Cambridge Hyundai

Unfortunately didn’t have a good experience. The staff were incredibly disrespectful. We had to get our engine replaced as there was a recall and once they did it, the car had issues where it wo The staff were incredibly disrespectful. We had to get our engine replaced as there was a recall and once they did it, the car had issues where it wouldn’t start. It was a hit or miss when the car would turn on. We went back and they said that it wasn’t their fault and that there was nothing wrong with it …. Which is weird because right up until the time of the engine replacement, I never had issues with the car starting. They said they didn’t touch the starter but when your engine is getting replaced, you have to disconnect everything. Sooooo, it’s really unfortunate. They also told me that I can replace the starter and I asked them if they can confirm if that’s the issue and they said no. And you would think it ends there… but no. My mom went to pick up the car and she was inquiring about the issue and they LAUGHED IN HER FACE? Also the first time the car wouldn’t start, I called the dealership and they told me I have to pay out of pocket and tow the car there… which is insane because they created this issue and now I have to pay out of pocket?? The worst part is that when I was calling about this I was speaking to the receptionist and asked if they can tow it (which they refused) she ended up telling me “you’re wasting my time, if you want help then tow your car here.” And HUNG UP ON ME. unreal!!!!!!!! Will never be coming back and I will be switching locations. I hope they get their staff retrained or replaced all together. They also said that the engine replacement would take only a couple days which I thought was weird but I ended up planning accordingly to that and then they ended up telling me it would take over a month. I simply think they don’t know what they’re doing. More

Check in with the garage excellent and service with Haley all excellent work done on time shuttle service and or Uber very efficient all good all excellent work done on time shuttle service and or Uber very efficient all good More

They said I declined a service and I didn’t. When checking to see if it was done it was. So I’m not sure why I keep getting these emails saying I declined. When checking to see if it was done it was. So I’m not sure why I keep getting these emails saying I declined. More

Situations with vehicle I just purchased came up and were resolved promptly. Customer service was great. resolved promptly. Customer service was great. More

Cambridge Hyundai made sure I received the vehicle I wanted with everything done to make sure I had no issues. They took the time to do it right. wanted with everything done to make sure I had no issues. They took the time to do it right. More

Staff is friendly, personable and professional. It’s SO refreshing to see that the Cambridge dealership hasn’t been taken over by foreigners as have all the Durham locations. It’s SO refreshing to see that the Cambridge dealership hasn’t been taken over by foreigners as have all the Durham locations. More

Excellent service. Payed close attention to detail, pleasant waiting environment and went the extra mile with a complimentary wash Payed close attention to detail, pleasant waiting environment and went the extra mile with a complimentary wash More

Easy to talk too and efficient and had the work completed as promised . Lots of reminders for my appointment. as promised . Lots of reminders for my appointment. More

They didn’t take the appropriate amount of time to explain what was in a report. Instead they just sent an email and expect us to be able to interpret the random codes within it. The pricing is super explain what was in a report. Instead they just sent an email and expect us to be able to interpret the random codes within it. The pricing is super high to perform a standard diagnostics which is such a rip off. I would recommend the dealer or Hyundai again as this experience shows me they do not stand by their product. More

Raobrinder was very professional, he was very informative about all the required service to be done. I went by his recommendation. He is very trustworthy in the process. I have been going to Cambridge Hyunda about all the required service to be done. I went by his recommendation. He is very trustworthy in the process. I have been going to Cambridge Hyundai from June of 2019, he is the best person i have met in the service department at Cambridge hyundai. The shuttle was on time and Car was ready by the promised time. More