Cam Clark Ford Richmond

Very positive experience Very professional staff. I liked to interact with Robert during the drive tests and after. Zoey was also very organized and methodic while explainin Very professional staff. I liked to interact with Robert during the drive tests and after. Zoey was also very organized and methodic while explaining financing options and the car services packages. Great experience overall. More

Good People Skills When you arrive you are acknowledged and when speaking with employee they are always pleasant and listen to you if you have a concern.They always rec When you arrive you are acknowledged and when speaking with employee they are always pleasant and listen to you if you have a concern.They always reconfirm your telephone contact and usually the car is ready earlier than forecast. More

Bad Service I have a 2013 Focus, and they had a recall for transmission a while ago. After the recall appointment, they changed the transmission and told me every I have a 2013 Focus, and they had a recall for transmission a while ago. After the recall appointment, they changed the transmission and told me everything was okay, but the problem was not fixed at all, the car always shakes while idling and accelerating. So recently on Nov 2nd, 2017, I booked another appointment, and told them the problem once again, and they told me it will take a day for repair after testing. Since I have to go home without my car, they gave me two options for traveling. It was either paying $25 (half price) to rent a car, or they can give me $10 taxi voucher, which is completely ridiculous since it's their problem and they did not give me a free courtesy car. On the other hand, the taxi voucher was not enough to pay the trip back to my house which is in Richmond so I had to pay extra $10 by myself. Even worse, immediately after I got home, they called me and the technician said everything is normal so I could go get it. But I realized the problem was not fixed the car was still shaking when I accelerate. So I gave up with them and went to another dealership on Nov 17th, 2017 and when they tested my car, they told me the transmission was not normal and needed to be replaced, they even gave me a 'free' courtesy car. People there were so nice. More

Disappointed I purchased my vehicle F150 a 2013 new. Purchaed an extended warranty package. Front brakes were replaced in 2017 written on the invoice was rear bra I purchased my vehicle F150 a 2013 new. Purchaed an extended warranty package. Front brakes were replaced in 2017 written on the invoice was rear brakes replaced next service Took vehicle in after making an appt in october scheduled by the dealership for Nov 13th. The window sticker provided by the dealership for next service was November 9th. The dealership was well aware of my warranty time and scheduled my appointment two weeks after my extended warranty ran out. I paid $800,00 which should have clearly been covered under my extended warranty. Very very disappointed :( Just a know you are past warranty not so much as a " i will look into this or here is a number to call to make your case". More

the service department goes above and beyond Despite owning a car with constant issues due to a manufacturing nightmare, the service department at Cam Clark makes the experience not only palatabl Despite owning a car with constant issues due to a manufacturing nightmare, the service department at Cam Clark makes the experience not only palatable but Informative and easy. We have dealt almost exclusively with the same person Akesh, who is truly wonderful to work with. You feel In every decision as if he has your back, because he does! More

Tire repair My service experience was very friendly and fast service always trust this dealership having excellent quality of service and excellent people doing t My service experience was very friendly and fast service always trust this dealership having excellent quality of service and excellent people doing their very best! More

Nice Team! The service staff were very kind and helpful - especially since I was a rush job. They also cleaned my car for me ! Good guys indeed - and good guys The service staff were very kind and helpful - especially since I was a rush job. They also cleaned my car for me ! Good guys indeed - and good guys are hard to find! More

Another great experience Second time purchasing a new vehicle from this dealership and salesperson (Bob Ezra) and both times were a great experience. We first met with Calvin Second time purchasing a new vehicle from this dealership and salesperson (Bob Ezra) and both times were a great experience. We first met with Calvin and once we told him that we purchased a vehicle here before with Bob in the past, he immediately called him to help us (nice guy). We told them our budget and Ken Wong did some magic to meet that budget while getting the car that I wanted. The closing process with Zoey was nice and easy, she told me the available extras that I could get with my vehicle (extended warranty, protection plan, etc) but was under no pressure in getting any of them. I selected the extras that I wanted, signed the papers and I received my vehicle within the week. More

A great salesperson One week ago, I purchased a 2018 F-150 XLT. My salesperson Nicole Bullock was truly incredible. She made the purchase of the truck very easy and worke One week ago, I purchased a 2018 F-150 XLT. My salesperson Nicole Bullock was truly incredible. She made the purchase of the truck very easy and worked hard to get me the truck I wanted at the price I wanted. I travelled 400km from Kelowna to Vancouver to get it. That alone should tell you how good a salesperson she is. She met me at the airport, drove me to the office, had all the paperwork all ready to go and even took me for breakfast. And to top it all off, Cam Clark ford bought me a bed liner for the truck too. I have been singing their praise since I got home to everyone that asks me about the new truck. Thank you, Cam Clark Ford. If you are looking for a new vehicle, you call Cam Clark Ford in Richmond and ask for Nicole. I guarantee that you will not be disappointed with the service and her expertise More

Great Experience Got what I wanted for a reasonable price. The team worked with me to meet my budget in the vehicle I wanted. A knowledgeable and competent team. Got what I wanted for a reasonable price. The team worked with me to meet my budget in the vehicle I wanted. A knowledgeable and competent team. More