Capilano Audi

Replaced damaged tire Richard in service was very helpful in providing number to call to arrange service of replacement of the damaged tire with the spare. Which in turn re Richard in service was very helpful in providing number to call to arrange service of replacement of the damaged tire with the spare. Which in turn required the information off the tire for Richard to promptly order a replacement tire and he suggested I bring the wheel to the shop so when the new tire arrived they could immediately mount and balance it. By 3 pm Richard call to advise the car would be ready by about 3:30. After about a 15 minutes I drove away with new tire and washed car. Excellent staff and service. More

Turned a potential problem to a win I was not entirely satisfied with my initial vehicle purchase due to some miscommunication. The staff and management was very willing to help me resol I was not entirely satisfied with my initial vehicle purchase due to some miscommunication. The staff and management was very willing to help me resolve the problem and find a model that suited my needs and price point. I am very pleased with the new vehicle. I would recommend this dealership for a pleasant buying experience. Thanks for all your help Aaron. More

Awesome car, excellent service! Chris was fantastic to work with. I was indecisive with which model I wanted so he patiently explained all of the three models and we test drove all. Chris was fantastic to work with. I was indecisive with which model I wanted so he patiently explained all of the three models and we test drove all. I finally decided on an A4 and the delivery experience was fantastic. Overall, I highly recommend Chris and Capilano Audi. Rob More

Would recommend my friends Great friendly sales staff and helpful with no pressure to buy. Test drove 3 different cars and finally found the one we want. Herman called the next Great friendly sales staff and helpful with no pressure to buy. Test drove 3 different cars and finally found the one we want. Herman called the next day to follow up. THAT IS SERVICE. More

Purchase of New Vehicle The purchase of the new vehicle was less stressful than anticipated. The salesperson (Herman) and the business manager were professional and provided The purchase of the new vehicle was less stressful than anticipated. The salesperson (Herman) and the business manager were professional and provided information to assist in reaching a decision on purchasing the vehicle. In meeting with the person to finalise the financing found that experience to be simple, easy and had a understanding of the costs. The only piece that was was stressful and not as pleasant was the purchasing of the insurance. While having the insurance agent attend at the dealership was convenient I found the purchase to be rushed with very little explanation as to the coverages and the options that were available. The entire purchase of the insurance seemed to be more about initialing and signing forms as required with very little time spent on explaining what was being agreed to. Overall the entire experience was positive but the insurance process did create some anxiety that was not evident in the actual purchase and finance of the car. More

Great dealership If you are going to spend money getting your Audi serviced this is the place. No complaints, friendly staff , on time and clean orderly place. If you are going to spend money getting your Audi serviced this is the place. No complaints, friendly staff , on time and clean orderly place. More

Outstanding Service Team I have used Cap Audi Service for 10 years on 5 different cars, they are fantastic. They have a great team, but Dan G is a standout employee. He is ult I have used Cap Audi Service for 10 years on 5 different cars, they are fantastic. They have a great team, but Dan G is a standout employee. He is ultra clear, professional and productive and on top of that he is simply a very nice person. More

Great overall service and professional / helpful staff Great service. Friendly . Responsive. Efficient . Courteous and professional Fixed a chipping paint panel as part of a service bulletin. Would rec Great service. Friendly . Responsive. Efficient . Courteous and professional Fixed a chipping paint panel as part of a service bulletin. Would recommend to friends and family. More

Great car buying experience Aaron provide a courteous car buying experience. He was upfront with the information by showing me the Carfax report and the service done on the car Aaron provide a courteous car buying experience. He was upfront with the information by showing me the Carfax report and the service done on the car I was interested in. Everyone I dealt with from Aaron, the sales manager, the gentlemen who prepared my purchase to the woman who drove me to the bank were courteous and professional. A truly enjoyable transaction! More

great experience! I had a great experience with Trevor Smith at the Audi Capilano dealership. He was very kind and worked hard to provide me with information in making I had a great experience with Trevor Smith at the Audi Capilano dealership. He was very kind and worked hard to provide me with information in making the decision to purchase a new Audi. He took the time to review all the features of the new car with me and was very patient! I would highly recommend working with him! More