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Capital Chrysler Jeep Dodge Ram

Edmonton, AB

4.3
1,587 Reviews
Call Dealership (780) 435-4711
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1311 101 St. SW

Edmonton, AB

T6X 1A1

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1,587 Reviews of Capital Chrysler Jeep Dodge Ram

October 26, 2021

Service department is great. Always accommodating, they treat customers beyond what’s expected. Always doing a good job! More

by Carol
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Basem El-Hayek, Paul H
Report | Print
Oct 27, 2021 -

Capital Chrysler Jeep Dodge Ram responded

Thank you for posting your service experience Carol and thank you for your continued patronage, both are genuinely appreciated. I will be sure to make Paul aware of our review and we look forward to helping you again in the future. Geoff Haw Fixed Operations Manager

October 25, 2021

Quick and fast service. Was kept up to date. Great service from the advisor. Keep it up More

by TF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick H
Report | Print
Oct 26, 2021 -

Capital Chrysler Jeep Dodge Ram responded

Thank you for taking the time to post your service experience and thank you for choosing Capital to service your vehicle, both are genuinely appreciated. Geoff Haw Fixed Operations Manager

October 23, 2021

Great dealership and staff. They give best assistance and they are doing the best they can to meet the customers needs. More

by carinerevilla
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jihad al-sahili
Report | Print
Oct 25, 2021 -

Capital Chrysler Jeep Dodge Ram responded

We appreciate you posting your sales experience Carine, I will be sure to pass your review onto Jihad. Enjoy your new Ram and thank you for choosing Capital. Geoff Haw Fixed Operations Manager

October 23, 2021

Great service team, quick and professional. I will be taking my vehicles here from now on. More

by M_Fed
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick H
Report | Print
Oct 25, 2021 -

Capital Chrysler Jeep Dodge Ram responded

Thank you Mat, you are valued here at Capital and we are thankful that you took the time to post your review. Geoff Haw Fixed Operations Manager

October 22, 2021

This rating is for the service dept - Paul E always takes care of everything I need and has never overpriced a quote. I've compared prices at other places and what he presents is on part or lower. Best custo More

by Cgreen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul H
Report | Print
Oct 25, 2021 -

Capital Chrysler Jeep Dodge Ram responded

Hello Cindy, thank you so much for posting your service experience with Paul and the rest of the team at Capital. Paul is one the cornerstones of our business and is highly valued here but it is always nice to read that his customers fee the same way about him. I will be sure to make Paul aware of your post and thank you for choosing Capital. Geoff Haw Fixed Operations Manager

October 22, 2021

Fast and efficient and thorough. Excellent notification process. Good follow-up with repair details. thanks! More

by wasy5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick H
Report | Print
Oct 26, 2021 -

Capital Chrysler Jeep Dodge Ram responded

Thank you so much for taking the time to post your service experience and thank you for choosing Capital to service your vehicle, both are greatly appreciated. Geoff Haw Fixed Operations Manager

October 19, 2021

On time and quick service. Thanks for the complimentary car wash see you in 7000km More

by zhubbard
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul H
Report | Print
Oct 20, 2021 -

Capital Chrysler Jeep Dodge Ram responded

Your are very welcome Zane and thank you for both posting your service experience and for choosing Capital to maintain your vehicle, they are genuinely appreciated. I will make sure Paul is aware of your review. Geoff Haw Fixed Operations Manager

October 18, 2021

I bought my Jeep in Feb 2021, part of the deal was a free year of SiriusXM and the Uconnect app. My Uconnect remote starter and SiriusXM did not work because of a known technical issue. It got resolved in Au More

by mhackman83
Recommend Dealer
No
Employees Worked With
AD, TB
Report | Print
Oct 21, 2021 -

Capital Chrysler Jeep Dodge Ram responded

Hello Michael, I tried calling the phone number we have on file for you and it says you are unavailable and didn't allow me to leave a message. Could you please call or email me as to what the fix was for your radio and why it took until August to get it fixed. Our shop wasn't involved with the repair and I don't see a recall that is related to your problem. If the reason for the repair taking 6 months lies with Chrysler we will try to work something out for you. My direct phone # is 780-430-3044 and my email is ghaw@capitljeep.com. Geoff Haw Fixed Operations Manager

Oct 21, 2021 -

mhackman83 responded

Geoff, I think your email is incorrect. It failed to send.

Oct 21, 2021 -

Capital Chrysler Jeep Dodge Ram responded

Sorry about that, I see I did a typo and missed the a in Capital. It is ghaw@capitaljeep.com

Oct 27, 2021 -

Capital Chrysler Jeep Dodge Ram responded

Hello Michael, I hope the number I provided your for Sirius helped and they were able to step up for you. Also as per our discussion since your remote starter is working now the next time your are in for other services please mention it along with my name and we will make sure there are no concerns that need to be addressed so you don't have issues this winter when it is needed most. Thank you for speaking with me. Geoff Haw Fixed Operations Manager

Oct 27, 2021 -

mhackman83 responded

I spoke with Siruis this morning, and they said that they need to speak with the dealer to extend my free year, and that you did not call yesterday.

October 16, 2021

It was a perfect visit with service department. Needed It was a perfect visit with service department. Needed head light change. Paul was was great. More

by Sat
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul H
Report | Print
Oct 18, 2021 -

Capital Chrysler Jeep Dodge Ram responded

Thank you for taking the time to post your service experience and thank you for choosing Capital, both are genuinely appreciated. Geoff Haw Fixed Operations Manager

October 14, 2021

The gentleman I dealt with at this dealership was Basem the service manager. He is probably the best service person I’ve had the pleasure to deal with ever. Very honest and I feel I get only what is needed More

by Kyle Glenn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Basem El-Hayek
Report | Print
Oct 15, 2021 -

Capital Chrysler Jeep Dodge Ram responded

Thank you so much for posting your service experience Kyle. Basem is a highly valued member of our team here and I will make sure he is aware of your review. Thank you for servicing at Capital and we look forward to seeing you again. Geoff Haw Fixed Operations Manager

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