Carter GM

Very good service and helpful staff The staff was very helpful with information about our vehicle information and options. They were willing to go with the extra service, which you don't The staff was very helpful with information about our vehicle information and options. They were willing to go with the extra service, which you don't see much of these days. We left very pleased and satisfied, as we felt as a valued customer. More

Very happy with problem I purchased an older car that was still under manufacturers warranty that was under warranty but the part was not covered under the warranty. I sat d I purchased an older car that was still under manufacturers warranty that was under warranty but the part was not covered under the warranty. I sat down and talked with the sales manager Grant and was treated fairly, I was told by my sales person that nothing could be done but Grant looked after everything I requested. I am a very happy customer of Carter GM in Burnaby and would recommend this dealership to anyone, More

BAD SERVICE/ WORST DEALERSHIP This is by far the worst dealership in BC. They made me pre order a car and once the car was here they resold it to someone else and even raised the p This is by far the worst dealership in BC. They made me pre order a car and once the car was here they resold it to someone else and even raised the priced on it. I waited 8 long months for this car. Only to be left with disappointment and frustration. Please do your business elsewhere, the staff are rude and unprofessional to customers like myself. More

Lousy service Took my car for service this morning. Even though I had booked a time about a week ago, it took 3 1/2 hours for a regular service! Obvious;y they pay Took my car for service this morning. Even though I had booked a time about a week ago, it took 3 1/2 hours for a regular service! Obvious;y they pay no notice of reservations and just overload the service department on a first come, first serve basis. Oh well, back to Jiffy Lube. More

Absolute Incompetence In the summer of 2013 I purchased a $50,000 GMC Yukon Hybrid and within a week it was back to the shop. To date there has been $5514.60 worth of repai In the summer of 2013 I purchased a $50,000 GMC Yukon Hybrid and within a week it was back to the shop. To date there has been $5514.60 worth of repairs done and it is still not fixed. Now they won't return my calls. o Power lift gate – Would start to go up, then either open or close completely (gmcs321655) o Right rear speak was blown (the ‘premium’ stereo does not go loud enough to blow a speak o Driver side heated/cooled seat failed. o Recommended replacing the front struts as they were leaking, yet when I purchased the truck and called that out sales stated they were ‘only seeping’ and was nothing to worry about would not have to be changed for quite some time, yet it is recommended 1 month after purchasing the truck. (Carter did meet me half way and covered the labour) o Front windshield wipers did not work. I had not used them yet as there had been no rain, but how did THIS get missed in the ‘painstaking 150+ point inspection’? see CertifiedAdvantage pt# 48 o Left front axle seal was leaking – Again, 1 month after purchase? This was miss in the inspection o Both front struts were replaced after negotiating with Carter and proving that I was told they were only seeping. I brought up a concern about a clunk over dips in the road, but it had gone away after 2 months. Turns out the suspension was shot again…. o Rear wiper is only intermittent. Manual (as well as the control) states there is ‘on’ and ‘intermittent’ – Apparently there was an addendum to this and I did not get a feature that was listed in the spec sheet o Front pinion seal leaking – Good thing I spent $5000 on an extended warranty…. o Drivers window was creaking and flexing when rolling up and down – Regulators and tracks were rotted and needed to be replaced. o Initial complaint of noisy lifters during a cold start – Carter ‘could not reproduce’ and said it was injector noise. These did eventually get replaced later on and the problem was solved) o Driver side heated mirror does not work – Apparently this needs to be replaced but is not covered under GM or extended warranty. The deal will happily take another $400 from me o Had to replace the entire rear brake assembly (minus the calipers) as they were ‘rotted’ according to Carter. This cost me over $1000 o Front drivers side hub assembly was shot, needed to be replaced – Again, good thing I got that extended warranty. o Park assist message is on. Park sensor was faulty and replaced under extended warranty o New struts failed and were replaced under parts warranty. The creaks, clunk and knocks are back. Concern raised to Carter but they could no reproduce. o Front brakes were serviced, but had to spend more money to flush the brake lines. o Second park sensor o Aux transmission fluid control module was replaced. o New struts still noisy (both creaking and clunking). Carter says one insulator was not installed when the struts were replaced. Ordered 2 more to replace. Why did the tech not own up to not putting a part back in? I was told it was missing ONE, but they ordered 2, was that a cover up? o Shop foreman confirms the lifters ARE noisy and will be taken care of o Lifters are done and truck is quiet as can be (wait for it….) o Right front bearing is shot (new hub assembly installed) o Hybrid Auxiliary pump was replaced (after having my truck 16 days o ANOTHER leak on one of the seals up front. o Carter suggested we do a transmission service and filter as they felt that was the cause and that the aux transmission pump was resonating. Isn’t this the aux transmission pump replaced in august 11th? It appears this cost me $300, on a ‘best guess approach’ o Passenger side ball joint replaced. Driver side is 50% gone but ‘Within Spec’ ? The shop foreman couldn’t find this after driving it for a week, when Budget Brake found it in 2 blocks. So far in 1 calendar year, $5514.60 (not including anything outstanding or marked as ‘Internal’) has been spent on what was a 3 year old “Certified Pre-Owned” truck. This total does not include out of pocket expenses for additional time, travel or other vehicles to use while this truck was back at the dealership for what is going on the 10th time since June 25th 2013 and having been left overnight 3 times, and covering the cost of fuel, insurance and wear on the truck while the shop foreman drove it as his own for 4 days. I call GM directly to complain and while I was getting somewhere, they transferred my case to someone else at GM, who (after leaving me a message) when I called them back, asked what they can do for me. Explained the situation AGAIN, and was told 'I have the notes', but could not understand why I was upset. GM Canada answer to my issues? "Well you have warranty, go to another shop". Good let the stealership off the hook. To date I have been without my truck for 5 weeks, no loaner car, nothing. More

