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Cambridge Centre Honda
Cambridge, ON
403 Reviews
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403 Reviews of Cambridge Centre Honda
February 28, 2018
Comfortable, no pressure,knowledgeable friendly From the moment I met Danielle I felt comfortable which I did not at the other dealerships I had visited. She took the time to answer all my questions From the moment I met Danielle I felt comfortable which I did not at the other dealerships I had visited. She took the time to answer all my questions about the two vehicles I was looking at but I wasn't sure which one I wanted or indeed if I wanted to buy either and I told her this. At no time did I feel pressured or that I was wasting her time. She talked with me as if I was the only person that mattered to her at that time. There was no hipe and no b.s. I had a similar experience with Scott. Michelle was extremely helpful when she was showing us all the options on the car. She was very patient and not condesending. My daughter said I would like dealing with the people at this dealer because she has been with them for 13years. We are very happy we went there. More
by Excellence shows
Employees Worked With
Danielle Shannon, Tony Recine , Scott McCracken , Michelle Payne
February 18, 2018
Totally satisfied customer I recently leased a new Honda HR-V, Everyone I dealt with at the dealership was professional,knowledgeable and helpful. This includes Stan my sales re I recently leased a new Honda HR-V, Everyone I dealt with at the dealership was professional,knowledgeable and helpful. This includes Stan my sales rep. who laid out options and answered any questions fully. Colin reviewed the lease options and after some discussion we agreed on the term of the lease. When I took delivery of my car Tanja was most helpful in walking me through all the features. The interaction with all was pleasant. Most importantly I enjoy my new Honda HR-V More
by Edith007
Employees Worked With
Tanja ( five star ), Stan Sanchez, Colin Nicholls
February 13, 2018
Great Dealership! Our overall experience was excellent! This is the second time we have dealt with Marci and we think she is great! Tanya did a great job explaining a Our overall experience was excellent! This is the second time we have dealt with Marci and we think she is great! Tanya did a great job explaining all the vehicle features Tony did a quick & excellent job of explaining &'wrapping up the deal!! More
by zipper1494
Employees Worked With
Tony Recine , Marci Baker
February 10, 2018
Surprisingly condescending and poor. I am a long time Honda customer, and moved recently from Mississauga Honda to you. Thus far, I have been extremely impressed by your service levels in I am a long time Honda customer, and moved recently from Mississauga Honda to you. Thus far, I have been extremely impressed by your service levels in every way. But today (Saturday, Feb 10) was different. It has to do with the Service Advisor manning the desk at around 11am/Feb10. (Did not get his name, but he was wearing a red toque). Your other Service Advisor John Soares was within earshot. I came in for three things: 1. Servicing the battery terminal recall 2. Checking my windshield wiper system as they were malfunctioning. (I drive long distances everyday, so this is very important for me.) 3. Replace my wiper blades with genuine Honda parts On the first issue, even before he did anything, his first answer was, "We don't carry these parts, you will have to make an appointment" To which I responded, "I was called by your dealership to alert me that a new consignment of spares for this recall had arrived and would I please come to the dealership to get this fixed?" At that point he goes inside, and on returning after a few minutes proceeds to tell me, "We have one last spare available, so I guess we can get this done for you" YAY!! On the second issue, after the workshop had looked at the wiper blade malfunction, he tells me "there is something wrong with the motor, but I can't explain it fully to you. You are covered under Comprehensive Warranty, but we have to check with Honda Canada to see if this is covered -and today being Saturday, they are closed, so we have wait till Monday" Now here is my question. Honda (through its dealership network) sold me Comprehensive Warranty. However, when there is a need for coverage, you have to check with Honda to see if it is covered? When I tried to understand that fine point better, he responded "Well, we can't remember the thousands of parts that are or are not covered, so Honda will have to confirm coverage" Really?? When I inquired about the wiper blade replacement - he looks again at the work order and proclaims, "Oh, although I told them to do it, I see that it has not been done. I will ask them to do it." Overall, not a great experience today. Oh well, there are other dealerships in the area. Gopal Pulapaka More
