Capital Chrysler Jeep Dodge Ram

the biggest waste of time ever spent!!!!!!!!! i went in last Saturday "big sale promo" what a joke! nobody could give answers to any question I asked and just past the buck to another department! i went in last Saturday "big sale promo" what a joke! nobody could give answers to any question I asked and just past the buck to another department! they even put my name up on the wall of sales lol when I didn't even sign on the dotted line what a joke. I even gave them the heads up on the following Monday that I wasn't interested in buying the truck anymore and then the text messages phone calls telling me that they worked their butts off to get me a deal i waited till 8pm on that Saturday and still nobody knew anything. so i gave them the heads up on Thursday that ill be in on this Saturday morning to pick up my deposit. show up this morning talked to the sales manager and still waited half an hour for him to come back and tell me I have to come back on Monday to pick up my deposit. good job capital lol what a joke! More

Questionable devious trade practises Am a senior manager for a large oil field corporate company responsible for over $120M purchases a year. As part of my budget I have been involved wit Am a senior manager for a large oil field corporate company responsible for over $120M purchases a year. As part of my budget I have been involved with buying loads of vehicles from a local dodge dealership but did not want to go to the same dealership to purchase my personal vehicle due to ethical reasons. I thus went to Capital Chrysler jeep as a walk in customer. Was shopping for a jeep grand cherokee vehicle for myself. Saw an add on the capital chrysler jeep website advertizing over thirty used 2015 jeeps grand cherokee's for around $31K + canadian. Visited the capital dealership recently. Showed the salesman the details of the 3 jeep grand cherokees I was interested in as advertised on their web site. He took my details, made me fill out and sign the paperwork including my sin# and after which asked if II was going to buy "today" or just test drive! Sales person asked if I was buying with a trade in or without a trade in vehicle. I answered am serious and have a trade in vehicle - was planning to buy today if the car and pricing was right on the trade in or without the trade in. Sales person then went on to take the paperwork to his manager. 20 mins later he returned to inform me none of the vehicles advertised were available for sale. He showed me another JGC for $31445 - for slighly higher mileage and with huge stickers all over it for pricing of $31445. I test drove it and found it hand questionable road holding...or mechanical soundness and was not happy. After the test drive and conferring with his manager the sales person came back to inform me the vehicle i test drove was suddenly NOT for sale- as it was wrongly priced - it was actually for 34K instead!! He suggested an alternative...brought another JGC vehicle with much higher mileage but they would give me a smoking deal for the vehicle. I declined...to test drive it , listen to their smoking deal...or to further pursue purchasing a vehicle from them. I certainly recognise a con when I come across one!! The sales manager came to talk to me after i made my feelings known. I told the manager they were taking me for a ride and I wouldnt be buying from them and left. To put things in perspective - clearly the dealership was trying to sell me their cheapest vehicle for their highest price to offset my trade in price! Simple...but I caught onto their act! I will never recommend this dealership to my friends or deal with them on a professional level. More

A Pleasure to Purchase at Capital After shopping the entire city for a van, test driving everything in Edmonton and dealing with other local dealerships we settled on dealing with Jade After shopping the entire city for a van, test driving everything in Edmonton and dealing with other local dealerships we settled on dealing with Jade Siffledeen at Capital Motors for a few important reasons. Shopping around is important to me and my wife, getting a straight answer to the vehicles history and getting a fair deal is paramount. Jade was able to deliver on all points without the pressure and other tactics that sometimes enter the deal. All the Capital staff were friendly and understanding of our restless 2yr old... let us make an informed decision at our own timetable. More

Do not buy a vehicle at this dealership Once they get the papers signed it's the bums rush, they are rude, unhelpful shisters, extremely bad car buying experience,they should be selling time Once they get the papers signed it's the bums rush, they are rude, unhelpful shisters, extremely bad car buying experience,they should be selling time shares in Mexico, I would tell anyone to avoid this dealership, I'm going to boycott dodge completely. I am adding to this review, again no customer service, we bought the gold plus warranty, while looking at it realized some things on it were incorrect, like mileage and tire size, cannot get any help to fix it, no one answers by phone or email they are rude and stupid, can't even get the papér work right, bad dealership do not go there to buy a car More

Relatable, amazing customer service! I went with the same expectation that I have always had. That I was not going to be happy when I left. However, I did leave very happy, and was trea I went with the same expectation that I have always had. That I was not going to be happy when I left. However, I did leave very happy, and was treated with utmost respect and kindness from the time we entered the dealership, and for the entire 3 hours I made the poor salesman work for my business. Everyone in the dealership was happy to be there and there was a fun atmosphere taking place on this particular Saturday. I was never once made to feel like an 'idiot' for the negative equity in my trade-in, that is something I had previously experienced at other dealerships, which had left a very sour taste in my mouth. I also expressed how I felt about finance people, and their changing attitudes when you don't buy their wares. I was really happy with how polite and nice the finance girl at Capital was, even after I declined most of her products. Our 4 yr old son cruised the dealership for several hours while we "wheeled and dealed" he was high fived and teased by multiple staff members. They included him in popcorn making, spoiled him with little trinkets and treats and he never had a dull moment the whole time we were there, making it easier for us to go about our business. More