Capilano Audi

Great Team Very impressed as every department worked to make my experience as effortless and enjoyable as possible. My A4 was very well taken care of and it was Very impressed as every department worked to make my experience as effortless and enjoyable as possible. My A4 was very well taken care of and it was an obvious choice to go to them for my S4 upgrade! More

Service was done promptly and efficiently The staff were friendly and helpful. They attended to a concern I had about the brakes and took care of the problem with no charge The staff were friendly and helpful. They attended to a concern I had about the brakes and took care of the problem with no charge More

Service For Recalls My experience with two recalls for my 2013 A4 could have been better, otherwise my rating would be 5 stars. An appointment for the first recall, the My experience with two recalls for my 2013 A4 could have been better, otherwise my rating would be 5 stars. An appointment for the first recall, the auxiliary heater, was made for January 15, 2018. I received a telephone message the day before reminding me of the appointment. However, when I arrived at the dealership for the service, driving 50 km from White Rock, the part was not available. That recall was done on Oct. 12 during the annual service on the vehicle. Unfortunately the part for the second recall, the after run cooling pump, was not available so the car will need to be returned at a later date. Other than these two glitches my experience with the service department staff has been excellent. Peter Hemmes More

Efficient sales completion The experience was very pleasant and the staff were all very professional, knowledgeable and efficient. No hassle at all. Would probably use them a The experience was very pleasant and the staff were all very professional, knowledgeable and efficient. No hassle at all. Would probably use them again for my next purchase. More

personal and intentive. Sales team was accommodating and were able to readily provide test drive options. The leasing team was efficient and knowledgeable. Leasing options Sales team was accommodating and were able to readily provide test drive options. The leasing team was efficient and knowledgeable. Leasing options were well presented. More

A great experience ..again. As always, a first class experience.in all respects. Honestly,I can find no fault or improvements needed.....a model for other dealers to follow., As always, a first class experience.in all respects. Honestly,I can find no fault or improvements needed.....a model for other dealers to follow., regardless of brand of car sold. Six years of satisfaction, with a nice group of professionals to deal with. Don More

Best Customer Service! My service rep Richard is one of the best customer service reps I've ever had the pleasure to work with. He's always friendly and personable and he g My service rep Richard is one of the best customer service reps I've ever had the pleasure to work with. He's always friendly and personable and he goes over and above the call of duty to help me out with my vehicle whenever I need. The accomadtions he makes for me is one of the key reasons I love my Audi Q5 that much more! He's always aware of time crunches I may have in getting my vehicle back and fits me in for emergencies asap and even makes sure I get a ride without waiting any lengthy time. He always follows up and follows through. I hope I will continue to have the pleasure to work with Richard in the future! More

Excellent Helpful, friendly and knowledgeable service. Fast and convenient leasing process. Right selection with good deal in mind. Thoughtful gift at the end! Helpful, friendly and knowledgeable service. Fast and convenient leasing process. Right selection with good deal in mind. Thoughtful gift at the end! Excellent, excellent and excellent experience. More

Excellent care and service Clean, respectful low-pressure environment to look at cars. Chris was great to us as we navigated the many options around the purchase of our new car. Clean, respectful low-pressure environment to look at cars. Chris was great to us as we navigated the many options around the purchase of our new car. More

Outstanding sales experience My 2018 S5 is the 5th Audi I have acquired from Capilano Audi. Each time, Capilano Audi has worked hard to find me the right vehicle for the right dea My 2018 S5 is the 5th Audi I have acquired from Capilano Audi. Each time, Capilano Audi has worked hard to find me the right vehicle for the right deal. The buying experience is professional from start to finish, and they line up their team and insurance help in a way that gets you in and out as quickly as you need. More