Centaur Subaru

Clueless Subaru in general is having plenty of issues with oil consumption problems lately but good luck having Centaur help you out with this. Besides this, Subaru in general is having plenty of issues with oil consumption problems lately but good luck having Centaur help you out with this. Besides this, good luck making a call or booking something in a normal amount of time. I guarantee you'll wait for weeks. No customer parking, no extended hours of service, no weekends, no rides back to Centaur for pickup, no comfortable waiting room.... They say it's a family run dealership, may be they should spend some money on a proper up-to-date facility after all these years. There is a couple sales guys that are decent (a couple only..) but Mike in Service just doesn't have a clue about customer service. In fact the whole service group will let you down. They are always on the defensive. I wonder why?! I can't say the Service Manager at Subaru Calgary is any better 'cause he's really not, nor is the service or wait times but at least you have a comfortable place to wait, a place to park and they can drive you around and pick you up... I really wish there was another option for Subaru warranty service in Calgary... More

Consider Customer Experience We bought our STi and Tribeca from this dealership, and I have taken them here for service throughout their lifetimes. They have worked with us to pro We bought our STi and Tribeca from this dealership, and I have taken them here for service throughout their lifetimes. They have worked with us to provide reasonable service for minor and major work. However, there are no "little extras" that would make me rate them a 5 and HIGHLY recommend them to friends which other dealerships provide: shuttle service - I get dropped off but not picked up car wash (exterior and wipe down interior) - if they keep it all day, it would be nice to have a clean car reduced wait times - open earlier for drop off - spread out the arrivals rather than a big line-up at 8am, have more than 1 driver (Jared is FANTASTIC but he can't be everywhere at once - he remembers where I work and is chatty, or not, depending on the customers). More

terrible Service The absolute worst service ever. Dont bother calling. no one will answer. they have a message box so dont expect prompt information. Dont call Subaru The absolute worst service ever. Dont bother calling. no one will answer. they have a message box so dont expect prompt information. Dont call Subaru Canada to find out why they are to cheap to have a person answering the phone because they also have a huge wait time/ answering machine for anyone dumb enough to buy a subaru. No matter when you Call or how many times. Same waste of time BS. leave a message and we will get back to you when it suits us More

Bad customer service, bought elsewhere I went into Centaur Subaru to purchase the new 2017 forester. We knew what we wanted and since this dealer was located on the south-side, we went in I went into Centaur Subaru to purchase the new 2017 forester. We knew what we wanted and since this dealer was located on the south-side, we went in to work on a deal. The standing and waiting around to move forward and proceed with the sale was agonizing. Unfortunately for them, they are not the only Subaru dealer in town. So after 90 minutes of them playing games and always busy with whoever else, we jumped in our car and drove across town. Had a Deal Done and signed in just under an hr. Subaru does have a good product, thats why we purchased one, but you might as well deal with some decent sales guys as well if you can... More

Good product but poorly run dealership, not female friendly. Consider using Centaur Subaru if you must have a Subaru, Centaur is less pressured and more customer friendly. You can also use Unhaggle or Car Cost Consider using Centaur Subaru if you must have a Subaru, Centaur is less pressured and more customer friendly. You can also use Unhaggle or Car Cost Canada to avoid the sales department completely. The other option is to look at Toyota or Honda which have better sales departments. Notes: - Aggressive young men only in the sales department that appear to be on commission and don't know a lot about the cars. This is not a female friendly place to buy a car. - Not time management skills, they kept us waiting several times. Quite chaotic at times. More

Definitely Recomnend Just bought a Forester touring 2.5i, Adam Pope provided very good service and they prepped the car and had 3M package and protection package done same Just bought a Forester touring 2.5i, Adam Pope provided very good service and they prepped the car and had 3M package and protection package done same day. Service all the way through was excellent and friendly. Competition was slow to respond and would not give a price without sitting down with the manager with an offer. Would definitely recommend Centaur Subaru. More

