Centaur Subaru

Horrible Customer Service Starting from the time we purchased our new Subaru to the time we picked it up, the service was bad and it has only gotten worse with the service cent Starting from the time we purchased our new Subaru to the time we picked it up, the service was bad and it has only gotten worse with the service center. Salesman was condescending and played every sales game in the book. They tried to get us to take delivery of the vehicle before all the accessories were installed to make their month-end quota (and lied about it). The service department has to be reminded every appointment that it is turbocharged so is therefore on a different service schedule. Their shuttle service is completely inept and can't be counted on at any time. Not impressed. Love the car, hate the dealership. More

Highly recommend ! This spring my wife and I decided that the time was right to purchase a new vehicle. Being new to Calgary, my daughter suggested we try Centaur Subaru This spring my wife and I decided that the time was right to purchase a new vehicle. Being new to Calgary, my daughter suggested we try Centaur Subaru where she and her husband had bought a Subaru Forester a few years earlier. Entering the dealership, Tony Pusch, a sales representative, took us under his wing and showed us several vehicles. Eventually, after several test drives we landed on a XV Crosstrek. During this whole time, Tony was courteous, friendly and very helpful in answering all our questions. John Leacock, a finance manager was equally friendly and helpful in making the whole process of financing and explaining the paperwork easy to understand and do. Both Tony and John returned calls in a timely fashion. When the day came to pick up the car, again both John and Tony took the time to review all the paperwork and run us through all the features of the car. Both my wife and I highly recommend anyone looking for a dealership where you'll find friendly, courteous and knowledgeable service to check out Centaur Subaru! More

Buyer beware - I have purchased 4 new vehicles in the past 5 years and this is by far the worst dealership I have ever seen. Sales guy flat out lied about car delivery date and then reason for delays. Wa past 5 years and this is by far the worst dealership I have ever seen. Sales guy flat out lied about car delivery date and then reason for delays. Waited 2 months without a vehicle. Then once the vehicle showed up they sold me a "complete" 3M package that ended up only covering the hood (which i didn't notice until the first time I washed the car). Then when the vehicle needed service, and they finally got me in, it took them three days to "troubleshoot" a problem of which they ended up not having a fix for. The worst part about it all is that not one person there really cared about any of it. I find their attitude to be "we are busy enough that we don't need your business". Would not recommend this dealership to my worst enemy. More

Always slow in returning calls/getting back to us. Service has taken longer than promised on occasions, Follows standard servicing routine - without paying serious attention to specific concerns raise Service has taken longer than promised on occasions, Follows standard servicing routine - without paying serious attention to specific concerns raised by client. More

The first time we went in to the deaship was because the gauges went crazy. at the days end, I payed my bill and picked up my car. Nothing was done. I went back and they wanted me to reschedule. I informed gauges went crazy. at the days end, I payed my bill and picked up my car. Nothing was done. I went back and they wanted me to reschedule. I informed them that this was a crock of doo doo and that I would be back the next day and I had to be scheduled in because they wasted enough of my time. Today I am scheduled for a larger service. I was told it will likly be over $500.00 to get this done. he is telling me what its going to cost before they even look at it. Knd of scary... clearly Subaru needs to put another dealer in here to keep these clowns honest. I have never been treated like a convict at a dealship before. these guys are not at all a happy bunch. More

Like Subaru. AWD is a great feature in Calgary. Great resale. Went to this tiny dealership. Certainly not a modern facility. Not the kind of place I would expect modern service equipment. Wen resale. Went to this tiny dealership. Certainly not a modern facility. Not the kind of place I would expect modern service equipment. Went their with the intention of grabbing an impreza. Sales guy was nice and polite and helpful until we sat down to discuss price and features. If I fix the chips in the hood, do we have a deal? If I throw in a paint stick, do we have a deal? If I have the window tinted, do we have a deal? If I knock off 200$, do we have a deal? etcetera etcetera etcetera.... Guy sounded like a broken record. I asking him to find out what he could throw in features and what his manager could do in terms price. He didn't want to answer any of my questions, just wanted my signature and credit card. I was ready to buy. I walked out of there annoyed. Ultimately decided 50mpg Honda instead of a 25mpg Subaru. Will grab some snow tires. Aggressive and annoying sales pitch. Heads up. More

I have been to Centaur Subaru a number of times over the past 4 years for my 2008 Outback. I went in last week to get the 48,000km servicing and they hit rock bottom in terms of work done. No wheel align past 4 years for my 2008 Outback. I went in last week to get the 48,000km servicing and they hit rock bottom in terms of work done. No wheel alignment even checked which was on their list for the $499+ service. They checked the air in 2 tires to which my tire pressure light came on and I had to fill them up that evening from 20 lbs. And they supposedly fixed the back latch that actually rattled more when I left. I also found my tools in the front seat that had moved from the back... The lady in service is the only good thing at Centaur. She is very helpful and friendly. The rest of the operation is exceedingly expensive and is a vast waste of $. I have had the same experience at Subaru Calgary. I am now trying out AllMakes...much better price and service on this first go...but they took the opportunity to slap a license plate plastic ad cover without even asking me...not OK. Subary - great cars...brutal service. More

A very sad experience trying to buy a new Subaru Outback from this dealership all be aware thet from GM (owner) to the Pissboy this is a very unfriendly place to be and shop. Four letter words fly at custom from this dealership all be aware thet from GM (owner) to the Pissboy this is a very unfriendly place to be and shop. Four letter words fly at customers and should you be so bold as to ask for a deal on the price, you will be escorted to the exit. More