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Capital Chrysler Jeep Dodge Ram

Edmonton, AB

4.3
1,593 Reviews

1311 101 St. SW

Edmonton, AB

T6X 1A1

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1,593 Reviews of Capital Chrysler Jeep Dodge Ram

March 05, 2020

Peace of Mind Inspection Went with my daughter in Dec and she got the peace of mind inspection done. She told them it was make a horrible noise. When we picked it up, they More

by Brenda
Customer Service
Quality Of Work
Recommend Dealer
No
Employees Worked With
Clint Thompson
Mar 05, 2020 -

Capital Chrysler Jeep Dodge Ram responded

Mrs Wirch, apparently there were multiple points in my conversation with your daughter yesterday which were lost in translation when relayed onto you. Your Patriot was here Dec 3 at 76612 km's. Yesterday, 3 months and 5000 km's later, the Jeep comes back with a concern of low power steering fluid which I offered to inspect at no charge to see if there is an obvious sign of a leak. What was found was a leaking seal in the power steering rack. The seals in the rack are covered with a flexible rubber bellows which acts as a dust/dirt cover for the seal. To determine if the seal is leaking a small hole is poked in the bellows to see if it has filled up with oil. There were no lines cut or "slashed" at any point in the diagnoses.... In the case of your Jeep, the bellows is full of oil indicating the internal seal is leaking and the steering rack needs replacement. I then went even further and and got her pricing on the power steering rack (as your warranty on this component has been expired since 2018). The re-manufactured rack is not available so I spoke to our parts department who offered to sell a brand new rack at the re-manufactured rack price. So all these good ratings - are from people we are trying to help.... like you Clint Thompson, Service Manager

Mar 06, 2020 -

Brenda responded

Thank you, you obviously missed the point. Your Peace if mind that she paid isnt worth the paper it is written on. She said there was a problem which was why she had it done and your team found nothing. Same problem has existed for past 90 days! Now your great deal for a new Peace of Mind you want $1200. Yes ill say something was lost in translation.

February 29, 2020

Capital Chrysler is the best dealership I had ever dealt with from the sales (Al Dewan and Paul ) right down to the finance (Jeremy Hamilton) when you walk into the dealership you were welcome at the door a More

by Cedric Parrill
Recommend Dealer
Yes
Employees Worked With
Al Dewan and Paul , Jeremy Hamilton
Mar 01, 2020 -

Capital Chrysler Jeep Dodge Ram responded

So happy to hear that your sales experience was such a positive one and that Al, Paul, Jeremy and the rest of the team at Capital took such good care of you. I will pass on your review to them as it will make them happy to read it. Enjoy your vehicle and thank you for choosing Capital. Geoff Haw Fixed Operations Manager

February 28, 2020

Took my Ram 2500 Power Wagon in for regular mtce. Paul was my service advisor and he rocked. Kept me abreast of the issues that required attention. Totally satisfied with the service department @ Capital More

by medicmoose
Recommend Dealer
Yes
Employees Worked With
Paul H
Feb 28, 2020 -

Capital Chrysler Jeep Dodge Ram responded

So happy to read about your positive service experience. I will be sure to pass your review onto Paul, he will be proud to know that he earned a future customer with his customer service. Hopefully your vehicle keeps running well for you in the foreseeable future so we don't have to see you, but we look forward to when we do. Geoff Haw Fixed Operations Manager

February 22, 2020

Great service, great staff and an overall great experience. Al Dewan is definitely the man to see if you're looking for a new vehicle! GM Husey Ishmal and financial master Jeremy Hamilton were able More

by Robert S
Recommend Dealer
Yes
Employees Worked With
Jeremy Hamilton
Feb 24, 2020 -

Capital Chrysler Jeep Dodge Ram responded

It truly makes us so happy to read reviews like yours Robert. Thank you for posting your sales experience and we look forward to helping you in the future. Enjoy your purchase and thank you for choosing Capital. Geoff Haw Fixed Operations Manager

February 13, 2020

I had a great experience overall. I needed an oil change and they were able to get me in the same day. I was in and out within 25 minutes. More

by patricia
Recommend Dealer
Yes
Employees Worked With
Patrick H
Feb 13, 2020 -

Capital Chrysler Jeep Dodge Ram responded

I enjoyed reading how happy you were with your service experience. I am glad Patrick and the rest of the team did so well for you and I will be sure to pass your review onto them. Have a great day and thank you for choosing Capital. Geoff Haw Fixed Operations Manager

February 11, 2020

I recently purchased a used car from Ash and the experience was fun and stress free. Ash found the car that was perfect for me and in my price range. If you’re looking for someone to trust, Ash is y More

by BremnerJessica
Recommend Dealer
Yes
Employees Worked With
Ash, Alex, Tom
Feb 11, 2020 -

Capital Chrysler Jeep Dodge Ram responded

So happy to hear about your sales experience Jessica. Enjoy your vehicle and we look forward to helping you in the future. Thank you for choosing Capital. Geoff Haw Fixed Operations Manager

February 09, 2020

Excellent service, they had everything ready, they made this deal as seamless as possible. One of the best dealership experiences Hands down thank you guys! More

by jjohnkehewin
Recommend Dealer
Yes
Employees Worked With
Ruby Bhinder 5 stars
Feb 10, 2020 -

Capital Chrysler Jeep Dodge Ram responded

Thank you so much for taking the time to post your sales experience and thank you for choosing Capital, both are greatly appreciated. Geoff Haw Fixed Operations Manager

February 06, 2020

Absolutely amazing team to work with. So kind and accommodating and helped support my needs as a single mom! Al and Ruby helped immensely!! Thankyou! More

by KimmmmC
Recommend Dealer
Yes
Employees Worked With
Al and Ruby
Feb 07, 2020 -

Capital Chrysler Jeep Dodge Ram responded

Thank you so much for taking the time to post your sales experience and thank you for choosing Capital, both are greatly appreciated. Geoff Haw Fixed Operations Manager

February 04, 2020

On Monday February 3rd 2020 we phoned Capital dealership and had our vehicle brought in for service. Our vehicle was looked at timely (same day) and returned promptly. Lastly, the service which we received More

by Suann Ndip
Recommend Dealer
Yes
Employees Worked With
Rodney Harder, Floyd King
Feb 05, 2020 -

Capital Chrysler Jeep Dodge Ram responded

So happy to hear how we have earned your business so far. We appreciate you posting your service experience and we look forward to seeing you in the future. Thank you for choosing Capital. Geoff Haw Fixed Operations Manager

February 04, 2020

Wanted to replace rear disk brakes after only 2 years Went in to do an oil changed. They said that the rear disk brakes needed to be replaced. Had them replaced less than 2 years ago. Never going back. More

by NoLongerCustomer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Not in list
Feb 04, 2020 -

Capital Chrysler Jeep Dodge Ram responded

I can't look into anything unless I have an actual name used during the service but years don't mean anything. What was the measurement of the pads is the important point, what if a caliper seized and caused premature wear or if the vehicle was driven a higher than normal mileage in that time. If the oil change was done in the quick lube they don't take the tires off, they will measure the brakes using a measuring bar through the wheel. This shows the amount of pad left but doesn't determine if there are other problems that may have caused that wear. If you are interested please email me back your information at ghaw@capitaljeep.com and I will look into this further so you don't run the risk of consequential damage in the short term future. Geoff Haw Fixed Operations Manager

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