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Capital Chrysler Jeep Dodge Ram

Edmonton, AB

4.2
1,481 Reviews

1311 101 St. SW

Edmonton, AB

T6X 1A1

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1,481 Reviews of Capital Chrysler Jeep Dodge Ram

November 15, 2020

It has been our first visit and purchase at Capital Chrysler and we think we got the most friendly, professional and considerate salesman. Ron really walked the extra mile .Anytime again! We love our F More

by thorstenkelm
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Blonar
Nov 16, 2020 -

Capital Chrysler Jeep Dodge Ram responded

Thank you for taking the time to post your review and thank you for choosing Capital, both are greatly appreciated. I will pass your feedback onto Ron and we hope your Fiat serves you well for years to come. Geoff Haw Fixed Operations Manager

November 14, 2020

The dealership was very friendly and courteous from the moment I walked through the doors to the moment I drove away in my new truck. I would say this was definitely the best customer service hands down, t More

by Jerome Morin
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ronnie Blonar
Nov 16, 2020 -

Capital Chrysler Jeep Dodge Ram responded

We appreciate you taking the time to post your sales experience Jerome. I will make sure Ron is aware of how happy you were with his service. Enjoy the truck and thank you for choosing Capital. Geoff Haw Fixed Operations Manager

November 14, 2020

Staff & service were both amazing! They exceeded my expectation above & beyond, It’s without a doubt that I would recommend them to family & friends! I am extremely grateful for Al & his team for getti More

by Mavis
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Al Dewan
Nov 16, 2020 -

Capital Chrysler Jeep Dodge Ram responded

Very happy to hear how the team at Capital took care of you Mavis, especially Al. Thank you for taking the time to post your sales experience and keep on loving your Jeep, they are great vehicles. Geoff Haw Fixed Operations Manager

November 11, 2020

I took my van in for winter tires, the service dept was fast, kind and efficient. Jaime in parts was wonderful to work with, I am so happy with the service, tires and price! More

by sarena123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jaime (in parts), Floyd King
Nov 12, 2020 -

Capital Chrysler Jeep Dodge Ram responded

So happy you're happy Sarena. I will pass on your feedback to Jamie, Floyd, and the rest of the team in parts and service. Enjoy the extra grip you'll have with your new winter tires and thank you for choosing Capital, it is very much appreciated. Geoff Haw Fixed Operations Manager

November 09, 2020

Was told one price on the phone... was more than double at site. $90 winter ready price would have been better. Not offered. Not impressed. I paid more for this service than I did for my Power Wagon, whi More

by Christopher.s.lee2007
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Unknown
Nov 11, 2020 -

Capital Chrysler Jeep Dodge Ram responded

Hello Christopher, thank you for taking the time to chat with me today. Again I apologize for the miscommunication on your appointment. I hope after our conversation you are satisfied with the service we provided and look forward to seeing you again here at Capital. Feel free to pop into my office next time you're in if you have any questions or concerns. Clint Thompson, Service Manager

November 09, 2020

Great sales representative, great finance dept, had the truck I wanted, no pressure tactics, all around very positive experience. I'll definitely recommend this business to my friends. More

by Mark
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Menzes, Jeremy Hamilton
Nov 10, 2020 -

Capital Chrysler Jeep Dodge Ram responded

Thank you Mark, we are glad you are happy. Enjoy the truck and thank you for choosing Capital. Geoff Haw Fixed Operations Manager

November 02, 2020

This is first Ram, and my experience was great. From when I walked in till I left, I felt welcomed. All the sales staff I talked with where friendly and helpful. Thank You Capital. I can’t believe how far D More

by Bia
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jihad Al-Sahili
Nov 03, 2020 -

Capital Chrysler Jeep Dodge Ram responded

Thank you for taking the time to post your sales experience Bia. Enjoy your Ram, they are a great vehicle, and thank you for choosing Capital. Geoff Haw Fixed Operations Manager

October 29, 2020

I have been dealing with basem in service for the last 2 years and have always been amazed with his customer service, and honest way of doing business. I would highly recommend him, as well as Paul in servi More

by Kylemingo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Basem El-Hayek, Paul El-Hayek
Oct 30, 2020 -

Capital Chrysler Jeep Dodge Ram responded

Very happy to hear how pleased you are with our service team Kyle, especially Basem and Paul. Thank you for posting your service experience and thank you for choosing Capital, both are very much appreciated. Geoff Haw Fixed Operations Manager

October 27, 2020

Paul was great to deal with on the phone pre-appointment and then in the shop. Thank you! Fast and efficient. We will be back More

by Madi
Recommend Dealer
Yes
Employees Worked With
Paul El-Hayek
Oct 27, 2020 -

Capital Chrysler Jeep Dodge Ram responded

Hello Madi, your post regarding your service experience is very much appreciated. I will make sure Paul is aware that your were pleased with his customer service and thank you for choosing Capital. Geoff Haw Fixed Operations Manager

October 26, 2020

Had to make two separate appointments for a warranty repair because they forgot to order the part. Also have been constantly hounded by sales people ever since my visit, even after being asked not t More

by Kandor2010
Recommend Dealer
No
Employees Worked With
Floyd King
Oct 27, 2020 -

Capital Chrysler Jeep Dodge Ram responded

Hello Kandor2010, can you please reply with your name so I can look into why it took two visits to repair your vehicle and to make sure you are on the "do not contact" list. If you feel uncomfortable replying with your name on this site you can email me your contact info to ghaw@capitaljeep.com. Geoff Haw Fixed Operations Manager

Oct 27, 2020 -

Kandor2010 responded

John Harding

Oct 27, 2020 -

Capital Chrysler Jeep Dodge Ram responded

Hello John, with the T56 recall that was done to your Chrysler we have to scan the vehicle to know what is required for the repair. Once we completed the scanning the part that was needed was out of stock due to an unusually high demand over the previous two days. We ordered the part and obviously you returned once the part arrived. Not an excuse, just an explanation for the return visit. As far as the contacting goes, if you had previously requested to be turned off I apologize, this was not done. I have since turned off all notifications for you, both on the service and the sales side. Please be aware that the dealership will not be contacting you in the future if there is new recall. Chrysler corporation will still notify you but it will be up to you to call and book an appointment. Sorry for any inconvenience or hassle and if you wished to discuss this further please call 780-435-4711 and ask for Geoff Haw.

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