Capilano Audi

Excellent Salesman (Chris) Great experience at Capilano Audi, highly recommend, Chris Bong is a great salesman, he was professional and very accommodating (excellent communicato Great experience at Capilano Audi, highly recommend, Chris Bong is a great salesman, he was professional and very accommodating (excellent communicator) I have no problem recommending Capilano Audi to friends. More

Emergency service On Friday morning of a long weekend, upon starting my Audi, there was hesitation and delay in the start. As this was prior to service hours and I had On Friday morning of a long weekend, upon starting my Audi, there was hesitation and delay in the start. As this was prior to service hours and I had a few trips to take, I noticed the same issue. I called Capilano Audi and was offered the option to come in the same afternoon. I had one more work shift, was given a ride to work and my car was dropped off later for me. The service was above and beyond and saved me a tremendous amount of trouble on a long weekend when having been careless would have been a big hassle. I was very pleased with the team and grateful for the service. More

Great from the moment I walked in !! Trevor Smith treated me with the most patience and professionalism. I could not be more satisfied with the whole experience ! The car was all that I Trevor Smith treated me with the most patience and professionalism. I could not be more satisfied with the whole experience ! The car was all that I had hoped for and would buy from this dealer again and again ! More

Patience of the salesperson We have a challenging garage and parking spot situation in our complex which makes purchasing a car an interesting exercise!. Everywhere we went we ha We have a challenging garage and parking spot situation in our complex which makes purchasing a car an interesting exercise!. Everywhere we went we had to point out that we could not look at cars over 74 inches wide. After visits to many different car maker showrooms , we narrowed in on the Audi Q 5. Our salesperson was very patient as we had several visits with the car to ensure that the car would fit and not cause traffic back ups as I manoueverd in and out of my parking spot. In addition I was very concerned that I be high enough up in car to mitigate some the of oncoming bright lights. I was given a cart to test drive at night which sealed the decision. The only concern that I had was that upon delivery I found that the car was not as clean as it should have been. ( see the score below for quality of work).They immediately offered to have it recleaned at my convenience. More

Excellent Service - small problem with the courtesy car thou No waiting to drop off or pick up my vehicle after service. Nice courtesy car but did not appreciate the new policy of putting gas in the vehicle bef No waiting to drop off or pick up my vehicle after service. Nice courtesy car but did not appreciate the new policy of putting gas in the vehicle before returning it to the dealership. Would have just preferred paying the $10 at the counter. More

Excellent service, exceptional people I really appreciate Capilano Audi. They are great people providing great service. In their service department I can usually get in to see them very q I really appreciate Capilano Audi. They are great people providing great service. In their service department I can usually get in to see them very quickly, and they will shuttle me anywhere I want to go. I can even book a loaner with enough notice. More

GREAT CUSTOMER SERVICE THE AUDI SERVICE DEPARTMENT ARE VERY PROFESSIONAL. THEY DROVE ME TO THE SEABUS AFTER I DROPPED MY CAR OFF FOR SERVICE. THEY ALSO CALLED ME TO LET ME THE AUDI SERVICE DEPARTMENT ARE VERY PROFESSIONAL. THEY DROVE ME TO THE SEABUS AFTER I DROPPED MY CAR OFF FOR SERVICE. THEY ALSO CALLED ME TO LET ME KNOW WHEN MY VEHICLE WAS READY & OFFERED TO PICK ME UP. MY CAR WAS WASHED & VACUUMED BEFORE IT WAS RETURNED TO ME. More

First visit I came for my first visit to have my car serviced. Allan was pretty helpful and he went into great detail to explain to me about the issues on my car. I came for my first visit to have my car serviced. Allan was pretty helpful and he went into great detail to explain to me about the issues on my car. They were also very accomdating because i had a tight schedule and needed the appointment last minute. Luckily i was able to come in right away. All the staff were also very friendly. More

Replaced damaged tire Richard in service was very helpful in providing number to call to arrange service of replacement of the damaged tire with the spare. Which in turn re Richard in service was very helpful in providing number to call to arrange service of replacement of the damaged tire with the spare. Which in turn required the information off the tire for Richard to promptly order a replacement tire and he suggested I bring the wheel to the shop so when the new tire arrived they could immediately mount and balance it. By 3 pm Richard call to advise the car would be ready by about 3:30. After about a 15 minutes I drove away with new tire and washed car. Excellent staff and service. More

First Service on vehicle was great! I was so impressed with the service department at Capilano Audi. They were just excellent with everything. Hoping my next experience is just the same! I was so impressed with the service department at Capilano Audi. They were just excellent with everything. Hoping my next experience is just the same! More