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Capital Chrysler Jeep Dodge Ram

Edmonton, AB

3.9
1,333 Reviews

1311 101 St. SW

Edmonton, AB

T6X 1A1

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1,333 Reviews of Capital Chrysler Jeep Dodge Ram

May 13, 2022

Capital has a great service team. Paul is the man. Capital has the best technicians out there. More

by M_Fed
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul El-Hayek
May 16, 2022 -

Capital Chrysler Jeep Dodge Ram responded

Thank you so much for your review of our service department and thank you for continuing to choose Capital, both are greatly appreciated. Geoff Haw Fixed Operations Manager

May 10, 2022

Paul has excellent costumer service. Always very helpful and very nice. And always takes the time to explain More

by patiichacon
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul El-Hayek
May 11, 2022 -

Capital Chrysler Jeep Dodge Ram responded

Hello Patricia, thank you for taking the time to post your experience with our service department and Paul in particular. He speaks highly of you and your husband as well. We look forward to helping you again and thank you for choosing Capital. Geoff Haw Fixed Operations Manager

May 14, 2022 -

patiichacon responded

I am so happy to have you guys especially Paul is very helpful person and kindly because I spoke a little bit English he took time for explain what happened with my car, thanks.

May 10, 2022

Much better than the last time. The service advisor (John I think his name was) was great to deal with and very engaged. Did a synthetic oil change, and a coolant flush, which fixed More

by Jeff
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John - in service sept. , Geoff Haw
May 11, 2022 -

Capital Chrysler Jeep Dodge Ram responded

So happy to hear that everything was much better this time Jeff. We aren't perfect but we listen and are constantly striving to improve. Thank you for your previous feedback and thank you for continuing to choose Capital. Geoff Haw Fixed Operations Manager

May 10, 2022

Excellent service, the staff were very knowledgeable, friendly and professional. Shuttle service was excellent! Highly recommend this dealership and will return in the future. More

by karenG
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John
May 11, 2022 -

Capital Chrysler Jeep Dodge Ram responded

I am glad everything went well for you Karen, I will make sure that John and the rest of the team are aware how happy you were with the service you received. We look forward to seeing you again, thank you for choosing Capital. Geoff Haw Fixed Operations Manager

May 10, 2022

Patrick was excellent in helping take my car in and getting my 2 recalls processed on my Jeep Grand Cherokee. Quick service and it was all great. More

by George Moussa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick El-Hayek
May 11, 2022 -

Capital Chrysler Jeep Dodge Ram responded

Thank you for taking the time to post your service experience George. I am happy to read how well Patrick and the rest of the team took care of you and your vehicle. We hope to see you again, thank you for choosing Capital. Geoff Haw Fixed Operations Manager

May 05, 2022

$2300 bill with no repairs, $185 in labour alone to replace two spark plugs on a 2012 Jeep Grand Cherokee 5.7 hemi. Had a miss fire trouble code that needed attention & was told pulling the head off wo More

by RCStephens
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Patrick El-Hayek
May 10, 2022 -

Capital Chrysler Jeep Dodge Ram responded

Robin, this is a very oversimplified explanation of your visit here. You authorized removal of a cylinder head for diagnosis of a misfire which we did. We confirmed the camshaft and lifters needed replacement. You were then given a quote for repair taking into account that the engine was already half torn down. You decided not to repair the engine and wanted it re-assembled with the damaged components. This re-assembly required labor as well as parts to do. Typically if a customer wants an engine torn down for diagnosis, it is because they intend to fix the concern once in there. You were billed appropriately for the removal and replacement of an engine cylinder head because that is what was done to your vehicle at your request.

May 10, 2022 -

RCStephens responded

I was told removing the head was only an extra hour of labour charge over completing the compression test. Not a lot of people have or want to spend an extra $7000 to replace a camshaft on a 2012 Jeep. If I was told about this cost upfront (which is a very common fault of these hemi engines after doing dome research) I would not have removed the head, just completed the compression test & saved $2000. Furthmore how do you justify charging $185 in just labour to replace two spark plugs in the same cylinder, this is a 5 minute job?

May 12, 2022 -

Capital Chrysler Jeep Dodge Ram responded

The $185 was not just for replacing the spark plugs, but also the diagnosis involved in eliminating the rest of the ignition system as well as the fuel system as the potential cause of the misfire.

May 12, 2022 -

RCStephens responded

It does not state that anywhere on my bill, I also paid $150 for a 85 point inspection, so an 85 point inspection does not cover the fuel or ignition systems? I overheard one of your employees bragging how Capital was the #1 rated dealer in Alberta, when he asked rated for what the employee stated profit, I see why that is.

April 29, 2022

Great service. Excellent salesman Oz Nashman! Excellent customer service. They treated us efficiently and with little time spent. More

by Laverne.arcand
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oz Nashman & Mya
Apr 29, 2022 -

Laverne.arcand responded

Thank you to Oz Nashman & Mya for their overwhelming support and assistance with the purchase of a 2022 Jeep!! Great job! Excellent service!

Apr 29, 2022 -

Capital Chrysler Jeep Dodge Ram responded

Hello Laverne, we are very happy to read how much you enjoyed your sales experience with Oz and Mya. I will make sure that both are aware of your review as they strive for this type of experience with all their customers and they will be proud to know how pleased you were with yours. Enjoy your Jeep and thank you for choosing Capital. Geoff Haw Fixed Operations Manager

April 27, 2022

Great service, in and out and back in the road within the day!! Thx guys!! More

by Kyle
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul El-Hayek
Apr 28, 2022 -

Capital Chrysler Jeep Dodge Ram responded

You are most welcome Kyle, I will be sure to make Paul aware of your post and how happy you were with the service you received. We hope we can help you again in the future and thank you for choosing Capital. Geoff Haw Fixed Operations Manager

April 21, 2022

Very good service and staff also very good helpful clean environment everything very good i like it More

by Satnam Bhullar
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jaspreet Kaur
Apr 22, 2022 -

Capital Chrysler Jeep Dodge Ram responded

Thank you for posting your sales experience Satnam and thank you for choosing Capital, both are very much appreciated. Geoff Haw Fixed Operations Manager

April 21, 2022

Don’t buy a vehicle here unless you want to be hounded with in one week of purchase and every week following by their marketing asking for you trade it in. Doesn’t matter if you ask to be removed from the More

by jbwilson1972
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sales and marketing
Apr 22, 2022 -

Capital Chrysler Jeep Dodge Ram responded

Hello Jeff, we document all our customer contacts and in the 2 years you have owned your vehicle we have sent 3 emails, called twice, and sent no text messages. That being said, you were not on the do not call list. We have now updated this for you so you should have no further problems. Geoff Haw Fixed Operations Manager

Aug 09, 2022 -

jbwilson1972 responded

Hey Geoff.. seems Britney did get your message and what a surprise another txt today.. how your team wanna buy my truck. Guess what I sold the truck and got a ford ! I will now be filing a harassment claim against your dealership!

Aug 09, 2022 -

jbwilson1972 responded

Dear all readers stay away from this place ! Even removing yourself from their head office, dealership, means nothing.. be prepared to be harassed non-stop.

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