Capital Chrysler Jeep Dodge Ram

Capital Chrysler Jeep Dodge Ram responded

Hello Todd, I would like to look into your concerns for you but unfortunately you're not the only Todd in our database. Please email me your full name along with you contact information so I address this and have someone reach out to you. My email address is ghaw@capitaljeep.com Geoff Haw Fixed Operations Manager

Capital Chrysler Jeep Dodge Ram responded

Thank you so much for sharing your service experience with us and thank you for choosing Capital for your vehicle needs, both are truly appreciated. Geoff Haw Fixed Operations Manager

Capital Chrysler Jeep Dodge Ram responded

You are most welcome. I will make Paul and Melissa aware of how happy you were with their customer service, and we hope we can help you again in the future. Thank you for choosing Capital. Geoff Haw Fixed Operations Manager

Capital Chrysler Jeep Dodge Ram responded

We use reviews as a way of validating a job well done or to improve when necessary, but I can't do either without knowing who the customer is. I tried looking for a last name of Latimer and nothing came up with recent history, and the employee you chose hasn't worked for us in some time. If you have posted this in error we kindly ask you to remove your review. If this is a valid review please email me the name used when you were here along with your contact information and we would like to get this corrected for you and moving forward. My email is ghaw@capitaljeep.com. Geoff Haw Fixed Operations Manager

Capital Chrysler Jeep Dodge Ram responded

Hello Ky, this isn't normally how we do business. You have had eleven prior visits with us with no problems. Unfortunately, we had some jobs that normally don't take long to do, that turned out to be more than expected and were carried over from the day before. This pushed your job back which was going to hit the shop just around the time you showed up. I know this inconvenienced you though, so if you are interested we would be willing to valet your vehicle back and forth for you, and do the inspection you requested for free. Your advisor did try to call you to discuss this but was unable to get in touch with you. If this offer does interest you, please contact your advisor Paul or our service manager Clint Thompson and they will make the arrangements. Once again, sorry for the inconvenience. Geoff Haw Fixed Operations Manager

Capital Chrysler Jeep Dodge Ram responded

Hello Cole, we hope you are enjoying your newly purchased Durango and 3500, and we wanted to say how much we appreciate you taking the time to share your sales experience with us. Thank you for choosing Capital and I will be sure to make the team aware of your post. Geoff Haw Fixed Operations Manager

Capital Chrysler Jeep Dodge Ram responded

Hello Salty, this does not sound like us, and I have checked with all the advisors, including our fleet manager, and no one recognizes this scenario. I have no way to verify your post as you have obviously not used your real name. If this is a valid review, I would like to look into this and get in touch with you to discuss in further detail. Please email me the name used when you were in here, along with your contact information and I will address your concerns for you. My email is ghaw@capitaljeep.com. If you have errored and you were not dealing with Capital, I kindly ask you to remove your review. Thank you in advance. Geoff Haw Fixed Operations Manager

Salty responded

So are you thinking I didn’t know where I went? deny and gas light the claim? I want to be anonymous… When I provide you with the hand written invoice for $687.00 from 6/27/24 what’s your response to bury this complaint- free car wash? Free Oil change? How about check your staff and acknowledge I had poor service and apologize. Statement’s where made that were not kept - liberties were taken with a clients vehicle without permission- unappreciated jokes about extra costs on a customer that was having a hard time with one of your products were made that were not appreciated. Own it. Unpleased Client Dodge Ram User

Capital Chrysler Jeep Dodge Ram responded

So happy your happy W.T. I will be sure to make Patrick and the team aware of how pleased you were with the customer service you received. Thank you for trying us and we look forward to helping you again in the future. Geoff Haw Fixed Operations Manager

Capital Chrysler Jeep Dodge Ram responded

I am happy that our team provided you with great service, and I am truly sorry about the phones not being answered. This is not typical, we have been without a working phone system since Friday, August 16th, and it has greatly impacted our business. Our IT team has been working on a fix and we have been trying to deal with the situation the best we can. If you don't mind me asking, if you got through to leave a message do you recall the name on the voicemail message so I can try to determine what happened in your case. Thank you for choosing Capital, and we will be better when your vehicle needs our help in the future. Geoff Haw Fixed Operations Manager

Capital Chrysler Jeep Dodge Ram responded

We appreciate your business and your recommendations, and we are happy that you shared your experiences with us. Thank you for continuing to choose Capital for your vehicle needs. Geoff Haw Fixed Operations Manager