Capilano Audi

seamless i brought my S3 in for it's yearly service and to switch tires over to winter wheels. the whole process was done in under 2hrs. i brought my S3 in for it's yearly service and to switch tires over to winter wheels. the whole process was done in under 2hrs. More

Stress free experience Professional, frienndly people. Very knowledgeable. As well prompt responses when communicated by email. Very good experience. And the car is beauti Professional, frienndly people. Very knowledgeable. As well prompt responses when communicated by email. Very good experience. And the car is beautiful. Just what I wanted. Many thanks More

Q7 Purchase I had excellent service from everyone I dealt with at dealership. They were very friendly and helpful with any questions or requests I had. I look for I had excellent service from everyone I dealt with at dealership. They were very friendly and helpful with any questions or requests I had. I look forward to dealing with them in the future. More

Excellent Service! Jae was an awesome Audi Brand Specialist! He was very friendly, patient, and attentive. He was the first to greet us in the showroom. We initially wan Jae was an awesome Audi Brand Specialist! He was very friendly, patient, and attentive. He was the first to greet us in the showroom. We initially wanted to take a look at a used Audi, but it was already sold, so we ended up checking out the brand new Audi. Jae informed us about the Q5’s options and features. He also offered us to go for a test drive. He was extremely patient when we were deciding whether we are interested in the Q5 and he was not being pushy or anything. We felt very relaxed talking to him. This is our first Audi purchase and he has definitely provided excellent customer service. He followed up with us even after purchase to ensure that all our questions are answered. We would definitely recommend Jae at Capilano Audi! More

No waiting no fuss Done ahead of schedule and under the estimate cost. Very professional shop. Allan in service very helpful and highly knowledgeable am so glad that I s Done ahead of schedule and under the estimate cost. Very professional shop. Allan in service very helpful and highly knowledgeable am so glad that I switched to Audi. More

As always, Capilano Audi's Service Team Is World Class Came in for my snow tire change over and some other small maintenance items. This is my 5th Audi I have purchased and serviced through Cap Audi, and Came in for my snow tire change over and some other small maintenance items. This is my 5th Audi I have purchased and serviced through Cap Audi, and I have never had a bad experience with the service team. From booking the appointment, getting shuttled to work, to picking up the car, everything was seamless, smooth and professional. More

Annual maintenance at Capilano Audi My Audi Q5 was recently done the maintenance service at Capilano Audi. I am very impressed by the staff at service department. From the booking appoin My Audi Q5 was recently done the maintenance service at Capilano Audi. I am very impressed by the staff at service department. From the booking appointment to car maintenance, the service is seamless and professional. The Staff are very friendly. The shutter service was excellent and super helpful. More

Great Team Very impressed as every department worked to make my experience as effortless and enjoyable as possible. My A4 was very well taken care of and it was Very impressed as every department worked to make my experience as effortless and enjoyable as possible. My A4 was very well taken care of and it was an obvious choice to go to them for my S4 upgrade! More

Service was done promptly and efficiently The staff were friendly and helpful. They attended to a concern I had about the brakes and took care of the problem with no charge The staff were friendly and helpful. They attended to a concern I had about the brakes and took care of the problem with no charge More

Service For Recalls My experience with two recalls for my 2013 A4 could have been better, otherwise my rating would be 5 stars. An appointment for the first recall, the My experience with two recalls for my 2013 A4 could have been better, otherwise my rating would be 5 stars. An appointment for the first recall, the auxiliary heater, was made for January 15, 2018. I received a telephone message the day before reminding me of the appointment. However, when I arrived at the dealership for the service, driving 50 km from White Rock, the part was not available. That recall was done on Oct. 12 during the annual service on the vehicle. Unfortunately the part for the second recall, the after run cooling pump, was not available so the car will need to be returned at a later date. Other than these two glitches my experience with the service department staff has been excellent. Peter Hemmes More