Capilano Audi

I am very pleased with their accommodations.They were I am very pleased with their accommodations. They were all helpful &friendly The sales person was very through with explaining what was needed for u I am very pleased with their accommodations. They were all helpful &friendly The sales person was very through with explaining what was needed for us to know. More

Great place to buy a car. Very friendly, accommodating staff, particularly the sales department with people like Aaron Li and Samantha (business office) posses the highest standards of professionalism and staff, particularly the sales department with people like Aaron Li and Samantha (business office) posses the highest standards of professionalism and meet your expectations. Thank you for a wonderful experience! More

Excellent service Desmond really did a fantastic job taking care my car and myself . It was like driving a new car home with the exceptional work done to service and cl Desmond really did a fantastic job taking care my car and myself . It was like driving a new car home with the exceptional work done to service and clean the car. Desmond also carefully explained why all of the gaskets in my engine had to be replaced in my next service. This is my first Audi as I had been driving Volvo vehicles for many years and I had not realized that the gaskets had to be replaced around the 150,000 mile mark. Nevertheless Desmond spent a lot of time going over the details and explaining why the extensive repair was necessary. It does sound like a big job, Desmond is now working on a date for this repair. Thank you Desmond More

Arch was wonderful in keeping me in the loop around a tire issue I had. The service team recognized my need for transportation and promptly organized a vehicle for me. As usual, the service department at tire issue I had. The service team recognized my need for transportation and promptly organized a vehicle for me. As usual, the service department at Capilano Audi is top notch. More

We had an excellent experience. We dealt with Lachin and she was great. We love our Audi Q5 Sline. Thanks to the Capilano Audi Team! she was great. We love our Audi Q5 Sline. Thanks to the Capilano Audi Team! More

Overall Experience The sale representative Tim provided professional customer service and good product acknowledge. However, the finance manager Matt made the confusion The sale representative Tim provided professional customer service and good product acknowledge. However, the finance manager Matt made the confusion while signing the lease contract, he didn't realize my lease payment had included the Audi Care and he was trying to promote this package to me. More

Put customer FIRST. Tim Cheung put my interests FIRST. He spent a lot of time making sure that I got the car that I wanted. He was very courteous and knowledgeable about Tim Cheung put my interests FIRST. He spent a lot of time making sure that I got the car that I wanted. He was very courteous and knowledgeable about all aspects of AUDI and his directives during the test drive were a "deal clincher". Also, the supporting staff were equally helpful. Great team! More

Always courteous and professional. I come from out of town and they always accommodate me with a loaner vehicle. My vehicle was ready when they said it would be, washed and vacuumed! town and they always accommodate me with a loaner vehicle. My vehicle was ready when they said it would be, washed and vacuumed! More

Lachin gave me a fantastic experience. I would definitely recommend her and the team at Audi Capilano for their incredible service. Lachin was went above and beyond, so helpful, patient and understanding. I recommend her and the team at Audi Capilano for their incredible service. Lachin was went above and beyond, so helpful, patient and understanding. I felt 100% confident working with her. Thank you! Liz More

Got an appointment same day. Diagnosed problem in two hours. Fixed issue in less than 24 hours. Covered under extended warranty. Great! And they do this consistently. hours. Fixed issue in less than 24 hours. Covered under extended warranty. Great! And they do this consistently. More