Cambridge Kia

Cambridge Kia maybe doesn't have nothing to do with this my review. Maybe this is all about the managers there. Business manager (Mr Shubham) and General Sales Manager (Mr Cameron), on this place don't dese my review. Maybe this is all about the managers there. Business manager (Mr Shubham) and General Sales Manager (Mr Cameron), on this place don't deserve you as a customer, specially if your credit it is not the best and because of that, duplicates or triplicates their work and then, simply they give up helping you and more, they completely ignore you. They never give me any alternatives to what I wanted and when I told them to go to a used and cheaper car Mr Cameron said yes to me but I knew that he was avoiding me. I only don't know the reason I was treated like this. All these two guys want, it is selling you a car, no matter what, but if you don't have a good credit and the process takes a bit more than normal, like I said, they will ignore you. Simply as this. That was what happened to me despite my previous 3 new cars where bought there. But, don't get me wrong, it was with different people, I mean, different managers. They will never call me for updates, if I was or was not approved, even after I send them whatever they asked me to send. Not even a word. Worse than that, even if you call them, they never answer your call leaving you in hold for several minutes, several times, without success. I got tired of this and one month after, I gave up and went to another place. After all, it was not that difficult to get me approved. I bought my new car last week (a 2025 Kia Seltos EX at a different Kia dealer in less than a week from the moment I start dealing with them, with no worries. So, there are dealers and dealers and of course, managers and managers. If you want to be treated with respect, with people that answer the phone, with people that are cordial, don't go to Cambridge Kia. So, my last words to Cambridge Kia are: THANK YOU FOR ABSOLUTELY NOTHING. More

Horrendous customer service. No one is around to answer, no one calls you back and it's impossible to book service. Tried to get information to fix our Kia (which at 8 years is a No one is around to answer, no one calls you back and it's impossible to book service. Tried to get information to fix our Kia (which at 8 years is apparently 'old' and the lifespan of a Kia). Still waiting at 1.5 weeks to get a trade in valuation. Reception leaves you on a never-ending hold and no one in sales calls you back. Will never buy a Kia again because of this place! More

We were lucky enough to have the pleasure of Henry Patel to assist us in our vehicle search. Immediately, we felt we were in good hands as we felt unpressured and trusted his kind professional and expert m to assist us in our vehicle search. Immediately, we felt we were in good hands as we felt unpressured and trusted his kind professional and expert mannerisms. He answered so many detailed questions and assured us he would do all he could to get us the best vehicle at the lowest price possible. As seniors, we had numerous inquiries and he politely obliged us, spending almost all day going over details, accounting and leasing numbers, researching similar vehicles and matching other dealership prices. We are very grateful for Henry's knowledge and patience for all the time he spent with us, happy to take us for another test drive of our two final choices. All our expectations were exceeded as we felt he was instrumental in our decision to find the perfect vehicle at the lowest price, as well as finding the answers to all our queries. Henry was considerate in outlining everything we need to know, took the time to explain all of the mechanics and computerized systems, even to go as far as pair my cell phone. We thank you Cambridge Kia for hiring such a valuable outstanding employee and allowing us the best car hunting experience yet. Henry, we are extremely grateful for the pleasure of your assistance and service and look forward to seeing you again. We will definitely recommend you to all our friends! Josie & Cyril More

Martin was amazing and inform me and answered all the questions I needed to know. I would definitely deal with him again and will in the future 10 stars in my books!! questions I needed to know. I would definitely deal with him again and will in the future 10 stars in my books!! More

Vanessa was a pleasure to work with, very friendly, down to earth and knowledgeable about each vehicle I viewed. She put me at ease and I didn’t feel overly pressured to make a decision right away. I am ver to earth and knowledgeable about each vehicle I viewed. She put me at ease and I didn’t feel overly pressured to make a decision right away. I am very grateful to have had her as my sales person. I would also like to mention Sal the GM & Shubham the Financial Manager. Both were fantastic to work with and easy to talk to about any concerns. More

Forced to buy addins, the unnecessary ones, over budgeted for around 10k on MSRP. Avoid this dealership at all costs for around 10k on MSRP. Avoid this dealership at all costs More

We just purchased a Kia Seltos with the assistance of Parit Duggal as our sale representative, and I have to say it was a wonderful experience. He is very professional , knowledgeable, as well as friendl Parit Duggal as our sale representative, and I have to say it was a wonderful experience. He is very professional , knowledgeable, as well as friendly and easy to talk to. I definitely recommend him if you are considering buying a car. Our experience with the entire Cambridge KIA staff, was exceptional. We have never had such a great experience like this buying a car in our past. Great job Cambridge KIA team! More

Took our car in for service today, service for window under warranty and brake maintenance. Service was excellent, Jason at the desk with very polite and helpful, and courtesy driver was prompt and also under warranty and brake maintenance. Service was excellent, Jason at the desk with very polite and helpful, and courtesy driver was prompt and also excellent. We were impressed as previously service could have been better. All in all we were very pleased with the whole experience. More

People dont have manners how to deal with customer. beaware please.Read all paper carefully then sign beaware please.Read all paper carefully then sign More

Tied selling! I wasted my time, do not waste your time. Would not sell Carnival unless I purchased extra accessories that I did not want. Do not purchase from Kia I wasted my time, do not waste your time. Would not sell Carnival unless I purchased extra accessories that I did not want. Do not purchase from Kia Cambridge! More