Don't walk...RUN!! Pathetic, rotten customer service! Our family has collectively owned 10 Subaru's over the past 22 years. They were great, affordable vehicles. Fortunately for us we were able to find Our family has collectively owned 10 Subaru's over the past 22 years. They were great, affordable vehicles. Fortunately for us we were able to find an excellent service provider that was NOT Centaur and NOT Subaru Calgary. We've had terrible experiences with both dealers. When my last vehicle died, I test drove the Subaru Crosstrek hoping to purchase a new Subaru. The sales person had a serious lack of knowledge regarding the car and after reading numerous bad reviews about Centaur and Subaru Calgary, I decided to purchase an Acura instead. I've been thrilled with my SUV and even more thrilled with their excellent service department. One family member still owns a Subaru and has had the misfortune of dealing with Subaru Calgary. She's had her vehicle in the service department for the same problem over and over. The problem is NEVER solved and they have no recollection or record of the problem. Repeated appointments have been set up, she brings the vehicle in and big surprise...they don't have the part. Even though the appointment was set up for the specific problem. They've wasted so much of her time and MONEY and the bad part is they DON'T CARE at all. People should ban this dealership and Subaru Calgary is no better. They have the market cornered in Calgary and they know it. If you buy a new Subaru you have NO choice but to deal with these extremely incompetent bozo's!! The owner of Centaur should be embarassed about the total lack of service AND lack of caring that they provide, along with the extremely bad attitude of the service dept. or should I say LACK OF SERVICE DEPT. My advice go elsewhere to buy a vehicle or you'll have major regrets. More

I was reluctant to go to Centaur Boy did I get a surprise when I called the parts department, my call was answered by Chris and he proceeded to help me out to get the parts I needed f Boy did I get a surprise when I called the parts department, my call was answered by Chris and he proceeded to help me out to get the parts I needed for my 2010 Outback. In all my years of dealing with various dealers I have never had such good service like I got here. The parts arrived quickly and he helped me out some more. The service manager Dan, was the fellow who does the programming of the stuff there and I was further astounded by the great service he provided as well. I had read and heard of people having bad experiences there but it must have been the attitude of the customer that caused their problems, I found Dealing with both Chris and Dan to be a very pleasant experience. More

Honesty works I went into the dealership to buy a car - today. The sales guy was nice. He spent about an hour and a half showing my wife and motherinlaw the vehicl I went into the dealership to buy a car - today. The sales guy was nice. He spent about an hour and a half showing my wife and motherinlaw the vehicles we were interested in. We made a decision, and presented a fair offer. That's when things got weird. We were told by the sales guy that the colour we wanted in the 2016 model was on a boat and would be here in 4 weeks. We said that was fine, we would buy today and wait for it. He takes the offer to his manager, then comes back and says we can have one of the floor models for that price, but they want $500 more for the one on a boat. I countered with a bit more money, but they wouldn't budge. So we went across town to the other dealer and got the exact car/colour we wanted at the price we had offered Centaur. While trying to negotiate, the salesman used all the standard lines that I've heard and read before. I'm not unexperienced or stupid, but it appeared that he thought I was one or the other. Telling me he only gets $100 to sell a new Subaru. If that's all he makes, he should look for other employment. Who has 2016 models arriving by boat in the fall of 2016? If you are reading this, you know a dealer can spin the numbers a lot of different ways, so it's hard to argue. But the sales guy insisted that the dealer was only going to make $600 by selling me this vehicle. I said if dealers only made that, they couldn't pay him, or the rest of their overhead. And finally, they let me walk out the door without countering my counter - and we were only $300 apart. That leads me to believe that there was most likely not a boat with our car on it. Two hours later we paid cash for the vehicle we wanted. It's not a great economy here right now, and pushing sales out your door, and over to your competitor, seems rather short sighted. More

Excellent Product with Extraordinary and Professional Servic Bought our first Subaru Crosstrek here. Never met such a professional team before. Adam (sales) and John (finance) are true professional and helped us Bought our first Subaru Crosstrek here. Never met such a professional team before. Adam (sales) and John (finance) are true professional and helped us made decisions by providing all features and benefits of the vehicles and financing plans. I would highly recommend Adam and John to my friends without a doubt. More