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Capital Chrysler Jeep Dodge Ram

Edmonton, AB

4.3
1,593 Reviews
Call Dealership (780) 435-4711
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1311 101 St. SW

Edmonton, AB

T6X 1A1

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1,593 Reviews of Capital Chrysler Jeep Dodge Ram

August 15, 2024

Efficient and on time, always calls to update on the vehicle and staff is sweet More

by Kdube
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa gamblin
Report | Print
Aug 16, 2024 -

Capital Chrysler Jeep Dodge Ram responded

We appreciate you taking the time to share your service experience with us. I will be sure to make the team aware of your review and we hope we can help you again in the future. Thank you for choosing Capital. Geoff Haw Fixed Operations Manager

August 13, 2024

Alway a great experience at Capital. Service is friendly and knowledgeable. Would highly recommend this dealership More

by brendahouse
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul H
Report | Print
Aug 14, 2024 -

Capital Chrysler Jeep Dodge Ram responded

Hello Brenda, thank you so much for sharing your service experience with us and thank you for choosing Capital, both are genuinely appreciated. Geoff Haw Fixed Operations Manager

August 13, 2024

What can I say, great service, great work and great people. Service is second to none More

by Joedrover
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul H
Report | Print
Aug 14, 2024 -

Capital Chrysler Jeep Dodge Ram responded

We appreciate you taking the time to share your service experiences with us Joe. I will be sure to make your advisor Paul and the rest of the team aware of your post and we look forward to the next time we can help you. Thank you for continuing to choose Captial for your vehicle needs. Geoff Haw Fixed Operations Manager

August 08, 2024

Took my truck in for an inspection and it was showing one code, misfire on cylinder 5, but ran good . Picked it up and now it's almost undrivable. More

by Darcy.n.payne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Paul H
Report | Print
Aug 12, 2024 -

Capital Chrysler Jeep Dodge Ram responded

Hello Darcy, you brought your vehicle in for us to diagnose your misfire, but it turns out the repairs needed weren't just an easy fix. When we eventually got to the root of the problem we found that you needed a cam, lifters, and your heads to be sent out to be planed. There was metal in your oil as well from the lobes being worn off. You chose not to complete these repairs, and I don't doubt that your truck runs worse than it did when it came in. These worsened symptoms would have happened to your vehicle in a short period of time on its own, but pulling things apart to diagnose the problem and putting it back together unrepaired acted as a catalyst for these symptoms to show up sooner. I am sorry you are unhappy with your visit, but I hope my explanation has helped in some way. PS. We would be willing to work with you on pricing for the needed repairs or putting in a used engine. If this interests you, please get in touch with Paul and we will see what we can come up with. Geoff Haw Fixed Operations Manager

August 08, 2024

Had to leave for trip, left truck for oil change, offered to drive me to airport and pick me up from airport. Amazing service. Thank you More

by M.White
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Catherine Steeves, Patrick H, Cherie Singleton, Lisa Macrae
Report | Print
Aug 08, 2024 -

Capital Chrysler Jeep Dodge Ram responded

Hello Matthew, I am glad that some of the services we do made things easier for you. Thank you for sharing your service experience with us and thank you for choosing Capital, both are genuinely appreciated. I hope you continue to use us for your vehicle needs in the future. Geoff Haw Fixed Operations Manager

August 07, 2024

Dealership promo and exclusive discounts saved the motorist for the maintenance ot the car.Also free inspection i like a lot. More

by Eddie
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aditya Kumar
Report | Print
Aug 08, 2024 -

Capital Chrysler Jeep Dodge Ram responded

So happy you're happy Eddie. Thank you for sharing your service experience and thank you for choosing Capital, both are greatly appreciated. Geoff Haw Fixed Operations Manager

August 07, 2024

Sign in efficient Good shuttle service Services completed on time Service work explained to my satisfaction More

by DC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul H
Report | Print
Aug 07, 2024 -

Capital Chrysler Jeep Dodge Ram responded

Thank you for sharing your service experience and thank you for choosing Capital, both are truly appreciated. Geoff Haw Fixed Operations Manager

August 07, 2024

Absolutely helpful. No doubt a great bunch of staff members and willing to help out when ur in a bad pinch. More

by unbreakablefarmer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul H
Report | Print
Aug 07, 2024 -

Capital Chrysler Jeep Dodge Ram responded

Glad to read how happy you were with your recent service visit. I will be sure to make your advisor Paul and the rest of the team aware of your post, and we hope you think of us if you are in a bad pinch again. Thank you for choosing Capital. Geoff Haw Fixed Operations Manager

August 02, 2024

My 2003 dodge ram van 3500 was towed to this dealership on sunday June 30th and I was told about the ciber attack and they could not do much for now. Thaks to there doagnostic I was able to order my own pa More

by ouellj2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick H
Report | Print
Aug 06, 2024 -

Capital Chrysler Jeep Dodge Ram responded

Thank you for sharing your service experience and thank you for your understanding during our computer outage. I am happy to read that your van is repaired and back on the road, and I will be sure to pass along your thanks to Nathan. Geoff Haw Fixed Operations Manager

July 31, 2024

Service not good. Charged for 2 months old truck. Not impressed. We bought 2 brand new trucks from them but not satisfied with their service. Salesman was amazing thou More

by csgill87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Patrick H
Report | Print
Aug 01, 2024 -

Capital Chrysler Jeep Dodge Ram responded

We use all reviews to either validate a job well done or to make improvements when needed. Unfortunately I can't do either one without a name that allows me to look into the particulars. If this is a valid review please email me you first and last name that was used when you were dealing with us, your contact information, and any details you could share with me as to why we didn't meet your expectations, and I will look into your concerns. My email address is ghaw@capitaljeep.com. Geoff Haw Fixed Operations Manager

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