Capilano Audi

I recently had a dispute with Capilano Audi about deficiencies with a pre-owned car. The dispute was resolved several weeks later, when I accepted a flexible credit to buy another vehicle from a diff deficiencies with a pre-owned car. The dispute was resolved several weeks later, when I accepted a flexible credit to buy another vehicle from a different Dilawri dealership. The background to this dispute from my perspective begins when I bought a 2011 Acura MDX Elite on October 22, 2022. Within the first few days and weeks, I had to deal with a series of maintenance and mechanical problems including: a) transmission; b) water leaks, c) vibrating/grinding brakes, and 4) an unknown suspension issue. At the same time, I took the car to be checked by an independent mechanic, to protect my own interest. During the dispute, the dealership disagreed with me and my mechanic, about specific deficiencies. I had to be persistent for the dealership to fix some of the problems at their cost. As a result, I lost confidence in the car and increasingly frustrated with the dealership’s response to my concerns. I returned the vehicle on November 15, 2022, and filed a complaint with the Vehicle Sales Authority. Capilano Audi took the position that the car was safe to drive and all my concerns have been addressed. I had no right to break the sales contract or return the car for a full refund. My position was that I have the legal right to return the vehicle, since it was not roadworthy at the time of the sale. In addition, I argued there was a misrepresentation about the vehicle in the contract, since the dealership’s inspection failed to detect several existing deficiencies. In response, I was offered two options: 1) exchange the vehicle for another one at Capilano Audi; or 2) accept a credit for the purchase of another vehicle at Capilano Audi. Initially, I demanded a full refund. But, I also continued to talk with the sales manager to resolve the conflict. Subsequently, I negotiated a more flexible form of credit, which could be used at other Dilawri dealerships. After I searched the Dilawri web site, Capilano Audi made arrangements, on December 10, 2022, for me to buy a 2016 Acura MDX from Mercedes-Benz North Vancouver. My mechanic and I both like this car. More

Jae Lee is an excellent and knowledgeable representative to deal with. Happy with the service. to deal with. Happy with the service. More

very nice staff always answering questions very polite as well and all the staff is very friendly. Going to come here for my next car as well and will make sure i tell friends and family about this dealershi well and all the staff is very friendly. Going to come here for my next car as well and will make sure i tell friends and family about this dealership as well More

I had a great experience buying my A5 Sportback at this dealership. Product advisor (Leshauna Kistoo) was professional and answered my all of questions. Great Customer Service all around! dealership. Product advisor (Leshauna Kistoo) was professional and answered my all of questions. Great Customer Service all around! More

Lachin was amazing to deal with. Very efficient and knowledgeable. Great experience! Process was very smooth and communication was appreciated. Very efficient and knowledgeable. Great experience! Process was very smooth and communication was appreciated. More

I drove a bit of distance to get to this particular Audi dealership because I found the price to be quite a bit lower than the dealerships closer to me. dealership because I found the price to be quite a bit lower than the dealerships closer to me. More

Convenience location and good inventory, if you live in Vancouver downtown it worths checking out here in addition to downtown Audi Vancouver downtown it worths checking out here in addition to downtown Audi More

Despite the fact that hard times of covid made everyone’s life hard and most of the people lost their beautiful smiles behind masks, Lachin’s beautiful smile, caring heart and hard working spirit everyone’s life hard and most of the people lost their beautiful smiles behind masks, Lachin’s beautiful smile, caring heart and hard working spirit flipped that page for me. I just went in to Audi located in Automall north Vancouver for a quick consultation to see what my future options are since my lease agreement was expiring. And I left not only with a brand new car but also a fantastic experience. Her honest opinion and her caring personality made my decision very easy. She took care of every little step and followed up with me during the whole process. I couldn’t ask for any better, more professional and hard working sales rep, extremely happy with my experience and highly recommend Lachin More