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Car-On Auto Sales

Ottawa, ON

3.5
693 Reviews

1700 Cyrville Rd

Ottawa, ON

K1B 3L8

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693 Reviews of Car-On Auto Sales

November 11, 2016

Great salesman average dealership My fiance and I both bought our cars from Car-On last year and had a great experience with our salesman, MARIO!! As for the dealership we weren't 100% More

by Vickie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mario Brunet
November 06, 2016

very nice experience We were very happy shopping and buying at Car-on. They listened to what we wanted and did their best to find it. Being the first time to a dealershi More

by margeandbill
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Purdy
November 02, 2016

Not honest We were all set to purchase a car from Car On, gave the deposit and salesman went to see the manager for approval of the offer. we were buying at a More

by Hondacrv
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kevin Purdy
October 19, 2016

Very dissapointing experience in the end I bought my car about a year ago, they were fully aware this was my first vehicle and added about 7 000$ more to my final contract with warranties and More

by Amy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Alex
October 04, 2016

service review Every since I purchased my car 3 years ago with the help of Mario, I have received outstanding service and dedication. Since late summer my car has be More

by ka.ib
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex caron, Tariq Bur, Richard Brault, Mario Brunet
October 02, 2016

Found - Chevy Cruze I found their listing for same car better price and mileage than one I was about to buy the following day so this was a "well can't hurt to look" last More

by Naoh22600
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
WADE KERR - in caps so you don't forget him! , Richard Brault, Suzie Janacek
September 22, 2016

Pleasant Experience I was in the market to replace my ageing but beloved 2008 Mazda 3, and came across Car-On Auto online. A great looking and fully loaded Civic caught m More

by Jess H
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Richard Brault, Mario Brunet
September 21, 2016

Pocketed money I recently purchased a car from car-on. I told Simon that I would like to make a $1500 down payment on the car and a $500 down payment on the warranty More

by Tucker
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Simon Caron
Oct 20, 2016 -

Car-On Auto Sales responded

Good Morning Miss Tucker, I’m sorry to hear that you feel you weren’t treated fairly at Car-On Auto. After 34 years in business in the same community we have built a good reputation which we care about. We would not risk tainting our reputation over something such as this. As you and Simon discussed on the phone yesterday, because of the volume of money we take in over the course of a month, management has very strict “cash handling” procedures to avoid instances such as the one you mention. Allow me to recap the situation. On August 19th 2016, you visited our dealership. You were served by our sales associate Kevin and agreed to purchase a 2012 Nissan Versa. While completing the worksheet you indicated to him that you would make a $1,500 deposit. Kevin indicated on the sales worksheet a sale price of $8,426 and a deposit of $1,500 against the purchase. As per Car-On procedures, both you and Kevin then signed that worksheet. Should you wish to review that worksheet and your signatures, we have them on file and will gladly share them with you. You then sat down with Simon, our finance manager and you indicated you would bring the $1,500 deposit at time of delivery. As per Car-On procedures Simon noted that on his pre-delivery log sheet and prepared all the documents accordingly. On August 26th, as agreed, you came to pick up your car. You and Simon then reviewed all the documents (bill of sale, bank contracts and warranty registration form) and you then gave Simon your deposit of $1,500. As per Car-On procedures, because your deposit was cash, Simon counted the money in front of you, (there were 15 X $100 bills). Simon then printed your receipt on the spot and both you and he signed this receipt. Simon then took the money and his copy of the receipt to our accounting office, where, again, as per Car-On procedures, Suzie, our controller counted the money a second time and stamped the receipt for $1,500. Should you have misplaced your copy, we will gladly review the original signed documents with you. We are somewhat surprised that it’s been over a month since you’ve taken delivery of your car and you are just now bringing this to our attention. As mentioned before, with the volume of transactions that we handle, we have very strict procedures in place for handling cash. For your peace of mind, there is a clear document trail with multiple signatures including yours, throughout the purchase transaction. We will gladly sit down with you at your convenience to clear up what seems to be a misunderstanding.

September 17, 2016

My First Car!!! Was looking for my first car and this place was beyond helpfull. Wade (auto salesperson) helped me look for car that suits me, and Simon helped me wit More

by Salima Mulumba
Customer Service
Quality Of Work
Price
Recommend Dealer
Yes
Employees Worked With
Wade , Simon Caron
Sep 22, 2016 -

Car-On Auto Sales responded

Hi Salima, It's so nice to hear from great customers such as yourself. If you thought buying a car was easy wait until you experience our Service department. Pierre Caron, President.

September 16, 2016

Unreal Experience I had an unreal experience at Car-on when buying my first car! My brother as well. Wade, Simon, and Ken along with everyone else as a team there were More

by Taylorbrown11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wade!, Ken Iselmoe, Simon Caron
Sep 22, 2016 -

Car-On Auto Sales responded

Hello Taylor, I'm really happy you enjoyed dealing with us, but we are the ones who enjoyed helping you out. I'd love to say hi next time you're in for an oil change. Pierre Caron, President.

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