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Cam Clark Ford Richmond
Richmond, BC
464 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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464 Reviews of Cam Clark Ford Richmond
September 21, 2017
Professional and Knowledgeable. Togan was very thoughal in explaining all aspects of the purchase, service, maintenance, and warranty. He was personable and genuine in the way he dea Togan was very thoughal in explaining all aspects of the purchase, service, maintenance, and warranty. He was personable and genuine in the way he dealt with us. I highly recommend Togan Rona. Len Funk More
by Len Funk
Employees Worked With
Craig Vasconcelos, Togan Rona, Chrystal Tucker
September 18, 2017
Service in this dealer for me will end soon Overall service meet my expectation but is not the main reason to return to this dealer . I have been service in this dealer since 13' and never switc Overall service meet my expectation but is not the main reason to return to this dealer . I have been service in this dealer since 13' and never switch because they have offered a life time tire replacement insurance program but the program will end soon by new owner Cam Clark to stop loyal their customers and not continue, therefore my react to visit this dealer for service will end too. Every time I came to this dealer for service I need to take a day off from my work, because they are not opened on Saturday, I believe most dealers that open on Saturday can meet Ford service standard, I can just continue at other dealer without taking a day off. More
by 8ways
Employees Worked With
Ken Truong
September 18, 2017
Always good work! As always the service was prompt and professional. Before the service began they let me know what work had to be done, during the service when anothe As always the service was prompt and professional. Before the service began they let me know what work had to be done, during the service when another item arose that needed attention they gave me a detailed price and explanation as to why the work needed to be done prior to begining the work. At the end they did a comprehensive review of all details regarding the work done and items that they had checked. Thanks again. More
by 383520
Employees Worked With
Craig Vasconcelos, Akesh Makan, Chrystal Tucker, Elic Lal
September 16, 2017
TERRIBLE EXPERIENCE FROM ROB TERRIBLE experience. If I could give zero stars I would. Dealt with a salesman named ROBERT (older white guy) who was the RUDEST, most CONDESCENDING TERRIBLE experience. If I could give zero stars I would. Dealt with a salesman named ROBERT (older white guy) who was the RUDEST, most CONDESCENDING, IGNORANT sales person I have ever met. I was in the market for a new German car, when I stumbled across a 2007 BMW they had on their lot. After just coming from both the Audi and Mercedes dealership I thought it would be a good idea to compare this since it was more than $10,000 cheaper than the other 2 cars I was seriously considering. From the very beginning his attitude towards me was disrespectful and rude as I assume he didn't think I was a serious buyer (perhaps by my age or the way I dressed). After looking at the car for a few minutes and asking to test drive it, he laughed and said "No". He said only serious customers can test drive this car, I explained to him I was serious otherwise I would not have been there wasting my time. I then had to ask a second time if it was possible where he laughed again and shrugged it off. I then asked for another salesman and told ROBERT I did not want to deal with him anymore. He then told me no other sales people were available (I saw 2 others on their phones in the lot not busy). I then went to speak to the manager to let him know of the terrible service I was receiving, where he seemed to give me a similar speech saying how only serious customers were allowed to test drive a car like that. I was speechless, it was a $28,000 ten year old BMW. I could understand if it was a brand new $100,000+ car to have this concern, but this was ridiculous. Both my experiences at Audi and Mercedes were far superior to the experience I had at Ford with ROBERT and his MANAGER. I will NEVER be going back to this dealership again, and will be recommending all my friends and family to AVOID them as well. Thanks for the terrible service ROBERT, because of you I decided on my 2016 Audi which was almost $15,000 more than the BMW I wanted to test drive with your Ford dealership. I guess if you are reasonably young, you have to come dressed up in a suit to get some decent service at this dealership. What a shame. More
by l1234
Employees Worked With
Robert (older white guy)
September 15, 2017
wonderful! As always, the service was fast, friendly and professional. And, getting my car back shining like the day that I bought it is always such a treat! As always, the service was fast, friendly and professional. And, getting my car back shining like the day that I bought it is always such a treat! More
by rosabecerril21
Employees Worked With
Elic Lal
September 14, 2017
Quick and informative Ken was excellent and I am sure he put a rush on my service order as it was barely an hour. Very friendly and informative explaining the work plus wh Ken was excellent and I am sure he put a rush on my service order as it was barely an hour. Very friendly and informative explaining the work plus what's next with my 48000 km service call More
by Akm
Employees Worked With
Ken Truong, Craig Vasconcelos
September 14, 2017
Trustworthy, friendly and treats me as an individual! I have been going here for my service for at least ten years. Crystal has always made me feel like an old friend She takes the time to explain every I have been going here for my service for at least ten years. Crystal has always made me feel like an old friend She takes the time to explain everything and checks to see if there is anything I've missed in my vehicles service record that needs to be done. Crystal is easy to get a hold of and talk with. I have trust in her and the team at this ford dealership. Love my fords! More
by Joanie
Employees Worked With
Craig Vasconcelos, Akesh Makan, Chrystal Tucker, Elic Lal
September 13, 2017
Last minute oil change and service I have the oil plan checked my mileage was over. Was to leave on holidays called CORIE in service she was able to get me in, in a shirt time. She ma I have the oil plan checked my mileage was over. Was to leave on holidays called CORIE in service she was able to get me in, in a shirt time. She made my day. And Akish and ELIC are the best at telling you what's going on with your vehicle on pickup. My Ford Explorer only gets service with you.The staff at your place always have a smile on their faces.. Remember you are only as good as your front line. And in my opinion you have the best More
by The fox
Employees Worked With
CORIE in service always smiling and makes time for you, Akesh Makan, Elic Lal, Jon Peacey, Rian Murray
September 12, 2017
Honest guy Ed offer a great service. He can be trusted. I bought 2 pick up and one company van from him. You can fell is integrity. He works for you to make sure Ed offer a great service. He can be trusted. I bought 2 pick up and one company van from him. You can fell is integrity. He works for you to make sure you have what you need at a best price possible More
by ODYSSEY
Employees Worked With
Ed Dunn
September 05, 2017
Was nice to not feel taken advantage of I was having trouble with hesitation and was worried as a woman coming in with questions they would take advantage of me, they were very helpful offer I was having trouble with hesitation and was worried as a woman coming in with questions they would take advantage of me, they were very helpful offered the best solution was not a money grab but offered a drive along with a tech to try to replicate and explain the problem before paying for any testing. He was also very helpful and seemed exceptionally honest and told me it was driving well and to wait until the problem was happening on a more regular basis, when I asked what part of maintenance (regular servicing that I had skipped) they were both very honest and told me the most important things to do right away. I loved that they didn't pressure me or make me feel bad that I couldn't afford to do it all at once. The follow up after was also very nice and showed great customer service! More
by Mama_monika
Employees Worked With
Chrystal Tucker
