Centaur Subaru

Helpful Service Manager Booked a regular maintenance service for Friday morning. At home found the battery dead for the second time and phoned to cancel service job. Centaur Booked a regular maintenance service for Friday morning. At home found the battery dead for the second time and phoned to cancel service job. Centaur had a new battery in stock so it was picked up by me and installed. Noted the parking lights wouldn't turn off, so drove to Centaur for trouble shooting. Service manager agreed to look at it and get it into the shop for a check up. Simple switch issue and the shop fit me in for the missed service job. Thanks guys! If you want respect, treat people respectfully! More

Rescale Value of 2015 Outback Dan (Daniel) Martin was most helpful in giving me guidance on the possibility of selling my 2015 Subaru Outback... which fortunately it would appear t Dan (Daniel) Martin was most helpful in giving me guidance on the possibility of selling my 2015 Subaru Outback... which fortunately it would appear that Subaru’s do indeed hold their residual value! /BRIAN More

Overall experience I have had my Subaru for 4 years and would buy another one if I needed to replace my vehicle. Service has been decent both here and in Vernon where I I have had my Subaru for 4 years and would buy another one if I needed to replace my vehicle. Service has been decent both here and in Vernon where I had to get some help More

Service Fast, efficient and friendly. Explained the work which was done. The shuttle driver was courteous and got me home quickly. I was phoned when the work Fast, efficient and friendly. Explained the work which was done. The shuttle driver was courteous and got me home quickly. I was phoned when the work was done. More

Top Notch Service My purchase experience at CENTAUR Subaru two years ago was stellar - I felt very assured that the sales personnel were intent on finding the best vehi My purchase experience at CENTAUR Subaru two years ago was stellar - I felt very assured that the sales personnel were intent on finding the best vehicle for my requirements. My Outback Subaru has been an amazing car! I am delighted that after 2 years, I can give the same high marks to the service department. They are thorough, they are fast, they are affordable, they are honest and you leave every service appointment knowing that they have done everything that needs to be done without 'up selling' you on things that are not required. If you want a positive vehicle purchase experience that is followed up by positive service experiences then look no further than CENTAUR Subaru! More

I will not be back here. Dishonest and extortionate business I will not be back here. Centaur Subaru is a dishonest and extortionate business. My boyfriend is doing some minor work on my car and needed a part f I will not be back here. Centaur Subaru is a dishonest and extortionate business. My boyfriend is doing some minor work on my car and needed a part from Subaru. They texted him when it was finished and told him my invoice total and he drove down while I was at work. When he arrived at the shop to pay and pick up my bearing he was told that the price had miraculously risen an additional $80 from they had quoted/texted him. They then took the part into the back of the shop until he paid the "new price". After arguing and wasting his own time pointing out how unprofessional it is to hold a customer’s part for ransom, he had no choice but to pay the new amount. He called to speak with someone about a refund and was told they’d be able to refund the extra $80, however that too was clearly a lie, because shortly after that she called back and said they wouldn't. I'm absolutely appalled that he was treated this way. The whole experience speaks volumes about the character of Centaur Subaru and its employees and I will not be doing business at Centaur anymore. I honestly would have given zero stars but you have to give at least one to post a review. More

nice service friendly , fast service and has the best technology. I sent my car here at 10 AM, and picked it up at 5PM. Thank you so much! friendly , fast service and has the best technology. I sent my car here at 10 AM, and picked it up at 5PM. Thank you so much! More

Incredibly friendly and efficient These guys do it right. Pat and Dan over in service are very friendly and help to explain everything thats going on with my car. Of course you have to These guys do it right. Pat and Dan over in service are very friendly and help to explain everything thats going on with my car. Of course you have to wait but there isnt a singe dealership that will you have you in and out in 15 minutes. It feels like a family when I'm there and its very nice. Thank you guys More

Stay away from the service department It pains me to even give Centaur Subaru one star. I purchased my vehicle from this location in 2014, and since then have completed the required ma It pains me to even give Centaur Subaru one star. I purchased my vehicle from this location in 2014, and since then have completed the required maintenance at this location. When it came time to complete my 60,000km inspection, I had been having a problem starting the vehicle. When the gas tank is around a quarter tank of gas, regardless of whether the vehicle was plugged in, it was warm out, or in neutral, I would turn the vehicle on and it would start, and then within 10 seconds turn off. When I called Centaur Subaru to book my car in for an appointment, Pat, the sales receptionist was beyond rude to me. Instead of simply listening to my concern and booking me in for an appointment, she decided to condescendingly teach me how to drive standard over the phone, and suggest that I am probably just stalling. When I reminded her that this was happening while the car was in neutral, she stated that it is actually impossible to start a car in neutral and that is why it is not working. According to page 7-10 of the 2015 Subaru Impreza owner’s manual, to start the vehicle you are supposed to “shift the shift lever into neutral,” in addition, I have been starting the vehicle the same way for the past 4 years. I am not sure where Pat got her information about manual transmission cars from, but it directly contradicts the owner’s manual. When I picked my car up after the service appointment, they let me know that my battery was “most likely faulty” and they installed a new one. The service representative stated that I will no longer have problems with my car, and it will start properly from now on. It seemed like they went for the easy “fix” and there were factors to the problem they were not considering, such as it not starting while plugged in, and how the gas tank levels impacted it. The next morning, and for a week after that I experienced the same problem when trying to start my car, it would start and then immediately turn off. I called Centaur Subaru service, and once again spoke to Pat. She stated that they replaced the battery, so there are not any problems with my car; therefore there was no reason to book it in for an appointment. After another condescending and rude conversation I managed to book my car in for an appointment a few days later. I spent the rest of the day thinking about how negative my interaction with Pat was and ended up cancelling my appointment with Centaur Subaru because I did not want to go somewhere that was associated with that level of customer service. Since this interaction I booked my vehicle in for service at another location, where they figured out why my vehicle was not starting properly. So not only did I have to pay for a brand new battery, because mine was “most likely faulty”, but I had to pay for another dealership’s second opinion on something Centaur Subaru should have caught in the first place. I cannot believe the customer services skills of the service department at Centaur Subaru. More

Great buying experience at Centaur Subaru I recently purchased my 2018 Wrx from Michael Belland and John Leacock at centaur Subaru and the whole process from start to finish was excellent. The I recently purchased my 2018 Wrx from Michael Belland and John Leacock at centaur Subaru and the whole process from start to finish was excellent. These guys don’t fool around, they know their product and are extremely friendly and honest. Michael went the extra mile to secure the right car for me and it arrived weeks before the promised date. No extra fees and are willing to negotiate unlike the other Subaru dealership in town. Thank you Centaur Subaru you have gained another happy customer. More