Car-On Auto Sales

Snookered I had a very unpleasant experience with Car-On Auto. I thought I should make others aware of my story so you can question your dealings with them. I had a very unpleasant experience with Car-On Auto. I thought I should make others aware of my story so you can question your dealings with them. Firstly, I will acknowledge upfront that I hold some of the blame for this, as I should have known better, did more research and asked the very general questions that AutoTrader tells you to ask. Heavy sigh! By nature I am a very trusting person, and really thought that given Car-On Auto seemed like a reputable business with friendly staff, I was in good hands. Here is a bit of the background before getting into the purchase story. I was looking for a car for my son. I had something specific in mind, Honda, no older than 2011, less than 100000 KM and in the $12000 range to be paid cash. I did some searching and set up a test drive at a different dealer that day, but it did not pan out. I was anxious to make a purchase and already out and about, so decided to browse AutoTrader where I came across Car-On Auto. It was just up the road. Great! For reasons on anonymity, I will refer to my sales guy as Jade, and the sales exec as Dick. I walked into Car-On Auto, was met with a smile and Jade was motioned by a colleague to attend to me. Very friendly guy. Again me being trusting, told him exactly what I wanted to the detail. I figured to get that out of the way, see if they had something, and get out of there quick. Like most people, I hate shopping for cars and wanted to get it over with. Jade was great. He walked me through the lot, showed a couple of other brand models they had, explained the they had a 30 money back guarantee (neglected to mention you had to pay for it) and then brought me right to the couple of Honda's that were in my price range. And wow, there was one there that fit perfectly and the cost was very, very reasonable. (That's when I should have had my first clue). We proceeded to look at this car and the few along side. I asked a few questions. Jade mentioned to me that standard transmission cars tended to have a much lower resale price. That was good enough for me. I said, get the keys, let's try it out. The test drive went well. I quickly checked out the car looking for rust. There was none and the engine was cleaned looking immaculate. Very anxious to get this over with (too much in fact) I said lets get this done. We went through a few numbers. It looked great. Even agreed to pickup on the next day! We were good to go. As I sat there, it crossed my mind to ask for the Car Proof, but again, me being of a trusting nature, I figured these guys were professional and would tell me upfront. Mistake number 2. I was brought to the business manager, Dick. He was also a very personable guy. He wrote up the initial sales contract and printed it off (by the way, from this point always be cautious of what is on page 2). I noticed there was a huge letter blurb across one of the sections that stated "customer declined". I asked him what that was, he said we would get to it. He asked me a few questions about buying additional items (window tinting, remote start), which I declined (BTW, it is a typical negotiations tactic to set up people to agree with several things to get them on a trend of thought). He described very quickly the section that he had pre-declined for me. It was the 30 day guarantee, where he told me it would cost $400 and he knew I would not want it. (Again, warning sign I missed). Finally in a CYA style, I was made to initial everything and specifically declining the 30 day guarantee. But at this point I am on top of the world. I show up the next day, check in hand. Sit in Dick's office and wait while he prepares a few things. He must have been a bit nervous because he misplaced my file (or maybe that was a distraction). Dick reprints the contract, with a few updates. We sign it. I hand him the check. The ownership is right there with my name on it. He says just a bit more paper work. The next few steps happen in the space of only a minutes. Dick gives me an itemized sheet of all the things I have declined and has me initial each one. Now he pulls out the 2 page Car Proof report. First says there are a few small dings (on the second page) but we will get to that. That is when my head went ding..ding..ding.. First page is simple, here is where the car came from etc.. Of course I'm now more interested in the second page, so get on with it. Dick turns to the second page. He quickly says, there is no police report, then references to 3 lines with quotes over several years. He points out that there are inconsistencies in dates and such, implying that the information can't be trusted. So, I am evaluating in my head, obviously much too slowly starting to get that in comfortable feeling. Dick reassures me I have a great car and great deal. So, here I am, 95% of the deal is done, I want the car, so as uncomfortable as I feel, sign the remaining CYA and soon it is done. To note: if I had asked or been told of the damage ahead of time, I would have bought something else on the lot. Now I'm leaving the office with the keys, everything signed, and it is finally sinking in... Dude, I think I've just been snookered. To add insult to injury, the sales guy asked me to step up on a podium and ring this bell. I do it, and everyone in the room starts clapping and cheering. I'm thinking, "great, they are clapping because I'm getting screwed". Sure enough, I get home and take a closer look at the car and find there is paint overspray in several spots. In fact there are places where the painter really botched the job. So, here I am. I hate my new car, I hate that blood bell, and just feel totally violated. My advise, don't expect upfront honest information. Ask a lot of questions... More

