Cambridge Hyundai

10 days ago I came to the service with a problem, the problem was found and you told me that in a maximum of 3 days you will receive the part that needs to be replaced and to plan an appointment for serv problem was found and you told me that in a maximum of 3 days you will receive the part that needs to be replaced and to plan an appointment for service. Until this time I have not been called, I left a voice message with the service department and nothing. I am disappointed! More

I never thought this day would come where i have to write a negative review for the dealership. So a Year ago i found out that my Seat when i use the Back support it was making some noises, i’m the regula a negative review for the dealership. So a Year ago i found out that my Seat when i use the Back support it was making some noises, i’m the regular customer of Cambridge hyundai, currently my odo meter has 39K Kms, i do service at every 6K Km, except for 2 services all my other services was done at this dealership, i live far from Cambridge, still i come here for service. At that time i had asked the service rep, she said the part was on backorder and they have ordered it, it could take couple of months to arrive, i waited and in the meantime called 2-3 times, i was told part still hasn’t come. Last week i came for my oil service, i asked same question, they said it looks like the part was never ordered, I didn’t say anything as i was told it will come next week. They gave me appointment for 23rd april 2025 at 7:30, i work on weekdays so i left the car on the previous day i was told it should be ready in 1-2 hour. On 23rd at 11 AM i came to dealership, thinking it will be done, but i was told it will take one more hour… i wasted my 1 hr of lunch, on top of that 1 more hour…. My Supervisors are angry because of this…. In the end, the problem was not solved, they told me everything is done, went to car checked still same issue, i was told by technician that someone misdiagnosed the problem and ordered wrong part and installed it without checking the seat, feels like a rookie mistake. We Pay more at the dealership so there’s no mistakes and everything is genuine —Now today’s scene has changed my perception about hyundai dealership…. Now they gave appointment for tomorrow morning and offered ride to and from home. I live in Kitchener at my friend’s place, i asked for ride back, didn’t get it…. This is what Cambridge Hyundai’s team does to a regular customer? Is this the policy of the service/Parts team? Today you have lost a customer, it could be some hundred dollars worth of money for you, but for me this dealership has lost my trust. More

Maria and Liz are awful to deal with, no respect for customers time. We dropped off our vehicle with them for an 8am appt. We called around 3:30 to get an update and they informed us that they didn’t customers time. We dropped off our vehicle with them for an 8am appt. We called around 3:30 to get an update and they informed us that they didn’t know where my keys were, and they could hopefully get us in by the end of the day. There was several situations that occurred following that, that proved their lack of communication and understanding of what a consumers expectations are. More

Friendly staff, clear communication, no pressure, fast paperwork, honest pricing, clean facility—felt respected, informed, and excited driving away. paperwork, honest pricing, clean facility—felt respected, informed, and excited driving away. More

It was a good experience they informed me about the issue very well as well very well as well More

I used it for service, and would recommend to any Hyundai owner. Clean, efficient and well run. owner. Clean, efficient and well run. More

Friendly customers service agents Quick availability for service Able to do unscheduled service immediately after service check showed additional work needed to be done service Able to do unscheduled service immediately after service check showed additional work needed to be done More

Had a wonderful experience at the first service of my hyundai tucson. The service was quick and done in a professional manner. I highly recommend Cambridge Hyundai to avail quality service there. hyundai tucson. The service was quick and done in a professional manner. I highly recommend Cambridge Hyundai to avail quality service there. More

Usually all is well when visiting for any service work This time the visit did not go as well as expected Had a service appointment to have the snow tires switched out I arrived on time and asked how This time the visit did not go as well as expected Had a service appointment to have the snow tires switched out I arrived on time and asked how long the switch would take and was informed approx one hour and said I will wait THREE HOURS LATER the work was completed with no explanation for the delay But they did apologize when I was paying the bill More

Excellent friendly service with a nice waiting area. Hayley was helpful and friendly. Would always recommend this dealership. Hayley was helpful and friendly. Would always recommend this dealership. More