
Capilano Audi
North Vancouver, BC
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1,067 Reviews of Capilano Audi
We had a great experience. Leshauna Kistoo was our sales person - she was both pro-active in sending us information and reactive when responding to questions. We got exactly th Leshauna Kistoo was our sales person - she was both pro-active in sending us information and reactive when responding to questions. We got exactly the car we wanted. The overall experience was great! Thank you! More
I recently had a dispute with Capilano Audi about deficiencies with a pre-owned car. The dispute was resolved several weeks later, when I accepted a flexible credit to buy another vehicle from a diff deficiencies with a pre-owned car. The dispute was resolved several weeks later, when I accepted a flexible credit to buy another vehicle from a different Dilawri dealership. The background to this dispute from my perspective begins when I bought a 2011 Acura MDX Elite on October 22, 2022. Within the first few days and weeks, I had to deal with a series of maintenance and mechanical problems including: a) transmission; b) water leaks, c) vibrating/grinding brakes, and 4) an unknown suspension issue. At the same time, I took the car to be checked by an independent mechanic, to protect my own interest. During the dispute, the dealership disagreed with me and my mechanic, about specific deficiencies. I had to be persistent for the dealership to fix some of the problems at their cost. As a result, I lost confidence in the car and increasingly frustrated with the dealership’s response to my concerns. I returned the vehicle on November 15, 2022, and filed a complaint with the Vehicle Sales Authority. Capilano Audi took the position that the car was safe to drive and all my concerns have been addressed. I had no right to break the sales contract or return the car for a full refund. My position was that I have the legal right to return the vehicle, since it was not roadworthy at the time of the sale. In addition, I argued there was a misrepresentation about the vehicle in the contract, since the dealership’s inspection failed to detect several existing deficiencies. In response, I was offered two options: 1) exchange the vehicle for another one at Capilano Audi; or 2) accept a credit for the purchase of another vehicle at Capilano Audi. Initially, I demanded a full refund. But, I also continued to talk with the sales manager to resolve the conflict. Subsequently, I negotiated a more flexible form of credit, which could be used at other Dilawri dealerships. After I searched the Dilawri web site, Capilano Audi made arrangements, on December 10, 2022, for me to buy a 2016 Acura MDX from Mercedes-Benz North Vancouver. My mechanic and I both like this car. More
Capilano Audi was a phenomenal dealership to work with! The service that we were presented with right from the moment we stepped through the doors was unmatched! They were quick at responding to our The service that we were presented with right from the moment we stepped through the doors was unmatched! They were quick at responding to our inquiry about the ads online! And overall the prices are very competitive and the negotiating process was handled in a very professional way! Thank you Leshauna for providing us with a seamless car shopping experience! We will be back! More
very nice staff always answering questions very polite as well and all the staff is very friendly. Going to come here for my next car as well and will make sure i tell friends and family about this dealershi well and all the staff is very friendly. Going to come here for my next car as well and will make sure i tell friends and family about this dealership as well More
I had a great experience buying my A5 Sportback at this dealership. Product advisor (Leshauna Kistoo) was professional and answered my all of questions. Great Customer Service all around! dealership. Product advisor (Leshauna Kistoo) was professional and answered my all of questions. Great Customer Service all around! More
Lachin was amazing to deal with. Very efficient and knowledgeable. Great experience! Process was very smooth and communication was appreciated. Very efficient and knowledgeable. Great experience! Process was very smooth and communication was appreciated. More
I drove a bit of distance to get to this particular Audi dealership because I found the price to be quite a bit lower than the dealerships closer to me. dealership because I found the price to be quite a bit lower than the dealerships closer to me. More