Car On Auto the best company to Car-On Auto is the best dealership I have dealt with, from start to finish they were there to help me. No pressure, no nada. They worked with me to ge Car-On Auto is the best dealership I have dealt with, from start to finish they were there to help me. No pressure, no nada. They worked with me to get the best rate and the car I wanted, in the price range I could afford. Simon and Mario, were both very helpful and really respectful & aware of my budget and not once did they try to push me to buy a more expensive car, in fact Simon worked hard to save me money! Highly recommended for anyone looking to buy a car!!!! More

Car on Service surprised me We had never heard of Car on and happened by chance to see the dealership. We had spent a lot of time searching for what we wanted but found most deal We had never heard of Car on and happened by chance to see the dealership. We had spent a lot of time searching for what we wanted but found most dealerships were not listening and they pushed us along to what they wanted to sell. This didn't happen at Car On. Kevin listen intently to what our needs and desires were and only showed us what fit most of our criteria. Once we found the car we liked, He was very laid back not wanting to rush us, no pressure to buy at all. Even suggested we go home and think about it before we committed. Since we purchase our car, Kevin periodically checked in with us to see how things were going for the first couple weeks. We need an extra fob, Kevin told us the best place to get one. Accessories for the car, he made good recommendations on what to get. We were impressed. The Car performs as promised, everything is great. We would highly recommend Car On to all our friends and associates. We will be back in the fall to buy winter tires. More

Car on auto the best all the way! My experience was frigin amazing, kevin sold me my first financed car and i love it way better than what i expected!! I will keep coming back to buy c My experience was frigin amazing, kevin sold me my first financed car and i love it way better than what i expected!! I will keep coming back to buy cars only from kevin and with richards financial expertise i had the best time no headache simple and easy. These two gentlemen made my time at Car on auto the best and i loved ringing the bell after i got the car thats priceless guys amazing job!! I will for sure send all my friends too kevin. Made me feel like family. Good deal great car amazing people thats what a dealership should be like! Way to go kevin and richard!! More

Awesome Service I purchased my dodge charger over the internet and phone. Sean was able to message me all the information and pictures very quick. He was able to get I purchased my dodge charger over the internet and phone. Sean was able to message me all the information and pictures very quick. He was able to get the car ready very quick. Thanks again for the great car. More

Excellent customer service! Will be back in the future. From the time I purchased my 2012 Dodge Challenger to the service I have received, it has been an excellent experience. Sean Ingham was very patient From the time I purchased my 2012 Dodge Challenger to the service I have received, it has been an excellent experience. Sean Ingham was very patient and helpful when I was looking at the vehicle and the service after has been outstanding. I will definitely recommend Car-On Auto my family and friends. More

Fantastic Service I went in with a couple choices in mind but fell in love with my 2011 Mitsubishi Outlander as soon as I drove it. My sales guy Kevin was great and sup I went in with a couple choices in mind but fell in love with my 2011 Mitsubishi Outlander as soon as I drove it. My sales guy Kevin was great and super friendly and Richard got me a great rate for financing. I'm definetly recommending Car-On to my friends and family. Thanks again guys! More

It was the best experience . Last month I purchase a car from Car -On and it was the best experience I had in purchasing a automobile. I also purchase a auto starter and a trail Last month I purchase a car from Car -On and it was the best experience I had in purchasing a automobile. I also purchase a auto starter and a trailer hitch and wanted the car to be deliver on my birthday. They had some parts problem but with the help on Alex and Mathieu they where able to deliver to car on time . Thank you Alex ,Mathieu for the great service .I also would like thank Ken, Jacques and Richard for the excellent attention I receive from you guys I would highly recommend purchasing a car there . More

Excellent experience! Recently had to replace the second car, and after much searching, found what we were looking for at Car-On. Jacques was probably the most helpful, le Recently had to replace the second car, and after much searching, found what we were looking for at Car-On. Jacques was probably the most helpful, least pressuring salesperson I ever dealt with, and the other staff who I had to deal with were also more than helpful and willing to go the extra mile to see that everything was as good as it could be with the car. Many thanks again and I would recommend Car-On to anyone looking for a good quality used car at a reasonable price. More