Cambridge Kia
Cambridge, ON
Filter Reviews by Keyword
By Type
131 Reviews of Cambridge Kia
BAD BAD SERVICE!!!! I saw a used car Camridge Kia had for sale in autotrader.ca so I called(Wednesday) and got some information on it. I did some research that night and thought it was a decent price. I call sale in autotrader.ca so I called(Wednesday) and got some information on it. I did some research that night and thought it was a decent price. I called the next day(Thursday) and made an appointment for Saturday to look at the vehicle(still on autotrader.ca). I was quite a long distance from the dealership and told them this, but since I live in a smaller town its harder to find the vehicle you want. Friday morning plans changed and I thought I should go today instead of waiting until Saturday because I didn't want to lose the car, so I decided to take the day off work and go Friday. I called the same salesman Friday morning and told him I couldn't go Saturday but could go today to look at the car, he said that was great. I SPECIFICALLY TOLD HIM WHERE I WAS COMING FROM AND THAT I WAS DRIVING 3 HOURS TO GO THERE so I wanted to make sure the car was still there when I got there. I asked him if he could hold the car for me, he said no that he couldn't because no papers were sign but that there were no appointments scheduled for that day so the car should still be there. I picked my wife up at school after noon and it took us 3 and a half hours with traffic to get there. When we got there I said I was here to see the car, he went to get the keys and came back and said was that the 2010 accent, I said no it was the 2007. He left again to get the keys and came back and said the car wasn't there. I COULDN'T BELIEVE IT, he went and get the sales manager and all they said was "sorry". The sales manager said he didn't take the call so it wasn't his fault...what???? and then he said the car wasn't on autotrader.ca anymore...I told him it was and it was just taken down this morning and I called this morning to make sure the car was still there. They just stared at us and just said sorry. This was their fault, THE CAR HAD SOLD DAYS AGO BEFORE I EVEN CALLED, it wasn't even on the lot. I took the time to write the owner a letter and told him what had happened and he didn't even respond to it. This was terrible service having me drive all that way(3 and a half hours) when I specifically told them I was driving over 3 hours and wanted to make sure the car was there so I wouldn't waste my time and the car wasn't even there when I placed the first call. I would be very careful dealing with this car dealership if this is the way they treat customers. More