Carter Honda

Solid service experience. Bill Glavas was prompt with providing detailed info about the service requirements of our car. Service completed within timeframes promised. Friendly Bill Glavas was prompt with providing detailed info about the service requirements of our car. Service completed within timeframes promised. Friendly staff at service counter. More

My 3rd Honda at this location Smooth process, pleasant, helpful, knowledgeable staff. I will likely do business here again. I would recommend this location to anyone looking to buy Smooth process, pleasant, helpful, knowledgeable staff. I will likely do business here again. I would recommend this location to anyone looking to buy or lease a Honda. I More

Best service to date I always bring my car to Carter and have not always had the best experience until yesterday. Levi was delightful to deal with. Personal and knowledg I always bring my car to Carter and have not always had the best experience until yesterday. Levi was delightful to deal with. Personal and knowledgeable. He kept me informed and my car was ready as promised. I felt really good after I left. Thanks! More

Carter Honda Service Centre Carter is efficient & trustworthy. I’ve been going there 20+ years & wouldn’t take my Honda anywhere else. Bill is great & always explains things cl Carter is efficient & trustworthy. I’ve been going there 20+ years & wouldn’t take my Honda anywhere else. Bill is great & always explains things clearly, & he calls to seek approval for any major work. More

Unknown rattle coming from the backend. Turns out the hatch latch wasn’t connecting. The work was done with very short noticeAnd was ready later the next day. coming from the backend. Turns out the hatch latch wasn’t connecting. The work was done with very short noticeAnd was ready later the next day. More

Fast friendly Fast and friendly . The service was completed when suggested. The only problem is no parking in the lot. Mark was very attentive when he served me. Fast and friendly . The service was completed when suggested. The only problem is no parking in the lot. Mark was very attentive when he served me. More

Efficient but pricey I spoke with the service mechanic as he returned my car to the lot from upstairs. (I was coming back from a local coffee shop.) He said the shop was n I spoke with the service mechanic as he returned my car to the lot from upstairs. (I was coming back from a local coffee shop.) He said the shop was not particularly busy so he had help from a colleague to finish the job quickly. I had been told the work would take two hours; it took less than one hour. I appreciated the efficiency and teamwork. Still, the bill came to over $300 for the Type B service. I am driving my third Honda from Carter (I bought my first of four from Richmond Auto Mall) and have had all service done on all four Hondas at the same shop so every now and then I hope for a break on the service charges. Overall though I am obviously a satisfied customer. More

Another airbag recall for my 2001 Honda Civic. The Service Advisor was very friendly, helpful and efficient, all good qualities for a pleasant experience. I spent time on Granville Island and befor The Service Advisor was very friendly, helpful and efficient, all good qualities for a pleasant experience. I spent time on Granville Island and before I knew it, the work had been completed. More

Good News I came in without an appointment and hoped to get my car's oil changed. Yes, they agreed to do it and it was done in record time. Perfect for me to g I came in without an appointment and hoped to get my car's oil changed. Yes, they agreed to do it and it was done in record time. Perfect for me to get on with my day - thank you!! More

Service on my 2001 Honda Civic Si While the work was being completed on my vehicle, I was contacted by the Service Advisor (Bill Glavas) regarding recommended repairs to my vehicle. Af While the work was being completed on my vehicle, I was contacted by the Service Advisor (Bill Glavas) regarding recommended repairs to my vehicle. After discussing these repairs with Bill, only the repairs that were deemed urgent were completed. I was not pressured into completing the other recommended, but less urgent repairs. Overall, I was treated to friendly, professional, efficient service at a fair price. More