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Capital Chrysler Jeep Dodge Ram

Edmonton, AB

4.3
1,588 Reviews

1311 101 St. SW

Edmonton, AB

T6X 1A1

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1,588 Reviews of Capital Chrysler Jeep Dodge Ram

February 17, 2023

Great service and quick response time. Patrick was a pleasure to deal with and was friendly and courteous. More

by Cypher_39
Recommend Dealer
Yes
Employees Worked With
Patrick H
Feb 20, 2023 -

Capital Chrysler Jeep Dodge Ram responded

Thank you so much for taking the time to share your service experience with Patrick and the team and thank you for choosing Capital, both are greatly appreciated. We hope to be able to help you again in the future. Geoff Haw Fixed Operations Manager

Feb 20, 2023 -

Cypher_39 responded

Patrick was amazing to deal with. Always friendly and helpful.

February 10, 2023

It was wonderful experience, special thanks to JT Tulk, with him only my deal mature. Very cooperative and supportive. and also thanks to Harzie, My deal was her first deal, but she also tried her best. More

by Sumit chopra
Recommend Dealer
Yes
Employees Worked With
Harzie, Justin Tulk
Feb 15, 2023 -

Capital Chrysler Jeep Dodge Ram responded

Hello Sumit, thank you for posting your sales experience and thank you for choosing Capital, both are genuinely appreciated. I hope you are enjoying your "new to your" purchase and I will be sure to make Justin, Harzie, and the rest of the team aware of how happy you were with everything. Geoff Haw Fixed Operations Manager

February 09, 2023

Quick and easy reception however not a very accurate estimate on when my vehicle would actually be serviced. I dropped it off early Sat morning and didn’t receive it back until Tuesday 11am. I had to More

by Roy Sweeney
Recommend Dealer
Yes
Employees Worked With
Patrick H
Feb 15, 2023 -

Capital Chrysler Jeep Dodge Ram responded

Hello Roy, thank you for the feedback. From what I have been able to find out when looking into your concerns was that you didn't have an appointment for Saturday when you dropped your truck off. Being that we have reduced staffing on Saturday's and that we are usually booked quite full I understand why they were unable to touch your vehicle that day, but we should have been able to get in and completed on Monday. I have used your review to bring this up with both our dispatch office as well as the communication issues that you mentioned with your advisor. I apologize for this taking an extra day in our shop would like to thank you for giving us the opportunity to improve moving forward. We hope to see you again in the future. Geoff Haw Fixed Operations Manager

February 08, 2023

Amazing service! Couldnt be happier with the staff very genuine people! They dont beat around the bush they listen to all your wants More

by Hemsky_9
Recommend Dealer
Yes
Employees Worked With
Ray saad
Feb 15, 2023 -

Capital Chrysler Jeep Dodge Ram responded

Thank you for taking the time to post your sales experience and thank you for choosing Capital, both are very much appreciated. Geoff Haw Fixed Operations Manager

January 24, 2023

Friendly, welcoming, and one of the best truck buying experiences I ever had. Ian is an outstanding sales person making the purchasing process seamless. More

by jking
Recommend Dealer
Yes
Employees Worked With
Ian Wong
Jan 25, 2023 -

Capital Chrysler Jeep Dodge Ram responded

Hello Jason, so happy to read how well Ian and the team took care of you. Thank you for sharing your sales experience and thank you for choosing Capital, both are truly appreciated. Enjoy your new Ram truck. Geoff Haw Fixed Operations Manager

January 18, 2023

I am very satisfied with my purchase. Attention to detail in what I wanted and what I did not want was excellent. The purchase was not rushed so I appreciated the patience. More

by Melany.priest
Recommend Dealer
Yes
Employees Worked With
Colin Struth, Melody in finance and Dustin Stone.
Jan 19, 2023 -

Capital Chrysler Jeep Dodge Ram responded

Hello Melany, so glad to read how well the team took care of you and how much you appreciated your sales process. I hope you are enjoying your Wrangler, thank you for choosing Capital.

January 12, 2023

I paid $115,000 for a diesel truck that cannot be operated reliably in cold weather. While waiting in service department for two hours I observed two other diesel owners with the same issue and told More

by Disappointed
Recommend Dealer
No
Employees Worked With
Clint Thompson
Jan 16, 2023 -

Capital Chrysler Jeep Dodge Ram responded

Hello "Disappointed", unfortunately your 1 star review only effects our dealership and not the government or manufacturer that is the root cause of this problem. This problem in not just a Chrysler problem either. Ford, GM, and the heavy-duty industry are all struggling with similar issues caused by the government mandated pollution control systems that use Urea to lower harmful emissions. Our service manager wasn't telling you to crawl under your vehicle at all, he was just letting you know what some inventive owners had done to get around the problem while the industry works on a solution to the problem. I am sorry that you are having issues but again this is not because of our dealership. Geoff Haw Fixed Operations Manager

Jan 16, 2023 -

Disappointed responded

My question to your services manager who I understand to represent Chrysler was “what is being done about the root cause of the problem to rectify it. I was told “nothing, he just does what Chrysler tells him. Some guys are trying to wrap battery blankets around the tanks. I have to go my wife is picking me up in 9 minutes.” Nobody has eluded to Chrysler doing anything about the issue which is what my question was about. Thank you for taking the time to let me in on why my new truck is not running properly. Does Mopar have battery blankets?

Jan 16, 2023 -

Capital Chrysler Jeep Dodge Ram responded

Chrysler, just like the other manufacturers, work on improving anything that is a common issue but to ask us what they are doing about this, we can't tell you. All we can say is they know about the problem. Chrysler does not sell battery blankets, but they are commonly found at many of the aftermarket automotive stores. After your review I did go out and talk with two of our experienced diesel technicians and one of them installed a heater similar to a battery blanket on one of the fleet trucks we deal with and he says the customer hasn't experienced any problems since so it appears that it is a solution to the problem, just not warrantable fix. If you wished to discuss it in more detail, you can speak with our shop foreman who is a highly experienced diesel tech. Hope this helps in some way.

January 08, 2023

Great service friendly staff got me in and out and back on the road with no more issues More

by Aallingham
Recommend Dealer
Yes
Employees Worked With
Paul H, Patrick H
Jan 08, 2023 -

Aallingham responded

Great service helpful staff repaired my vechical and got me back on the road thanks for the help

December 23, 2022

Well you know what I bought a car in December 23 And at 1st I thought I had a good deal there but unfortunately the sales manager and used car departmentry putting everything the blame was on me about how More

by Cliff
Recommend Dealer
No
Employees Worked With
Mark,Amy,Jennifer
Jan 02, 2023 -

Capital Chrysler Jeep Dodge Ram responded

Elated to read that we could help you out Cliff. Thank you for taking the time to post your sales experience and thank you for choosing Capital, both are greatly appreciated. I will be sure to make the team aware how happy you are. Geoff Haw Fixed Operations Manager

December 20, 2022

Service Advisor not very friendly at all. No return call from manager regarding issue with billing More

by Nikki
Recommend Dealer
No
Employees Worked With
Paul H
Dec 22, 2022 -

Capital Chrysler Jeep Dodge Ram responded

Hello Nikki, sorry for the late response, minus 33 on the temperature gauge makes everything crazy around here. I believe our service manager Clint Thompson has reached out to you. I hope he can be of some help. Geoff Haw Fixed Operations Manager

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