worst service and mechanics I have been here 3 times only for them to find major problems that no other mechanic can find. Always rude and never have a smile on there faces. Will I have been here 3 times only for them to find major problems that no other mechanic can find. Always rude and never have a smile on there faces. Will never go again. Would rather burn my truck than ever step foot in there again More

Service on my 1984 corvette Was largely disappointed in the service with the carter group with the money i spent the service was poor things that they where supposed to do wa Was largely disappointed in the service with the carter group with the money i spent the service was poor things that they where supposed to do was done but putting the car back together not finished correctly the manager Said he would look in to it and call me back, still waiting ,, go figure never again my next step will be the bbb nice work would not recommend carter gm to anybody ever . More

Carter GM great place to deal I will buy my next car there I bought a used truck from a dealer Applewood Kia and was driving it for about a year, I noticed a knocking bottom end of my engine and got worried no I bought a used truck from a dealer Applewood Kia and was driving it for about a year, I noticed a knocking bottom end of my engine and got worried no engine lights on or any type of warnings, I happened to land on their doorstep and had you initial diagnostics and so on It was painfull but I could tell they were trying to save me money by doing step by step diagnostics. it was inexpensive and they did not ask me to replace all kinds of parts they were pretty straight up and said sounds like your bottom end is toast. All the mechanics came out and sat to figure out the situation talking amongst themselves they came to the final conclusion you need a new engine,. to make a long story short the found me a new engine at an unbelievable price straight from GM crate and when the mechanic was pulling it he noticed the oil pressure cable had been spliced and disconnected from the BCM so therefore no lights would come on to warn you there was no pressure, Why would the mechanic bother to tell me that, most mechanics would have just continued on and put the new engine in, because of His actions I sued the Dealer that sold it to me and won enough for the engine job and some upgrades. So unfortunately you had a bad experience and I fortunately had a great one, plus the mechanic made me a deal and cut the labor down on his own and charged me straight time rather than GM book time. Carter GM Burnaby is the best place to have service, I got amazing treatment..... More

total scam I got a call from Joel at Carter GM and he said to me that GM would like to purchase my vehicle back with no catch at a price more than the market. I I got a call from Joel at Carter GM and he said to me that GM would like to purchase my vehicle back with no catch at a price more than the market. I have ask if purchase is required and he said no. He said the deal is really with GM and Carter is just carrying out the instruction. I bought the car in for an assessment and the price I got was way below the blackbook value and was also less than what I would get if I sold the vehicle as scrap metal.  I had the tire changed and the brake pad changed as well costing me $1500. I told Carter that and what Joel said to me. The guy at the front desk who is also the sales manager, Robert said Joel works in the call center and has no authorization.  If I purchase a vehicle from them they would offer me $1500 if I don't purchase then only $700. This is a joke and is a way for them to get people into their store to look at their vehicles. They told me the actually value of the vehicle is really worth $500. Noone will pay more then $500. My tires which I got at Costco a month ago was $135 each and the brake pad and the other new repair costed me over $1500. I took my vehicle back and just drove away They scam people into their car dealer to look at their use cars which lots of them have scratches or dents.   The salesman has quietly apologized to me.  But it seems like the manager pretends he has never heard of the blackbook which upset me. The appraisal took about an hour.  Total waste of time.   More

Was looking to replace a much loved sports car and Steve Boulay got me into another sports car at a great price. He was very friendly and professional and fought hard to get me the best deal. Thanks, Steve Boulay got me into another sports car at a great price. He was very friendly and professional and fought hard to get me the best deal. Thanks, Steve. More