone call recorded. This dealership as a whole demonstrated a lack of professionalism, ethics and honesty that left me aghast. I am sad that I can not rate them less than one star on this site. More

Was shocked at how smooth it went. Went in with a specific expectation of what I wanted to buy and how much I wanted for a trade. Adam listened to what I wanted and came back with no c Went in with a specific expectation of what I wanted to buy and how much I wanted for a trade. Adam listened to what I wanted and came back with no counter, just a sale agreement with exactly what I wanted. There was no pressure on any extras just information. Finance manager Rob was great to deal with as well. After the 'other' Subaru in the city didn't even call me back with the same offer, I was amazed at how smooth the deal went. Would definitely go back to Centaur. Ask for Adam. More

poor service: mixed messages from service personnel I brought my WRX in for last minute servicing (blow out, dead battery) without an appointment. I was told I would be third in line for servicing by Ri I brought my WRX in for last minute servicing (blow out, dead battery) without an appointment. I was told I would be third in line for servicing by Rick (four new tires, new battery), and that they would try to have my vehicle ready by the end of day (Friday). After no further contact that day, I contacted Service on the following Monday and was told officiously, by a different service person (Rodger), that I could not have been third in line on Friday, that I was fourth in line today, and that my vehicle would definitely not be ready today. There was no attempt to apologize for the mixed communication on the part of the two service individuals, not to mention the inconvenience caused to me, and the curt intransigence displayed by Roger. My 96 000 km servicing is due shortly and I ABSOLUTELY will not be having it done at Centaur Subaru; nor shall I return to this dealership at any time in the future. More

An unexpected review This is a bit of an unexpected review. In an effort to support our daughter with a used car purchase and valuing Subaru overall, we wound up at Calgar This is a bit of an unexpected review. In an effort to support our daughter with a used car purchase and valuing Subaru overall, we wound up at Calgary Subaru because they had a car that seemed to meet her needs. We experienced many challenges with our purchase unfortunately and found our trust eroding through the process - so much so, that we eventually reached out to Centaur Subaru. They were amazing! We were fortunate to connect with Daniel. He provided great information which helped us to make important decisions. He helped us to secure a mechanical inspection and through each step provided exemplary customer care and incredible follow up. I feel I need to emphasize that we weren't really a customer! This is the oddity of this review - we purchased a vehicle at Calgary Subaru, but were ultimately BEYOND thankful for the service and support of Centaur Subaru and Daniel who made our extremely poor experience with Calgary Subaru manageable. I have never written a poor review in my 50+ years, but felt obliged to write one about the terrible experience we had there. Ironically, we did buy the car but only because of and thanks to, Daniel and Centaur. We know of 4 friends/neighbours that have bought from Centaur who Aldo have nothing but praise for this dealership. We're thankful too. More