by Gopal
Employees Worked With
John Soares
February 07, 2018
stress free car purchase. The staff were great, very knowledgeable,courteous.We looking for a quality used vehicle and were given a choice of nice well looked after cars to cho The staff were great, very knowledgeable,courteous.We looking for a quality used vehicle and were given a choice of nice well looked after cars to choose from.we were given a test drive and made our choice.The whole process was very pleasant from start to finish. More
by michael john Homer
Employees Worked With
Tanja Court, Colin Nicholls, Marci Baker
December 19, 2017
Extreme disappointment Cambridge Center Honda has zero ability to fulfill their promises with very xxxxty customer service. I ordered a very basic Honda Odyssey LX 2018 on O Cambridge Center Honda has zero ability to fulfill their promises with very xxxxty customer service. I ordered a very basic Honda Odyssey LX 2018 on Oct 14th, 2017. Agreed to pay full price. Promises from Stan Sanchez, the sales person, sounded like delivery is the next week. Actual result – as of now “expected” delivery date is Jan 10th, 2018! For an absolutely basic model! And this date moved already few times. And when you are calling to check your status “nobody is available” to provide details. Your voice messages will not be returned because of family emergencies, vacations, busy with other clients, etc. So, my piece of experience, when after switch discussion with a sales person you will get to Tony Recine (another person with lot of promises with very questionable fulfillment), and he will print you the Bill of Sale. Get to the attached Terms and Conditions and start to cross and initial anything not in synch with promises. Their Terms has only one beneficiary - the dealership. See what they start to say for these promises. More
by Eugene
Employees Worked With
Stan Sanchez, Tony Recine
December 09, 2017
Great customer service From start to finish the staff at Cambridge Honda were great. We were 1st met with Kevin then Tanja and finally with Tony. Each one providing us wit From start to finish the staff at Cambridge Honda were great. We were 1st met with Kevin then Tanja and finally with Tony. Each one providing us with the information required. Will definitely refer to our friends and family! More
by Gary
Employees Worked With
Tanja, Tony Recine , Kevin MacKenzie
December 07, 2017
Awesome dealership! Came to this dealership with a used Honda bought in Oakville. That did not matter. I was treated as a valued customer from minute 1. Surprising really Came to this dealership with a used Honda bought in Oakville. That did not matter. I was treated as a valued customer from minute 1. Surprising really, in these purely profit-driven days. Special shout out to Dave Ramotar one of the service advisors - he is has been great. As well to Donna (sorry donna I don't know your last name) and Ryan Deline the service manager. Even the technicians in the service bay listen and do whatever they can to be of assistance. If you have a Honda and live in the tech triangle of Waterloo to Cambridge to Guelph - do yourself a favour, go to Cambridge Centre Honda! Highly recommended! Mike B More
by Mike B
Employees Worked With
Dave Ramotar, Ryan Deline
November 24, 2017
Great service and no pressure Purchased my first vehicle from them and the experience was very different from other dealers that I went to. Very easy going and Rick was open and ho Purchased my first vehicle from them and the experience was very different from other dealers that I went to. Very easy going and Rick was open and honest about packages and options. Being able to talk and just have an easy conversation made the process enjoyable and I can easily recommend this dealership. Since purchasing the vehicle I've come back for all my servicing and replacing my tires for winter ones. The service team and express team at this dealership is awesome as well. More
by rooot
Employees Worked With
Rick Ayers, Tony Recine
November 16, 2017
Just popped in because my check tire pressure light came on. Wonderful service! At both the desk and the fellow who checked and topped up all 4 tires at the quick lube bay! Thank you very much!!! Wonderful service! At both the desk and the fellow who checked and topped up all 4 tires at the quick lube bay! Thank you very much!!! More
by WendyD
Employees Worked With
I wish I would have looked at their name tags - Thursday at 4 pm front desk and oil change bay
