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Capital Chrysler Jeep Dodge Ram

Edmonton, AB

4.2
1,507 Reviews

1311 101 St. SW

Edmonton, AB

T6X 1A1

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1,507 Reviews of Capital Chrysler Jeep Dodge Ram

March 07, 2019

excellent customer service great customer service, great prices . we really appreciate the customer service offer by mr. dhiraj batra and the manager of the facility. we are hap More

by Gill6766
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Arvind Gupta, Dhiraj Batra, Jeremy Hamilton
Mar 15, 2019 -

Capital Chrysler Jeep Dodge Ram responded

Thank you for your review and thank you for choosing Capital, both are appreciated. Geoff Haw Fixed Operations Manager

March 01, 2019

Feeling totally ripped off Was into dealership for full service oil lube n filter change n diesel smoking issue i thot at the time i was getting good service work cost me 2461.1 More

by Dodge diesel
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Basem
Mar 04, 2019 -

Capital Chrysler Jeep Dodge Ram responded

Hello Jim, I understand that Basem contacted you on Friday and had a good discussion with you about your concerns. Just to follow up, we do not overquote and never will. We know that the only way to grow a business is to treat customers fairly and to do good work. That being said, we are not perfect and can make mistakes. OEM Chrysler U-joints are not greaseable. We still feel with the play in your u-joints they will need to be change in the near future but we should have noticed that the u-joints weren't original and could be greased. Had that been noticed we would have tried grease first. I have been told that yourself and Basem came to an understanding but if you still have concerns and wish to discuss them with our service manager please reach out to Clint Thompson. I will make sure he is aware of your last visit. Have a nice day and thank you for choosing Capital. Geoff Haw Fixed Operations Manager

February 28, 2019

Service for Air Ride Basem worked hard to keep me updated on the progress of repair of my frozen air ride system even when I had to take mt truck back overnight for work p More

by Klik
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Basem El-Hayak
Mar 01, 2019 -

Capital Chrysler Jeep Dodge Ram responded

Thank you for your feedback. I know Basem works hard for his customers so I am glad to see it doesn't go unnoticed. I am sorry that you had the inconvenience of having problems with your truck but I am glad Basem took care of you. We hope to see you the next time you need service work and thank you for choosing Capital. Geoff Haw Fixed Operations Manager

February 26, 2019

Great experience JT and the staff were great to deal with and took good care of me , they worked hard to get me the truck I wanted More

by Jlomond
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Tulk, Jeremy Hamilton, Adrian Ramlal
Feb 27, 2019 -

Capital Chrysler Jeep Dodge Ram responded

Your feedback is very much appreciated. I will be sure to make JT aware of your review and thank you for choosing Capital. Geoff Haw Fixed Operations Manager

February 19, 2019

Very good customer service Would recommend this dealership , great saleman, Dhiraj knew exactly what we were looking for Thank you everyone at Capital Chrysler Dodge Enjoying More

by Happy customer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kelly Small, Dhiraj Batra, Jeremy Hamilton
Feb 20, 2019 -

Capital Chrysler Jeep Dodge Ram responded

Thank you for taking the time to leave you comments. We will make sure Dhiraj is aware of your post and we look forward to seeing you again. Thank you for choosing Capital. Geoff Haw Fixed Operations Manager

February 19, 2019

Excellent customer service Basem gave me options as to what choices were available to me and also followed thru with letting me talk to his teck regarding work that had to be do More

by Dodge diesel
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Basem El-Hayek and the mechanic
Feb 20, 2019 -

Capital Chrysler Jeep Dodge Ram responded

Thank you so much for posting your review. I will be sure to pass this onto Basem and the rest of the service team. What I am most happy about your feedback is that you left with the feeling that we cared. It is the primary fundamental in good customer service, one that I have always strived to show, and one that I think our team embraces with every customer, I am glad it was noticed. Have a great day and thank you for choosing Capital. Geoff Haw Fixed Operations Manager

Mar 01, 2019 -

Dodge diesel responded

Boy oh boy was i ever wrong i soon found out after doin this review

February 19, 2019

Great Service! Dhiraj was great in helping me select my new vehicle. All of the other staff and management were very friendly as well. I would definitely recommend. More

by LuckyLuke1818
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Clint Thompson, Dhiraj Batra, Jeremy Hamilton, Adrian Ramlal
Feb 20, 2019 -

Capital Chrysler Jeep Dodge Ram responded

Thank you for your review and thank you for choosing Capital, both are appreciated. Enjoy your new ride. Geoff Haw Fixed Operations Manager

February 16, 2019

Service dept. & sales dept. are horrendous!! Not only will they lie to your face, but if you're a woman...expect to pay twice as much and get screwed!! Go somewhere else....trust me!! More

by CDuncan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
I have no idea who it was.
Feb 18, 2019 -

Capital Chrysler Jeep Dodge Ram responded

Hello Cheryl, I can assure you, being a woman has nothing to do with how you get treated. Some of my most valued employees and some of our most valued customers are women, and everyone at Capital will get treated with respect. I understand that you brought your Journey in to get it looked at for noises you heard while going over bumps and turning and that we diagnosed front struts and sway bar link kits as being the needed repair. I also understand that we are still in the process of contacting your extended warranty company to see if they will cover the link kits but that their plan doesn't cover struts. If we could warranty the struts we would, it would be a win win for us and for you so there is no reason for us to say no. They pay us to fix your vehicle and there is no charge to you, as I said win win, but they are they are the ones that make the parameters. If they say a part isn't warranty, then I can't force it through. We will continue to try and contact them on your behalf regarding you link kits and we will try for your struts but we have tried in the past and their plans usually do not cover struts. If you have concerns about your struts not being covered, please contact your warranty provider and have that discussion with them. If either Capital or yourself can get them to agree to warranty, we will be happy to perform the repair. They are not open Saturdays and I don't believe they will be open today as it is Family Day, but as soon as we can get ahold of them we will know more. Geoff Haw Fixed Operations Manager

February 14, 2019

Fail plugs on 2014 Jeep =no start service guy basem , who gave me 10% off repair. 👍 I got help outside by mike who is a technician awesome guy just wanted to checkup More

by Focus
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike, Basem El-Hayek
Feb 15, 2019 -

Capital Chrysler Jeep Dodge Ram responded

Thanks for your positive feedback "Focus". I am glad our service department is taking care of you and I will make sure the team is aware of your review. Thank you for choosing Capital. Geoff Haw Fixed Operations Manager

February 13, 2019

Pleasant Very polite and helpful. Helped me through the process of checking in and making sure my shuttle was arranged and how to contact driver for the ride b More

by Nomad
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kasey Arnold
Feb 14, 2019 -

Capital Chrysler Jeep Dodge Ram responded

Thank you for taking the time to post your review and thank you for choosing Capital to service your vehicle, both are appreciated. Geoff Haw Fixed Operations Manager

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