Cam Clark Ford Richmond

Top notch customer service. Another happy appointment getting my fiesta worked on at Cam Clark Ford. July Jobsy and her team were quick to make my time there perfect. A loaner so Another happy appointment getting my fiesta worked on at Cam Clark Ford. July Jobsy and her team were quick to make my time there perfect. A loaner so I could carry on with my busy life, and a clean, perfectly working car a day later. More

Ford Explorer Sport Very Friendly and knowledgeable staff, always accommodating when making appointments for service or answering vehicle maintenance related questions. I Very Friendly and knowledgeable staff, always accommodating when making appointments for service or answering vehicle maintenance related questions. I would highly recommend this service dept. More

Excelent customer service Akesh is a great Ambassador for Ford. He is always helpful and prompt in dealing with my 3 Ford vehicles maintenance issues. He is a pleasure to dea Akesh is a great Ambassador for Ford. He is always helpful and prompt in dealing with my 3 Ford vehicles maintenance issues. He is a pleasure to deal with and I have trust that he is not gouging me as Dealerships sometimes have a reputation for that......not here. More

2017 Ford Escape - A good second vehicle Jacky was an excellent salesman who went the extra mile to make sure we found the right vehicle for what we needed. The finance staff was also very h Jacky was an excellent salesman who went the extra mile to make sure we found the right vehicle for what we needed. The finance staff was also very helpful as was the onsite insurance person. More

Satisfied with my vehicle purchased I will rate this dealer 4 stars out 5.This is our 2nd time we had a Ford vehicle from this dealer. The good thing about the salesperson(Lester Lin) i I will rate this dealer 4 stars out 5.This is our 2nd time we had a Ford vehicle from this dealer. The good thing about the salesperson(Lester Lin) i dealt with is they are not forcing me to decide quickly. but instead feeds me with more information even if i did my homework beforehand. Another thing i like the most during my purchased was the manager will get involved and help to find ways to make things happen, like we end up a number that i am happy and they are happy as well.so finished the deal. Special thanks to Lester Lin and his Manager..you guys make me feel special. I will definitely recommend Cam Clark Ford Richmond More

Dealership review - regular service and factory recall Our vehicle was recently in for a service and recall work. The staff were polite and efficient, and the work was completed in less time than they had Our vehicle was recently in for a service and recall work. The staff were polite and efficient, and the work was completed in less time than they had scheduled. We have always found the counter staff very good. My complaint is not of the counter staff, but with the way Ford has dealt, overall, with the recall issue. We were sent a letter that the engine may burst into flame, and that we had to watch fluid levels and carry a fire extinguisher. In the letter it said that parts would not be available until mid October....months away, with the full summer ahead of us. As we had two vehicle trips planned, we complained at how long it was going to take to get the work done, and were told that a service manager would contact us. No-one contacted us. As a result, we had to cancel two summer trips through the mountains as I refused to go through hours with no cell coverage with a car whose engine might burst into flames. Not impressed. Why did it take so long, Ford, to get the parts? And why did no-one call us to try to work out a possible solution for our trips? This is incredibly poor service at the corporate level, in my estimation. More

Amazing service Showed up a day early (my mistake) for scheduled maintenance and a recall issue. I was informed that they were quite busy and that they might not be a Showed up a day early (my mistake) for scheduled maintenance and a recall issue. I was informed that they were quite busy and that they might not be able to get it in until the next day, but was offered a loaner and given the assurance that they would get my vehicle back to me ASAP. I was shocked to get a phone call later that afternoon to tell me that my car was ready. Not only were they able to get all the items done, but they washed and vacuumed my car as well. Great service! More

Very professional and reliable No issue too small, no solution too difficult. What you want in a reliable service department but rarely find anymore. The parts department goes the e No issue too small, no solution too difficult. What you want in a reliable service department but rarely find anymore. The parts department goes the extra mile as well. More

Efficient and caring staff So easy to book an appointment on line and work in the waiting room while they take care of your car. They completed everything by the time they promi So easy to book an appointment on line and work in the waiting room while they take care of your car. They completed everything by the time they promised and washed and vacuumed the car. Winter tires installed. I was very happy with the service. More

Great service! The service team at Cam Clark Richmond are awesome. They go out of their way to make sure that all your concerns are satisfied. No service loaner avai The service team at Cam Clark Richmond are awesome. They go out of their way to make sure that all your concerns are satisfied. No service loaner available? No problem, they set up a rental for you, quick and easy. And repairs are quick. The car wash and vacuum are always appreciated. More