Castle Honda

Dishonest, Poor Management and Desrepect to the max.!! DO NOT SET A FOOT HERE!!! At first I came here because I was connected by a family member who bought a car here. In the end, I’ve been having from DO NOT SET A FOOT HERE!!! At first I came here because I was connected by a family member who bought a car here. In the end, I’ve been having from Bad experience to Worsed one Ever. The car I bought was too good to be true then I came back because apparently system was bad (#New Car eh). Later picked up my car in a nightmare condition, I made complaints to the management only to be told that it’s all in my head. How sad is this. Point is; They all cover each other, they would even sell their family for bucks. Hey, if you take yourself here without reading reviews like I did: GOOD LUCK👍🏻 More

Leased a Civic from Manpreet Very easy, professional, straightforward and honest person to deal with. Closed the deal with my trade in less than 20 minutes seamlessly. I will defi Very easy, professional, straightforward and honest person to deal with. Closed the deal with my trade in less than 20 minutes seamlessly. I will definitely recommend this dealership and particularly Mani. More

Excellent Team Thorough, friendly and professional dealership. Excellent Service Dept, Sales staff, and Admin/Management team. Made trading in and purchasing a pleas Thorough, friendly and professional dealership. Excellent Service Dept, Sales staff, and Admin/Management team. Made trading in and purchasing a pleasure. Years of customer satisfaction. On our 5th + Castle Honda vehicle. More

STAY AWAY FROM THIS DEALERSHIP. VERY BAD SERVICE. If there is minus rating I would go with that for Castle Honda. Never go there for any business. They are big cheaters. Recently, I left my Honda V If there is minus rating I would go with that for Castle Honda. Never go there for any business. They are big cheaters. Recently, I left my Honda Van for the Car detailing (TOP OF THE LINE PACKAGE) at Castle Honda. Service advisor asked me to leave my car at least for a day. I left my car at 10:30 am and I was informed within two hours saying that ‘your car is ready’. I was surprized and went to my car. I found that there was dust on windshield, mud on the sides of the car, sand on my leather seats so on… Basically, they just cleaned the rubber mats only. I went back and asked service advisor to check the work. He surprized and called the mechanic who performed the work on my vehicle. That guy (mechanic) seemed like he does not care and replied rudely. Due to Service advisor’s request, that guy asked to give 15 min to fix those things. 15 min, REALLY????? I got my car back after 15 min as it was before no change. I contacted manager and proved him that work did not perform as described on work order. He admitted that his employee did not complete the job and still refused to finish the job. I wasted my day-off, drove 180 Kms. just for the rubber mat cleaning. Unfortunately, I purchased my vehicle from Castle Honda so I decided to go there. That was my last and final visit. I have notice that my engine sounds differently after the service. I doubt that may have done something when they asked 15 min extra. I am going to take my vehicle to expert. I will sue them If I will find any damage. STAY AWAY FROM THIS DEALERSHIP. More

Great Price Great Service Great Dealership! My experience was great. Hands down the best dealership I've ever worked with. The managers Freddy was fantastic, I was made to feel VERY comfortable My experience was great. Hands down the best dealership I've ever worked with. The managers Freddy was fantastic, I was made to feel VERY comfortable and I got a better deal from Freddy the Sales Manager then the best deal that I got from Unhaggle. I would highly recommend if your shopping for a new car to contact Freddy and he will beat any price you will get from another dealership. Also the Free oil changes program they have it a great service and unique to Castle Honda. More

Excellent car buying experience Bought an brand new Odyssey with Freddy Wong through initial "Cold Call" email exchange. His responses were concise and promptly. He gave me the impre Bought an brand new Odyssey with Freddy Wong through initial "Cold Call" email exchange. His responses were concise and promptly. He gave me the impression that he valued and appreciated the sales opportunity with a very calm and genuine demeanour . After a few email exchanges across few days, we settled on the price. I went into the dealership and get the paperwork done. His service excellence continues and was very civilized during the negotiation of my trade in car's valuation. Overall, a deal done without any drama, ill feeling or left with a bad taste. Just a comparison, I sent out a few other "Cold Call" email to other dealership/sale manager, only half chose to respond. For those who responded, some were not willing offer any pricing. These folks need to wake up and rejoin the cyber-age. More

Quick and professional I went in here for my first oil change for my 2016 Civic EX and this dealership got it done very fast and gave me recommendations for my car. The per I went in here for my first oil change for my 2016 Civic EX and this dealership got it done very fast and gave me recommendations for my car. The person helping was very polite and got my car into the shop within 10 minutes of me arriving and the mechanic got to work right away. They have incredible service they even had an employee help a person who didn't speak a word of English and got everything he needed done! Great job! More

Best Honda Dealership! Honesty at its finest I wouldn't trust any other Honda Dealership in Ontario. Honesty is key and they really look after you (service loyalty program). They really treat y I wouldn't trust any other Honda Dealership in Ontario. Honesty is key and they really look after you (service loyalty program). They really treat you with respect and kindness. More

Very happy customer I just picked up my brand new Honda HRV-EXL from Wayel Hena! I was referred by a friend to come see him and I came all the way from mississauga (there I just picked up my brand new Honda HRV-EXL from Wayel Hena! I was referred by a friend to come see him and I came all the way from mississauga (there are a lot of Honda stores on the way) and I am so glad I did!! Customer service as it should be !! Very respectful, very helpful!! No complaints at all! I was shocked to see how wonderful I was trweated because now a days not a lot of people care if your happy or not! Totally recommend castle Honda and when you're there don't forget WAYEL HENA! Thanks so much!! More

Take business for granted. Hey, I had gotten two cars from here. When I went to buy back my second car from lease was treated like xxxx and unprofessionally by some a man name Hey, I had gotten two cars from here. When I went to buy back my second car from lease was treated like xxxx and unprofessionally by some a man named Nick. I had to chase the guy around to buyback the car. Then he forgot about me in the lobby of the dealership. He could care less about customer service. This was many years ago but this has cost the dealership a sale of a new car number 3 (are you reading this Peter Riccio?) and I would venture about 10K in service business if I add up my records. Of course, Peter being a good salesperson will fleece you but at least he's polite about it. Nick gets your money and pays you back in incompetence and an "I could care less" attitude. Lenny and Vince were always nice. Better than the service dept. cast of clowns I deal with now at another honda dealership. Well perhaps they don't give a xxxx but, taking people's business for granted has cost you $$. More