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Capilano Audi
North Vancouver, BC
1,066 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,066 Reviews of Capilano Audi
February 18, 2020
Overall Experience The sale representative Tim provided professional customer service and good product acknowledge. However, the finance manager Matt made the confusion The sale representative Tim provided professional customer service and good product acknowledge. However, the finance manager Matt made the confusion while signing the lease contract, he didn't realize my lease payment had included the Audi Care and he was trying to promote this package to me. More
by lemonjessie
Employees Worked With
Tim Cheung, Tyler Stenson
February 17, 2020
Put customer FIRST. Tim Cheung put my interests FIRST. He spent a lot of time making sure that I got the car that I wanted. He was very courteous and knowledgeable about Tim Cheung put my interests FIRST. He spent a lot of time making sure that I got the car that I wanted. He was very courteous and knowledgeable about all aspects of AUDI and his directives during the test drive were a "deal clincher". Also, the supporting staff were equally helpful. Great team! More
by David
Employees Worked With
Tim Cheung, Samantha Ip, Tyler Stenson
February 16, 2020
Lachin gave me a fantastic experience. I would definitely recommend her and the team at Audi Capilano for their incredible service. Lachin was went above and beyond, so helpful, patient and understanding. I recommend her and the team at Audi Capilano for their incredible service. Lachin was went above and beyond, so helpful, patient and understanding. I felt 100% confident working with her. Thank you! Liz More
by Liz Ayre
Employees Worked With
Lachin Ounchi, Samantha Ip
February 16, 2020
Always courteous and professional. I come from out of town and they always accommodate me with a loaner vehicle. My vehicle was ready when they said it would be, washed and vacuumed! town and they always accommodate me with a loaner vehicle. My vehicle was ready when they said it would be, washed and vacuumed! More
by JaniceParkerWoida
Employees Worked With
Marshall Farrah-Jost
February 12, 2020
Got an appointment same day. Diagnosed problem in two hours. Fixed issue in less than 24 hours. Covered under extended warranty. Great! And they do this consistently. hours. Fixed issue in less than 24 hours. Covered under extended warranty. Great! And they do this consistently. More
by RS7Guy
Employees Worked With
Tim Cheung, Richard Hong, Desmond Ng, Eduard Lyutin
February 12, 2020
My warrantied Q3 has been with service dept for 3 months Absolutely baffled by the lack of customer service. My Q3 has been making an annoying sound in the steering or front wheels for a couple of years. I Absolutely baffled by the lack of customer service. My Q3 has been making an annoying sound in the steering or front wheels for a couple of years. I complained about it every time I brought it in for servicing but they kept saying they couldn’t “replicate” the sound. Skip 2 years ahead, and as my warranty was nearing its end I brought it in again with recordings of the sound, and then “replicated” the sound with multiple different service reps and mechanics. They agreed responsibility to have it fixed under warranty, however at time of writing they have had my car for over 3 months without having fixed the issue. During the last 2 months I have had 2 calls from them to “update” me, one of which was to notify me that the the courtesy car’s insurance had expired. This is the second Audi I have purchased through Cap Audi, and just prior to bringing the car in, I had been contemplating upgrading to an SQ5. Over this past 3 months , I have had more contact from the sales department than the service department. On at least 3 occasions they have returned the car to me, only for the sound to be heard within the first day of getting it back. Absolutely at my wits end as to what to do! It’s incredible that they would have such a lack of care for a returning customer that has already spent about $100,000 with them and that’s was contemplating making another approximately $60,000 purchase (not to mention a previous veh purchased from Cap VW).... A very unhappy and unsatisfied “previous” customer More
by Dave
Employees Worked With
Marshall Farrah-Jost
February 11, 2020
service review usual prompt and courteous service especially enjoyed my shuttle to home and pickup later with Dave---they can be your best salesmen with exposure to usual prompt and courteous service especially enjoyed my shuttle to home and pickup later with Dave---they can be your best salesmen with exposure to e autos More
by dak
Employees Worked With
Dave shuttle driver, Desmond Ng
February 08, 2020
Tim is absolutely fantastic! He is patient and listen for my needs and provided solutions accordingly. Delivery experience was painless and the team ensures that I know how my new car functions. They are awe my needs and provided solutions accordingly. Delivery experience was painless and the team ensures that I know how my new car functions. They are awesome! More
by better.callmike
Employees Worked With
Tim Cheung, Matthew Tarka
February 07, 2020
Great experience, Justin and the team worked with me on every detail, to ensure I received the right vehicle, suitable for my needs. A lot of thought and care was put into this process and it is appreciat every detail, to ensure I received the right vehicle, suitable for my needs. A lot of thought and care was put into this process and it is appreciated. Would definitely recommend them and will look to them in the future. More
by Mike
Employees Worked With
Matthew Tarka, Justin Kimura, Desmond Ng, Marshall Farrah-Jost, Tyler Stenson
