Capilano Audi

Professional, courteous, exceptional client care and service I have had three Audi's from this group over the years, and throughout all my experiences I am treated with utmost respect and courtesy. They go abov I have had three Audi's from this group over the years, and throughout all my experiences I am treated with utmost respect and courtesy. They go above and beyond exceeding my expectations on the few visits I have had (as the Audi is such a reliable vehicle). In fact, I only go in to get my tires changed for the season, and the regularly scheduled maintenance, which they conveniently do at the same time. More

Professional and timely service. Customer focus. It always is a pleasure having my vehicle serviced at the Capilano Audi dealership. Staff are professional, courteous and provide personalized service It always is a pleasure having my vehicle serviced at the Capilano Audi dealership. Staff are professional, courteous and provide personalized service. A very convenient shuttle service is provided to and from public transport in case that a loaner vehicle is not available. Staff also do a very good of cleaning the vehicle before returning it to you. Well done, and thank-you! More

Dealership Review I was greeted in a very professional manner and there was no pressure to purchase a vehicle. Chris was very candid and we consummated a deal. I was greeted in a very professional manner and there was no pressure to purchase a vehicle. Chris was very candid and we consummated a deal. More

Excellent service + I have given the customer service and the employee handling the service a rating of excellent and that should speak for itself. The service visit was I have given the customer service and the employee handling the service a rating of excellent and that should speak for itself. The service visit was handled very professionally and courteously. The only way it would have been better is if the dealership install screens on the east windows so that the waiting area is not in direct sunlight. It make it very hot and uncomfortable in the sitting area. More

Nice Experience! Bobby was very thorough and concise with answers to our questions, as was Matthew and Natalie. All were a treat to deal with and people we would reco Bobby was very thorough and concise with answers to our questions, as was Matthew and Natalie. All were a treat to deal with and people we would recommend to others. More

Very Caring and intuitive. Jae Lee, the product specialist and Ryan the sales manger both were very caring, would follow up on my concerns and paid attention to what was importa Jae Lee, the product specialist and Ryan the sales manger both were very caring, would follow up on my concerns and paid attention to what was important for me and ultimately deliver exactly what I wanted. More

Great overall experience Aaron Li was very helpful and supportive in assisting me through the vehicle purchase process, as well as answering any questions I had about the vehi Aaron Li was very helpful and supportive in assisting me through the vehicle purchase process, as well as answering any questions I had about the vehicle. Even if he did not know the answer, he was very polite and prompt in efforts to retrieve an answer for me. Although the vehicle had some quirks, Aaron was quick to introduce me to Austin and Desmond in service. Not all the quirks were fixed, but they were polite and friendly and fixed what we both found was a "fair" amount for a used vehicle of this age. More

Great team & friendly service!! Capilano Audi’s team delivers their excellent service from purchase to maintenance! I only have positive experiences since my first Audi in 2015 and Capilano Audi’s team delivers their excellent service from purchase to maintenance! I only have positive experiences since my first Audi in 2015 and I continue to keep this relationship with the team. I appreciate how I get treated here as their valued customer. This speaks the volume. Thanks Audi team! More

Great buying experience Helpful, friendly staff who worked hard with me to get a deal done that I was happy with. Easy transaction from start to finish, I love my new Q5. Helpful, friendly staff who worked hard with me to get a deal done that I was happy with. Easy transaction from start to finish, I love my new Q5. Our family’s 3rd purchased vehicle from this dealership- easily best on the North Shore in terms of service, efficiency and friendliness. More

Excellent Experience and Service The staff was extremely professional and helped me select the perfect Audi for my family. I’m completely satisfied and will continue to use Capilano The staff was extremely professional and helped me select the perfect Audi for my family. I’m completely satisfied and will continue to use Capilano Audi . More