Centaur Subaru

Pressuring and uncommunicative. When I went to this dealership, they first attempted to get a bill of sale written up for a car before I even saw the vehicle or drove it. When I aske When I went to this dealership, they first attempted to get a bill of sale written up for a car before I even saw the vehicle or drove it. When I asked to see it they walked me over to it only to look at it. When I asked for a test drive, they asked that my mother and I wait outside in -30 while they casually walked back to get the key. We examined the car and found that it had paint chips, and a few very large scrapes on it. When we drove it the wheel alignment was completely off. As it was used, this wasn’t the problem. The problem was attempting to sell it without informing us of any of these issues. This was on Thursday. After I decided to buy the vehicle they told me to come by Tuesday as it would be ready. I contacted the dealership to let them know I would be unable to pick it up Tuesday and they told me to come the next day. Which I did. I got down to the dealership and they told me it had just gone to the shop. I never received a text, email or phone call regarding the delay. I spoke with the manager and he simply shrugged off my concerns. Thursday I received a text from my contact letting me know that the car would “hopefully” be ready by the weekend. On Friday I was forced to call again, already lacking any trust that they would be able to handle contacting me if it were ready. Inevitably it was still not. I let them know that the weekend conflicted with my schedule and that I would not be able to pick it up until Monday after 7pm to which they replied we are closed soon after that. So I was forced to pick my car up a full 2 weeks AFTER I had already bought it, and 1 week after they had initially told me it would surely be ready. More

Rock stuck in brakes A couple of days ago I had a screeching, scraping, whining sound come from the front driver side when the car was moving. It seemed to come and go d A couple of days ago I had a screeching, scraping, whining sound come from the front driver side when the car was moving. It seemed to come and go depending on the speed I was driving. Co-workers were saying it might be a rock stuck in the brakes and that if I drove backwards and hit the brakes it would dislodge the rock. Which I tried for 2 days and it didn't work. I called Centaur in the morning and they were able to fit me in to take a look. The rock must have finally dislodged itself on the drive down to the dealership. The service department did a front end inspection and a road test and found no sound. They explained it was probably a rock that worked it's way out by itself. They didn't charge me for their time which really impressed me. I would definitely recommend Centaur. More

Easy trade in and happy overall We were very happy to have such a painless and easy experience trading in our existing vehicle for a new Subaru. Alex was a great communicator and bei We were very happy to have such a painless and easy experience trading in our existing vehicle for a new Subaru. Alex was a great communicator and being from out of town, this was much appreciated. More

Great place with a great price Alex went out of his way to make delivery of a Subaru Ascent in the same day for us. They made the trip from Lethbridge Subaru well worth it. He expl Alex went out of his way to make delivery of a Subaru Ascent in the same day for us. They made the trip from Lethbridge Subaru well worth it. He explained everything and even asked if I had more questions the next day via text. I would have no problem recommending him. More

Loud scraping noise from front tyre I emailed the service center about the loud scraping noise coming from the front tyre on the driver's side. I got a very prompt response telling me th I emailed the service center about the loud scraping noise coming from the front tyre on the driver's side. I got a very prompt response telling me that they thought it was a stone lodged between the backing plate and the rotor, and to bring it in and they would check it over and dislodge the stone free of charge. When I arrived this morning Rodger Sallans met me at the service reception desk and very promptly fixed the problem. He also showed me what to do if it happens again. Much appreciated and would recommend highly to others. Very pleasant and professional service. More

Fabulous Great experience! Alex was very knowledgeable about the car and he was a pleasure to deal with. Rob explained everything thoroughly and made the finan Great experience! Alex was very knowledgeable about the car and he was a pleasure to deal with. Rob explained everything thoroughly and made the financing process easy! Great dealership experience! More

Worst Service and poor Subaru Crosstrek 2018 Paint Quality Bought brand new 2018 Subaru Crosstrek 2018 with Centaur Subaru and paid extra $1000 for paint, leather and underneath protection. As soon as I drove Bought brand new 2018 Subaru Crosstrek 2018 with Centaur Subaru and paid extra $1000 for paint, leather and underneath protection. As soon as I drove this car home the paint chipped off from various places such as rear and front passenger side doors. Took an appointment and met with owner and they blame on stone chips on highway and said its not cover in warranty. Another day I was washing my car and 1" paint peeled off. I again took and appointment in Centaur Subaru with a Canadian Subaru rep. To my surprise he gave me a touch paint and Centaur Subaru offered me 26000 to buy back the car which I paid almost 40,000 with all options. I ended up selling it for 28000. I had a very bad experience with the dealer and from Subaru Canada. No more Subaru in my life. More

Highly recommend Alex was great to deal with. He was readily available when I had any questions about the new Ascent. Thorough in his explanation on how the car works. Alex was great to deal with. He was readily available when I had any questions about the new Ascent. Thorough in his explanation on how the car works. Overall great experience! More

Simple Alex and Rob were a great help and answered all of my questions. These guys were easy to talk to. Everything was sorted out in a timely fashion. Alex and Rob were a great help and answered all of my questions. These guys were easy to talk to. Everything was sorted out in a timely fashion. More

Purchase of new Subaru Outback Daniel Martin, my new car sales representative was exceptionally knowledgeable about the Subaru Outback that I purchased and thorough in his review of Daniel Martin, my new car sales representative was exceptionally knowledgeable about the Subaru Outback that I purchased and thorough in his review of the car and it’s features. I would have no hesitation in recommending him to friends and family. More