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Capital Chrysler Jeep Dodge Ram

Edmonton, AB

4.3
1,586 Reviews

1311 101 St. SW

Edmonton, AB

T6X 1A1

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1,587 Reviews of Capital Chrysler Jeep Dodge Ram

February 10, 2022

Special thanks to Patrick El-hay who was.very helpful in getting our truck serviced after both batteries froze.and the unfortunate accident. while in the shop.. The truck runs like new and we are very hap More

by g Wharton@telus. net
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick H
Feb 11, 2022 -

Capital Chrysler Jeep Dodge Ram responded

I am very happy that you took the time to post your service experience. We're not perfect but when mistakes happen we own up to them and do our best to make things right. I will make sure Patrick and the rest of the team are aware of your review, thank you for choosing Capital. Geoff Haw Fixed Operations Manager

January 28, 2022

Be prepared to pay 1000$ just for administrative fees on top of your purchase price More

by Kay.cee
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rami rahal
Jan 28, 2022 -

Capital Chrysler Jeep Dodge Ram responded

Hello Kay.cee, if you could provide me the name used on your bill of sale I can look into your concern. What I can tell you without seeing your bill of sale is that our doc fee or administration fee is $599 which is in line with most dealerships unless you are confusing us with Go Auto stores which are $1000. Please email me at ghaw@capitaljeep.com if you would like me to look into this for you. Geoff Haw Fixed Operations Manager

January 26, 2022

The staff are courteous and friendly. Work is completed in a timely manner. The shuttle driver (Roy) very nice and is friendly. More

by shark64
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Catherine Steeves, Patrick H
Jan 26, 2022 -

Capital Chrysler Jeep Dodge Ram responded

Thank you for posting your service experience and thank you for choosing Capital, both are greatly appreciated. Geoff Haw Fixed Operations Manager

January 21, 2022

Was very helpful and got repairs done in a timely manner , also accommodated us with a loaner vehicle More

by Leblancgreg36
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick H
Jan 24, 2022 -

Capital Chrysler Jeep Dodge Ram responded

So glad to read how well we were able to help you Greg. Thank you for posting your service experience and thank you for choosing Capital, both are genuinely appreciated. Geoff Haw Fixed Operations Manager

January 20, 2022

Dalen,Alex, and Ruby are the bomb. I am always treated great when I call or go to the dealership. They go the extra mile for their customers. More

by Brandy W
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Twin, Dalen Caise and Ruby, Paul H
Jan 21, 2022 -

Capital Chrysler Jeep Dodge Ram responded

Hello Brandy, so glad we bombed in a good way. Thank you for posting your experience's at Capital and thank you for continuing to choose us, both are very much appreciated. Geoff Haw Fixed Operations Manager

January 19, 2022

Does not respond to Emails that require Acknowledgement. Not impressed with how managers say “ Contact me with your problems or concerns” and then don’t reply. More

by Tired of this Bullsh*t
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nazzal Koya Director of Sales
Jan 20, 2022 -

Capital Chrysler Jeep Dodge Ram responded

We use reviews to either validate a job well done or improve where necessary, I can't do either with this. If you would like to email me your contact information so I can pull up your history along with your concerns to ghaw@capitaljeep.com I will do my best to address them. Geoff Haw Fixed Operations Manager

January 18, 2022

The service was straight forward, however they tried to pull a typical greasy move by recommending service I had just recently had done elsewhere. the tech said there were certain items that were in need More

by grickbeaver
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Patrick H
Jan 19, 2022 -

Capital Chrysler Jeep Dodge Ram responded

Hello Grick, I have had some time to look into your concern and talk with both the technician and advisor. Though it may seem greasy to you that was not what happened nor would we tolerate that. With this being the first time your vehicle was at Capital we have no idea what services may have been already performed. Some of your recommendations were based on time and mileage so if you have previously performed those services great, we informed you and they don't need to be done. The two services we recommended based on inspection were the leaking shock absorbers and the 4x4 service as the fluids appeared to be dirty. I hope this clears up some of your concerns but if not or you would like to discuss this further please contact Clint Thompson, Capital's service manager, and he will do his best to answer any questions you may have. Geoff Haw Fixed Operations Manager

Jan 20, 2022 -

grickbeaver responded

When i pay money for a inspection, my expectation is that the technician will actually check the items, rather than just recommend everything that could be changed at the given odometer reading. I dont think its a unreasonable expectation to have given that, again i am PAYING to have the vehicle checked. if i wanted a list of things due at the current odometer reading, i could check my service manual for free.

January 13, 2022

Nice to deal with your business for my first vehicle purchase for my family’s More

by Scottyjay13
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray
Jan 17, 2022 -

Capital Chrysler Jeep Dodge Ram responded

Thank you for allowing us to be part of that milestone Scott and thank you for choosing Capital, both are greatly appreciated. Geoff Haw Fixed Operations Manager

Jan 22, 2022 -

Scottyjay13 responded

A big thank you for all your help

January 11, 2022

Been a customer since 2018. Always been treated well by both sales and service team. CJ was awesome this morning getting my oil change done before work. I did have a service appt booked for Jan 11/22 a More

by Etahndah Cazon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
CJ
Jan 17, 2022 -

Capital Chrysler Jeep Dodge Ram responded

Hello Etahndah, your patronage over the years is greatly appreciated. I also wanted to thank you for your constructive criticism. Your feedback has made me aware of a breakdown in our process and lets me address it with our team. I hope we are much better for you on your next visit. Thank you for continuing to choose Capital. Geoff Haw Fixed Operations Manager

January 05, 2022

I brought my van in for an oil change / service and winter peace of mind check. I was happy with work, however my girlfriend, who booked it in, said that the charges were more than advertised. More

by ianrogers1960
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Martin Brown - very helpful
Jan 06, 2022 -

Capital Chrysler Jeep Dodge Ram responded

Hello Ian, I am glad you were happy with the work and thank you for the review. I looked into your charges with your advisor Martin. The confusion was based on a multi point inspection with oil change that was advertised "from $94.95". The reason we have a from price is because different vehicles take different volumes of oil and different types of oil. The $94.95 is based on the most common which is 5 litres of conventional oil but your Promaster takes 6 litres of synthetic which is the reason for the difference. If you would like to know more or you still have concerns please reach out to Martin or myself and we will do our best to take care of you. Thank you for choosing Capital. Geoff Haw Fixed Operations Manager

Jan 06, 2022 -

ianrogers1960 responded

Thank you Geoff for following up!

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